About the Company The Suraksha brand was established in 1992. In Kolkata, we offer comprehensive pathology and radiology services under one roof. We believe that the combination of our dominant position driven by our operating history in our core geography, extensive network and reputation for providing quality diagnostic services positions us best to continue to grow our business in Kolkata and remaining east Indian and adjacent north-east Indian markets and take advantage of the tailwinds for organized diagnostic chains in the large and fast-growing of the diagnostic services markets in eastern and north-eastern India. About the Role The role involves leading a team of EXECUTIVEs to achieve sales objectives and drive growth in the designated region. The successful candidate will be responsible for building a high-performance team and ensuring alignment with organizational goals. Responsibilities Responsible for delivering the defined target & desired growth of his region by leading a team of EXECUTIVEs month wise /qtr wise. Ensure all Areas are meeting the sales objectives. Build a high performance team. Lead the team to achieve the organizational objectives through proper goal setting, guidance, motivation & coaching. Identify the talents in the market & then fill up the vacancy in the shortest possible time. Develop a set of key opinion leaders in the area and create a good business relationship with these customers. Meet high value doctors and corporate and build long term relationship. Manage brand equity and awareness amongst targeted customers. Participate in strategy meetings & provide inputs to marketing department regarding the strategy. Work on the motivation & competence of the team and lead the team of EXECUTIVE. Conduct CMEs/ SMALL ROUND TABLE DISCUSSION with KOL’s and assist/guide Executives for conducting the same in future for creating a solid customer bank. Extensive traveling within the area in order to get market insights from the total territory. Track competition activities regularly. Regular and timely reporting to relevant internal stakeholders. Qualifications MBA/M Com/B Com Required Skills Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven track record in sales and business development. Ability to analyze market trends and competition. Preferred Skills Experience in the healthcare industry. Familiarity with CRM software and sales analytics tools. Advanced degree in a relevant field. Pay range and compensation package Competitive salary based on experience, along with performance bonuses and benefits. Show more Show less

About the Company The Suraksha brand was established in 1992. In Kolkata, we offer comprehensive pathology and radiology services under one roof. We believe that the combination of our dominant position driven by our operating history in our core geography, extensive network and reputation for providing quality diagnostic services positions us best to continue to grow our business in Kolkata and remaining east Indian and adjacent north-east Indian markets and take advantage of the tailwinds for organized diagnostic chains in the large and fast-growing of the diagnostic services markets in eastern and north-eastern India. About the Role The Legal Executive will play a crucial role in supporting our legal team by drafting and vetting legal documents, managing cases, and conducting legal research. Responsibilities Drafting and Vetting Legal Documents: Legal Executives draft various legal documents such as contracts, agreements, and notices. They also review and vet existing documents to ensure compliance and accuracy. Case Management: They assist in managing legal cases, including tracking deadlines, organizing documents, and providing support to the legal team. Legal Research: They conduct research on legal precedents, regulations, and statutes to support legal teams in their work. Compliance and Due Diligence: Legal Executives help ensure compliance with legal regulations and conduct due diligence on various matters. Client Communication: They may interact with clients to gather information or provide updates on their cases, often under the supervision of a solicitor or lawyer. Coordinating with External Counsels: They may liaise with external legal professionals, such as solicitors or law firms, to coordinate legal matters. Maintaining Client Confidentiality: They are responsible for maintaining the confidentiality of client information and legal documents. Liaison with Government Offices: In some roles, Legal Executives may need to interact with government agencies and offices related to legal matters. Qualifications Education details: A degree in law or a related field is preferred. Required Skills Strong analytical and research skills. Excellent written and verbal communication skills. Attention to detail and accuracy. Ability to work independently and as part of a team. Preferred Skills Experience in a legal environment. Familiarity with legal software and case management tools. Pay range and compensation package Competitive salary based on experience and qualifications. Show more Show less

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities Meet and exceed sales targets Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with customers Qualifications 2-5 years' quota carrying sales experience Experience and working knowledge of CRM systems Demonstrable track record of over-achieving quota Strong written and verbal communication skills Show more Show less

