Client Success Manager

Company:

Location:

Experience:

About the Role

Client Successor

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Take over client relationships during transitions and ensure seamless handover.
• Build trust with hiring managers, HR, and procurement teams.
• Conduct regular review meetings to align on performance and goals.

Requirement Intake & Delivery Coordination

• Conduct JD intake calls and understand role expectations clearly.
• Liaise with internal recruiters to ensure timely submissions and closures.
• Share real-time updates on position status, pipeline progress, and challenges.
• Maintain strong oversight on TAT, submission quality, and interview ratios.

Escalation & Issue Resolution

• Address bottlenecks or delivery issues proactively.
• Coordinate internally to resolve client concerns quickly and professionally.
• Ensure adherence to client SLAs and hiring processes.

Reporting & MIS

• Track and maintain dashboards for submissions, interviews, offers, and joinings.
• Share weekly/monthly performance reports with clients.
• Provide insights and recommendations to improve delivery outcomes.

Growth & Upsell Opportunities

• Identify opportunities to expand the scope (additional roles, new locations, volume hiring, RPO, etc.).
• Strengthen long-term retention and partnership value.

Required Skills & Competencies

• Strong communication and presentation skills
• Understanding of recruitment processes and staffing operations
• Ability to manage multiple stakeholders
• Analytical mindset with good reporting abilities
• Problem-solving and escalation-handling capability
• Proactive, organised, and delivery-focused
• Ability to work in a fast-paced environment

Qualifications

• Graduate/Postgraduate preferred
• 4–8 years of experience in staffing, recruitment operations, client servicing, or account management

Why Join Us?

• Opportunity to manage marquee clients
• Fast-paced and growth-oriented environment
• Ownership-driven role with high visibility
• Supportive leadership and strong delivery teams