About the Company The Suraksha brand was established in 1992. In Kolkata, we offer comprehensive pathology and radiology services under one roof. We believe that the combination of our dominant position driven by our operating history in our core geography, extensive network and reputation for providing quality diagnostic services positions us best to continue to grow our business in Kolkata and remaining east Indian and adjacent north-east Indian markets and take advantage of the tailwinds for organized diagnostic chains in the large and fast-growing of the diagnostic services markets in eastern and north-eastern India. About the Role A Learning and Development (L&D) HR job description typically involves designing, developing, and implementing training programs to enhance employee skills and knowledge, aligning with organizational goals. Key responsibilities include needs assessment, program design, delivery, and evaluation, along with staying updated on industry trends. Key Responsibilities: Needs Assessment: Identify training needs within the organization and individual employees. Program Design: Create and adapt training programs using various methods like e-learning, workshops, and coaching. Delivery: Facilitate training sessions and ensure engaging learning experiences. Evaluation: Assess the effectiveness of training programs and make adjustments as needed. Learning System Support: Contribute to the improvement of the organization's learning infrastructure and processes. Stay Informed: Keep up-to-date with the latest trends and best practices in the L&D field. Collaboration: Work with HR, business managers, and other departments to align training with organizational objectives. Qualifications MBA/ PGDM Show more Show less

About the Company - The Suraksha brand was established in 1992. In Kolkata, we offer comprehensive pathology and radiology services under one roof. We believe that the combination of our dominant position driven by our operating history in our core geography, extensive network and reputation for providing quality diagnostic services positions us best to continue to grow our business in Kolkata and remaining east Indian and adjacent north-east Indian markets and take advantage of the tailwinds for organized diagnostic chains in the large and fast-growing of the diagnostic services markets in eastern and north-eastern India. About the Role - Responsible for Strategy implementation, delivering the assigned Budget, building The Brand Image Of Company in The Doctors Chamber and that Particular Market, growth and development of assigned territory, proper coverage of the set potential customer, Customer call avg (set by the organization), actively participate in different campaign launched by the organization, participate in the Camps/Clinics/strategy meeting/review meeting, meet and exceed sales targets, successfully create business from new and existing customer accounts, manage complex negotiations with senior-level executives, build rapport and establish long term relationships with customers. Responsibilities Responsible for Strategy implementation Responsible for delivering the assigned Budget To build The Brand Image Of Company in The Doctors Chamber and that Particular Market Candidate will be responsible for growth and development of assigned territory Responsible for the proper coverage of the set potential customer Responsible for the Customer call avg (set by the organization) Actively participate in different campaign launched by the organization Participate in the Camps/Clinics/strategy meeting/review meeting Meet and exceed sales targets Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with customers Qualifications - 2-5 years' quota carrying sales experience, Experience and working knowledge of CRM systems, Demonstrable track record of over-achieving quota, Strong written and verbal communication skills Pay range and compensation package - As per industry standard Preferred location: Kolkata/Patna/Siliguri Equal Opportunity Statement - Include a statement on commitment to diversity and inclusivity. Show more Show less

Role & responsibilities Main job responsibilities of the Front Office Executive / Receptionist are as follows (but not limited to): Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Preferred candidate profile Knowledge of the complete running of a diagnostic center business (process, discharge), products offered by the Company and medical technology. Computer savvy-Knowledge of MIS and basic computer skills. 1-5 years of experience in Clinic Management / retail outlet management.

General Purpose of the Job : This positions main Role & Responsibility is to supervise proper functioning of clinics w.r.t. Medical Departments, Front Office and OPD Chambers and report to Center Manager. Prima facie focus of the Floor Manager is smooth functioning of all the departments and front offices of the center, patient waiting areas and OPD clinics. It will also include interaction with the patients and doctors till their exit from the Centre. Job Duties & Responsibilities: Main job responsibilities of the Floor Managers are as follows (but not limited to): Checking availability of adequate Inventory in the Department, Queue Mgmt system, cash change, hardware and software working. Check attendance and grooming of employees of all the departments including housekeeping and security to ensure readiness of the clinic to render service to the patients. Follow up with Center Manager/ Assistant Manager for Backup of Technicians/Phlebotomists/Doctors and other Departmental Staff in case of Absenteeism. Call up head office through the PRI and inform about the readiness or gaps if any. Checking cleanliness of Various Departments, Reception, Waiting area, Pantry, Stairs and Toilets Inform the respective departments of the procedure/investigation/health checkup booked and their respective involvements Confirm the schedule with the doctors over phone- both chamber and reporting. Pass on the information to the CRM, the reception and to the patients in case of any change in the Pre-settled schedule is there. The FLOOR MANAGER has to ensure that the reception follows the SOP at every step. **VERY IMPORTANT** Floor Manager should ALWAYS be available in the patient-waiting area, helping patients/ visitors with their various queries and complaints Assisting in billing procedures during rush hours. Also, co-ordinate with the IT department in case of any rectification of patient details or other IT issues Coordinate with all the testing departments and Phlebotomy to maintain the shortest TAT for the patients. Keeping watchful eyes on the patients in the waiting lounge and speak to them frequently The Floor Manager should work towards handling the patients with a HUMAN TOUCH and make them well acquainted with their respective investigations Take special care of corporate clients and see to the smooth functioning of health package patients, their breakfast etc. Handling Departmental Grievances for Patient- in case of Technician shortage, Machine Breakdowns at Front Office or at other departments- need to report to the Center Manager/ Assistant Manager with immediate effect Get patient feedback forms filled by the patients. Keeping good liaison and coordinating with Reporting Doctor/Referring Doctor and Marketing personnel whenever required The volume of patients for the day to be communicated to the doctor well in advance so that he can schedule himself/herself accordingly Follow up on any URGENT reports- which are to be released on daily basis and also to convey the same to the referred doctors when required. Chase up and mail the status within 4 pm to 5 pm daily Checking and chasing up posting for daily discounts/ refund approvals from HO for the smooth functioning of the organization ALL OPD prescriptions to be checked and tapped in order to increase business- convincing patients for the prescribed tests as well as other health packages In case of any emergency, refer to the contact person (Center Manager/ Assistant Manager)and the emergency team immediately. To ensure all the billing counters, helpdesk and all the other departments are properly manned during Office hours, To co-ordinate with the IT department in case of any rectification of patient details or any other IT related issues. Tasks like Attending patients/patient relatives queries, Ordering stock, Stock taking and inventory, Supervise Cleaning up of Center and display area, convening team meetings, Recruiting and training new team members, Supervising staff, Performing ad hoc tasks, Delegating workload, Assisting Center Manager in other miscellaneous Center operations Experience / Knowledge - 3-5 years of experience in Clinic Management / retail outlet management. Knowledge of the health care industry Knowledge of the complete running of a diagnostic center business (process, discharge), products offered by the Company and medical technology. Computer savvy-Knowledge of MIS and basic computer skills

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities Meet and exceed sales targets Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with customers Qualifications 2-5 years' quota carrying sales experience Experience and working knowledge of CRM systems Demonstrable track record of over-achieving quota Strong written and verbal communication skills Show more Show less

1. Housekeeping (HK) Responsibilities A. Daily Activities Verify the execution of the daily cleaning schedule in all zones: Reception & waiting areas Diagnostic labs & radiology rooms Washrooms (dry/wet cleaning) Pantry & staff rest areas Staircases and common corridors Confirm that morning deep cleaning is completed before the center opens. Monitor floor mopping and toilet cleaning frequency (log verification every 2 hours). Ensure availability and replenishment of cleaning consumables: Ensure biomedical waste bins are color-coded, labelled, and correctly disposed of. Floor cleaner, toilet cleaner, hand wash, sanitizers, room fresheners. B. Quality & Compliance Ensure cleaning staff use PPE (gloves, masks, aprons). Monitor disinfection schedules. Verify the use of mechanized cleaning tools (e.g., scrubbers, vacuums). Maintain Material Safety Data Sheets (MSDS) for all chemicals. Conduct weekly cleanliness audits and report findings. C. Staff Monitoring Verify staff attendance, grooming, and general hygiene. Maintain leave/absence logs and confirm presence of relievers. Conduct weekly toolbox talks on hygiene and behaviour. 2. Security Responsibilities A. Manpower Monitoring Confirm deployment and alertness of security personnel at all posts. Review duty rosters to ensure no posts are unmanned. Validate training in visitor handling, emergency protocols D. Reporting & Incident Management Report incidents related to theft, suspicious activity, emergencies, or fire hazards. Submit a daily security report covering: Entry/exit summary Incident alerts Centre-in-charge feedback E. Training & Soft Skills Ensure all guards and HK Staffs are well-groomed, in uniform, and have valid ID cards. Train staff on: Conflict resolution Basic first aid Emergency crowd control Professional conduct with patients Reporting Submit daily reports on centre readiness, HK and security status, and open issues. Coordinate with vendors and internal departments for issue resolution. Show more Show less

Jobs & Responsibilities: To ensure purchasing for all the Medical- Surgical, Engineering, Diagnostic & Administrative materials at optimum cost & without affecting quality & service parameters for an uninterrupted supply chain. Set goals and objectives for the purchasing function in consultation with Director & Ops Managers To carry out Materials Planning for Medical Consumable, General Consumable, printing Stationary, General Stationary in consultation with the user departments & studying past trends of consumption-budgeted growth To look after Purchasing of Equipment, Furniture, Medical Consumables, General Consumable, printing Stationary, General Stationary, Bio medical spares, Maintenance spares, House keeping material and any other item required for the Company To ensure that all the items are procured as per Company guidelines within the frame of SOPs and at the approved rates; so as to achieve budgeted Cost Reduction in the desired timeframe. Co-ordinate with other centers for implementation of uniform rates. Taking Prior Approval From Directors for all CAPEX and any non standard item and take procurement action after approval. To approve the Purchase Orders in ERP module for Medical Consumable, General Consumable, printing Stationary, General Stationary, Bio medical spares, Maintenance spares, House keeping material and any other item required for the Company. To carry out Standardization, Variety Reduction, Value Engineering/Analysis on an ongoing basis for cost reduction & also to enhance quality- service parameters. To act as a tracker for all the facilities in the region to ensure uniformity in rates, brands & vendors for A & B Class materials and also for implementation of uniform rates- policies. Co-ordinate with Operations & Center Heads to arrive at EOQ, ROQ, ROL, minimum and maximum stock levels and implement the same in ERP for scientific Inventory / Supply Chain Management. Establishes and implements standards of performances and productivity for purchasing personnel. To ensure proper recordkeeping of purchasing documents with Audit Trail. To track Non moving and slow moving items with support of Officer Stores and take decisions on returning of goods / transferring to other group hospital where such items are required. To orient, guide & train purchasing personnel. Promotes good employee relation and interdepartmental relations. To generate & report purchasing MIS on periodic basis as required by management. To carry out ABC & XYZ analysis on regular intervals to understand trend of spend & implement SCM practices GENERAL PURCHASES: 1st Step Defining Re-order Level [ROL] & Re Order Quantity [ROQ] ROL & ROQ should be defined in the following chronological order: Based on the Past three month’s consumption ROL should be auto calculated for 15 days stock ROQ should be half of ROL, taking care of the pack size available ROL of the Central Warehouse will be sum of the ROQ of all the warehouses. Re-order or Purchases will be contingent upon lead time, pack size, double of reorder level 2nd Step Vendor Approval and Creation in AX The Direct/Prime vendors and their Prices for all the items have to be approved by the Directors. Any change in price needs the approval of Directors as well. After approval of the same, vendor code need to be created in the AX with necessary details Maximum of Inventory items are purchased through M/s. RA Enterprises and from other Direct Vendors. 3rd Step Issue of Purchase Order [PO] Purchase Order should be issued for each and every item of Inventory PO should be issued to RA Enterprises or to Direct Vendors as the case may be. Before Preparation of PO, based on the ROL & ROQ of Central Warehouse, List of Items to be purchased from RA, Direct vendor or other Primary or Secondary Vendor with price has to be approved by the Directors PO can be Auto Generated from AX for regular items as listed in the system for BOM and Non BOM items Auto generation of PO will depend on the BOM setup for tests of a department Items allowed in a department The ROL and ROQ for the items in a particular warehouse All PO’s will be generated on the Primary vendor with the price set up in AX, with all PO’s to have the name of the Sub Vendor mentioned on it. Manual PO is usually generated when any new machine or item is purchased for any department PO once generated will be checked by the authorized person for the following To check whether PO is as per ROL/ROQ Vendor Selection is as per the list RA or Direct Vendor Price & Delivery Terms To test check for consumption of requested items in last 7/15 days (for high value items) Previous order/receipt of similar material Show more Show less

Roles and Responsibilities : Collect blood samples from patients Home collection as per assign territory day to day. label vials with patient names and dates decipher the best method for drawing blood depending on the specific patient transport all specimen samples to a nearby laboratory centrifuge blood samples, depending on if this is allowed in the state you are working in expect to work with a large number of patients varying in age and health status be friendly, courteous and sympathetic when it comes to working with patients keep your phlebotomy cart or station well-organized at all times practice infection control standards at all times when working with patients and equipment Desired Candidate Profile : DMLT, Phlebotomist technician course Mail at debasmita.roy@surakshanet.com ( Must have two wheeler)

Roles and Responsibilities : This position main Role& Responsibility is to assist consultants in our OPD Chambers and maintenance of OPD chambers. Responsibility at various levels within the department is as follows : Fastest TAT possible for every patient consultation. Maintain Suraksha Quality in assisting the consultants. Maintain Suraksha Standard of service . Ensure Departmental housekeeping and maintenance as per Suraksha Standards . Ensure readiness of the chambers for Consultation. Receiving of inventory in the system and being responsible for it. Adherence to SOP Assist MRI/CT/X-ray technicians whenever required including injecting contrast. Conduct ECG whenever Cardio technician is busy. Accompany female patients wherever required. Emergency Situation handling. Desired Candidate Profile : have min 1year of experience in USG assisting, ECG assisting, Holter, Monitoring, Blood collection. Education : ANM/GNM course

The Assistant Manager Facility is responsible for overseeing the maintenance, repair, and smooth functioning of all facility and utility services, ensuring compliance with statutory and safety requirements. The role supports operational continuity, enhances user satisfaction, and ensures optimal working conditions across the premises. Key Duties & Responsibilities: Maintenance & Utility Management: Maintain and manage facility-related infrastructure such as: Access control systems, furniture and fixtures, lighting, linen, blinds, curtains, etc. 2. Facility Operations & Services: Supervise housekeeping, pest control, security, plumbing, branding signage, transport and other outsourced facility services. Ensure uninterrupted supply of essential services including power, lighting, and water. 3. Compliance & Safety: Monitor and ensure adherence to safety protocols and statutory requirements across all facilities. Conduct regular inspections and audits to maintain operational safety and efficiency. 4. Infrastructure Development & Renovation: Coordinate minor repairs, civil work, and interior improvements including painting and landscaping. Assist in planning, budgeting, and prioritizing facility improvement projects. 5. Coordination & Reporting: Liaise with internal stakeholders and external vendors for timely execution of facility-related work. Represent the department in administrative meetings and maintain all required facility documentation and reports. Maintain vendor contracts, AMC records, and project documentation. 6. Strategic Support: Assist in the development of policies and procedures related to engineering and maintenance. Evaluate facility-related assets and recommend upgrades or changes based on performance, safety, and compliance requirements. Ensure readiness for audits, accreditations, or certifications concerning facility and safety standards.

Main job responsibilities of Quality Manager are as follows for both central lab & satellite labs (but not limited to): 1. Quality Assurance System Implementation Ensure the implementation, monitoring, and control of QMS across all diagnostic centres as per ISO/NABL/CAP standards. Responsible for drafting, reviewing, issuing, and updating quality documents including Quality Manuals, SOPs, QMS Procedures, forms, and flowcharts. Monitor compliance and initiate corrective/preventive actions for non-conformities. 2. Accreditation & Audit Management Manage the accreditation lifecycle for NABL & CAP, including applications, reassessments, and documentation of correspondences. Coordinate and face internal and external audits; document and track audit findings, NCs, and ensure closure within timelines. Maintain updated accreditation certificates and display them at all centres. 3. Internal Audits & Management Reviews Plan and conduct periodic internal audits across departments and centres (including reception, phlebotomy, sample receiving, housekeeping, etc.). Organize Management Review Meetings (MRM), prepare MOMs, follow-up on decisions and ensure documentation. Organize safety audits, mock drills, and other quality meetings with documented outcomes. 4. Document Control Maintain a central document control system for all quality documents. Ensure timely revision, issuance, withdrawal, and obsolescence marking of documents and SOPs. 5. Complaint Handling & Incident Management Manage all customer complaints for the central lab and ensure timely investigation, closure, and documentation in complaint logs. Maintain incident/accident records (e.g., needle-stick injuries, spillages) for all centres. 6. Equipment & Calibration Management Prepare calibration and preventive maintenance schedules for all analyzers and equipment. Ensure IQ/OQ/PQ documentation for new instruments and proper documentation of PM and calibration activities. Maintain equipment breakdown logs and ensure regular internal calibration of centrifuges (bi-annually). 7. External Quality Assurance (EQAS)/Proficiency Testing (PT) Oversee all EQAS/PT activities: registration, timely testing, result documentation, and corrective actions for unsatisfactory results. Coordinate root cause analysis and maintain EQAS/PT records as per CAP/NABL requirements. 8. Training & Competency Identify training needs, prepare training plans and materials, and conduct induction and periodic staff training. Collaborate with HR for onboarding lab tours and maintaining training records. Evaluate training effectiveness, especially for new phlebotomists and technical staff. 9. Quality Indicators & Statistical Analysis Define quality indicators and statistically analyze performance every 6 months month. Present quality trends and improvement initiatives in monthly/quarterly lab presentations. 10. Other Responsibilities Ensure proper functioning of the lab's water treatment system. Maintain patient unclear prescription files. Ensure immunization status is updated for all employees. Participate in DSIR approval processes and ethical committee meetings. Maintain various logs and registers including reagent storage, report delay logs, PT records, and doctor rosters. Prepare SOPs for new tests and contribute as CAP Section Director for Lab General Checklist audits. Prepare monthly LAB PPTs and CAP PT survey forms.

Job Duties & Responsibilities: It is the responsibility of the Centre Manager/Asst. Manager to keep track on daily basis at regular intervals and follow the below mentioned procedures: For Team Lead and inspire a team, ensuring a supportive work environment conducive to growth and productivity. Foster a culture of communication, teamwork, and continuous improvement. Provide coaching and mentorship to staff, promoting professional development and employee engagement. Implement strategies to optimize workflow and achieve operational goals. Monitor performance metrics and take proactive steps to address challenges and improve outcomes. Uphold high standards of customer service, addressing customer needs and feedback promptly and effectively. Plan and execute promotional activities and events to attract new customers and retain existing ones. For Departments: The department is to be properly setup for its functioning Checking availability of adequate Inventory in the department Checking Departmental Record of cleaning and House keeping Checking of Attendance and availability of Technician/Reporting Doctor/Phlebotomist and House Keeping in the Department Follow up with Ops Manager for backup of Technicians and other Departmental Staff in case of Absenteeism for both 1st shift and 2nd shift employees. Follow up with technicians on actual Turnaround Time (TAT) of each Test in the department and reasons for deviations if any, has to be recorded and informed to HOD Operations at HO Follow up on any URGENT reports to be released Handling Departmental Grievances for Patient, Technician, Machine Breakdown

Main job responsibilities of Lab Manager are as follows for both central lab & satellite labs (but not limited to): Supervise and coordinate all activities within the laboratory, including sample processing, testing, and analysis Develop and implement standard operating procedures (SOPs) to optimize laboratory processes and ensure consistency and accuracy in results. Ensure adherence to regulatory standards and accreditation requirements, such as CLIA (Clinical Laboratory Improvement Amendments), CAP (College of American Pathologists), or other relevant regulatory bodies. Ensure timely internal audits and participation in external inspections/audits to ensure compliance with regulatory standards. Develop and enforce safety protocols and procedures to minimize risks and ensure a safe working environment for laboratory staff. Identify opportunities for cost savings and process improvements to optimize laboratory performance and productivity End to end coordination for urgent samples. Responsible for giving intimation to the centres regardging any new test introduced in lab. Inform all centers if reports got delayed. If consultants hold a report then communication with center or patient as per hold remarks. Responsible for Courier of PT/EQAS/Interlab samples /documents. Run day information is given if any queries come. Responsible for intimating concern department in case of any request comes from any centers regarding processing of any run date samples before scheduled date. Ensure that all outsourced samples handled properly. Handling of repeat sample before testing. Handling & intimation of wrong entry to the center’s and ensure correction. Ensure optimum manpower for all departments for smooth functioning. Responsible for Daily MIS: CRITICAL ALERT VALUE INTIMATION AMENDED REPORTS WITH REASON DAILY HOLD REPORTS WITH REASON DEMOGRAPHIC ERROR IT LOGBOOK LIST OF RUNDAYS BUT NOT RUN Intimating PENDING status @6PM DAILY RE-RUN TESTS REFER DOCTOR CALL REPEAT SAMPLE RECORD DEPARTMENT WISE TAT Responsible for all IT related communication with IT DOSE Responsible for Inventory people regarding any issues Responsible for intimating any biomedical status/ maintenance related status Responsible for intimating Water quality check Ensure training of staff on safety protocols Ensure training of staff on SOP. Ensure departmental induction for newly joined technicians.

Role Overview: We are seeking a dynamic and detail-oriented Digital Marketing Associate. The ideal candidate will play a key role in boosting brand presence, improving campaign performance, and ensuring content excellence across platforms. Key Responsibilities: Content & Social Media: · Write engaging and grammatically accurate copy for Instagram/Facebook creatives, website pages, and emailers · Create captions and content for reels, stories, and short-form videos · Coordinate with centre managers and doctors to develop informative content (video scripts, health tips, etc.) · Proofread and ensure copy consistency across all communication touchpoints · Maintain Excel trackers for daily tasks and creative progress · Engage in influencer discovery, shortlisting, and initial outreach for collaborations SEO & Website Optimization: · Conduct keyword research to guide website content and landing page optimization · Write SEO-friendly content to improve search visibility and organic traffic · Identify content gaps and provide recommendations for blog/article creation Digital Campaign Support: · Assist in daily performance tracking of Google Ads and Meta Ads · Help with campaign inputs such as landing page copy, ad text variations, and retargeting segments Key Skills Required: · Excellent English writing and editing skills · Proficiency in SEO tools like Google Keyword Planner, SEMrush. · Familiarity with Google Ads, Meta Ads, GA4, and Google Tag Manager · Strong coordination and follow-up skills · Proficient in Excel, Google Sheets, and report building Job location : New Town , Kolkata. Compensation : 20k-30k / month based on experience.

The Suraksha brand was established in 1992. In Kolkata, we offer comprehensive pathology and radiology services under one roof. We believe that the combination of our dominant position driven by our operating history in our core geography, extensive network and reputation for providing quality diagnostic services positions us best to continue to grow our business in Kolkata and remaining east Indian and adjacent north-east Indian markets and take advantage of the tailwinds for organized diagnostic chains in the large and fast-growing of the diagnostic services markets in eastern and north-eastern India. Responsibilities : Cultivate a solid body of work Take the design “brief” to record requirements and company needs Work with a wide range of media and use graphic design software Think creatively and develop new design concepts, graphics and layouts Amend final designs to company comments and gain full approval Review designs for errors before printing or publishing them Determine the message the design should portray Develop graphics for product illustrations and logos

About the Company Suraksha is committed to providing top-notch healthcare services with a focus on patient care and innovative solutions. Our mission is to enhance the quality of life through comprehensive diagnostic services and a patient-centric approach. About the Role The Marketing Manager will be responsible for developing and executing marketing strategies that align with the organization's revenue targets. This role involves collaborating with various teams to ensure effective implementation of marketing initiatives and achieving sales goals. Responsibilities Marketing strategy: Convert the organization targets into top line/revenue targets. Arrive at a sales and marketing strategy by: Firming up the key specialties to focus on for the year (product focus). Identifying key sources of business and translation/allocation of targets to the sources i.e. Doctor marketing/referrals, Corporate sales, Direct marketing (sales focus). Identifying new markets; new engagements, new specialties and ways to drive future business. Conceptualizing new initiatives for increasing sales and top of mind recall amongst potential patients/customers and to leverage the Suraksha Brand. Ensuring strategy balances sales and product focus. Work closely with the Center heads / Ops Managers to ensure top line expectations are met. Managing profitability of the Centers by ensuring marketing spends are commensurate with the turnover achieved. Communicate the marketing plan and budgets to team members. Monitor implementation of strategy by team members. Periodically analyzing MIS reports to draw inferences, trends and inputs to be used for marketing. Periodically analyze advertising and marketing spends to ensure marketing budgets are utilized effectively. Marketing efforts to Doctors (Doctor Marketing): Assist and ensure executives identify key potential doctors (based on specialty and their ability to contribute towards increasing referrals of patients). Guide and direct team members on the right process to be followed for creating a doctors referral base. Guiding team on focus areas and ways to ensure greater conversion of doctors and enhanced referrals. Set a process for creating a data base of competent consultants (doctors) who can be future contacts. Engaging with doctors in the city and developing good network for future possible engagements. Product, Advertising and communication: Providing clarity to the team members and other key functions in Suraksha on the positioning of the brand. Setting up a process to capture customer perceptions of diagnostic centers, Suraksha in particular and taking measures to correct the perception, wherever it is not in the desired direction. Firming up the main campaigns for the Centers. Briefing the agency on the campaign and ensuring that desired output is delivered. Ensuring feedback on the campaigns and advertising is collected and impact on the sales of the company is ascertained. Ensuring that all marketing, advertising and communication undertaken by the department is in tune with the image of Suraksha and there is no dilution of the brand. Evolving a PR strategy (highlighting the right occasion to the media), briefing the PR agency and managing media effectively. Providing inputs to CEO / Directors on any facts/figures required for any press releases. Commissioning, undertaking market study from time to time to understand pricing of competitors, competitor’s activities and products offered. Analyze MIS reports and identify areas of development. Conduct a gap analysis to identify gaps in products and services being offered in the market and use the inputs for new products to be offered and marketed by Suraksha. Subordinate development: Ensure that all staff/team are in place to achieve the sales targets and they are well equipped with the knowledge/skills required to achieve the goals for Suraksha. Interact with HR for recruiting new employees into the Marketing department and for training. Delegate responsibilities to team members and help them take on additional areas of work (to get better understanding of other functions and as a part of their career development process). Identify competency gaps and areas for development and ensure appropriate training is imparted to them. Qualifications Education details are not specified in the provided job description. Required Skills Skills details are not specified in the provided job description. Preferred Skills Skills details are not specified in the provided job description. Pay range and compensation package Pay range or salary or compensation details are not specified in the provided job description. Equal Opportunity Statement Suraksha is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Clinical Duties: Interpret and report on a wide range of imaging modalities, including X-rays, CT, MRI, ultrasound, and fluoroscopy. Perform and supervise interventional radiology procedures (if applicable). Participate in multidisciplinary team (MDT) meetings and provide expert radiological opinions. Ensure timely and accurate reporting of imaging studies.