Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You’ll Make a Difference By: Reporting to the Regional Lead , the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Driver Onboarding & Recruitment Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process. Assess driver readiness and ensure compliance with company policies and onboarding standards. Coordinate background checks, training, and activation of driver accounts. Provide timely updates to stakeholders on onboarding progress. 2. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimize route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 3. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor’s degree or equivalent. 3–5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat and voice (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Why Join Us? Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we’re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Associate Lead- Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You’ll make a difference: Reporting to the Senior Division Manager , as the Associate Lead- Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to: Lead and manage the customer success team to ensure high levels of customer satisfaction and retention. Develop and implement customer success strategies that align with company goals. Onboard new customers effectively to ensure smooth adoption of products/services. Build strong relationships with key customers, understanding their goals and challenges. Monitor customer health metrics and proactively address issues to prevent churn. Collaborate with sales, product, and support teams to advocate for customer needs and improve the overall customer experience. Conduct regular business reviews and check-ins with customers to track progress and success. Manage escalations and resolve complex customer issues promptly. Train and mentor the customer success team to develop their skills and improve performance. Report on customer success metrics and outcomes to senior management. . Required Skills: Bachelor's Degree in a Relevant Field: Educational background that supports business administration or related areas. 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management. Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting. Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management. Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively. Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week: 2 rotational week off Office-based role Benefits: Night shift allowance Note: Bengaluru-based immediate joiners are preferred. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You'll Make a Difference By: Reporting to the Regional Lead , the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities Driver Onboarding & Recruitment Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process Assess driver readiness and ensure compliance with company policies and onboarding standards Coordinate background checks, training, and activation of driver accounts Provide timely updates to stakeholders on onboarding progress Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion Provide live support to drivers during their shifts via chat, calls, or internal platforms Optimize route plans to ensure maximum efficiency Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support Record driver interactions, escalate unresolved issues, and follow up for resolution Ensure sufficient driver coverage to meet live demand across time zones Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows Maintain internal documentation and knowledge bases Track KPIs and flag performance bottlenecks, ensuring SLA adherence Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations Required Skills & Experience Bachelor's degree or equivalent 3-5 years of experience in operations, support, or logistics (preferably with international exposure) Proven experience in driver or agent onboarding (calls/video) and live operational environments Excellent communication skills (verbal and written) Ability to manage high-pressure, fast-paced live environments with composure Experience in night shifts/rotational shifts Hands-on with email and chat support tools Good proficiency in Google Sheets/MS Excel Stakeholder management Empathetic, proactive, and solution-oriented mindset Preferred Skills Prior experience in international support chat and voice (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations Familiarity with live route planning tools and CRM systems An analytical mindset and comfort with operational data Demonstrated ability to work independently and also well within a team Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Why Join Us? Be part of a high-growth, international startup that values innovation and ownership Opportunity to work with global teams and make a real impact in day-to-day logistics Flat team structure with high visibility and quick growth potential. Note: Bengaluru-based immediate joiners are preferred Designation may vary based on experience and organizational structure. Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey. Show more Show less

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we're currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Associate Lead- Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You'll make a difference: Reporting to the Senior Division Manager , as the Associate Lead- Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to: Lead and manage the customer success team to ensure high levels of customer satisfaction and retention. Develop and implement customer success strategies that align with company goals. Onboard new customers effectively to ensure smooth adoption of products/services. Build strong relationships with key customers, understanding their goals and challenges. Monitor customer health metrics and proactively address issues to prevent churn. Collaborate with sales, product, and support teams to advocate for customer needs and improve the overall customer experience. Conduct regular business reviews and check-ins with customers to track progress and success. Manage escalations and resolve complex customer issues promptly. Train and mentor the customer success team to develop their skills and improve performance. Report on customer success metrics and outcomes to senior management Required Skills: Bachelor's Degree in a Relevant Field: Educational background that supports business administration or related areas 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week: 2 rotational week off Office-based role Benefits: Night shift allowance Note: Bengaluru-based immediate joiners are preferred We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Show more Show less

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 14 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion. We are currently looking for a Business Development Associate in our Partner Operations division to join our fast-growing team at our office in India. The Role: Reporting to the Compliance Manage r, the Business Development Associate - Partner Operations will be responsible for the growth of our Partner base across all our current and future markets. Your role will include the following: Owning the Partner pipeline funnel across our international markets, from conception through to onboarding execution, including price and contract negotiations. Keeping up to date with newly onboarded Partners and smoothing out any issues in a timely and professional manner, including crisis and escalation management during the trial period. Document management, summarizing processes, learning and helping to replicate successful models across international markets. Creating business model conversion strategies in cities that are scaling and leading these conversions where required. Suggesting and implementing actions to improve the quality of partnership leads and identifying growth opportunities. Owning all partner contracts. Ensuring all templates are up-to-date and in line with current laws and operational requirements. Conduct market research for new and existing markets, including but not limited to price analysis, competitor analysis etc. Contributing to process structure and development for facility recruitment and onboarding. Be able to identify new and existing market strategies to improve our service offerings. Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships. Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements. Requirements: Excellent communication and relationship-building skills. Must be able to conduct remote presentations, discussions and negotiations with international stakeholders. Strong presentation & negotiation skills, with an understanding of budget restraints. Experience developing clear pipelines, and channel programmes for partner recruitment processes. Must be comfortable analyzing large data sets and must possess the ability to express and present clear logical thinking. Must be able to demonstrate creative thought processes for lead generation. Must be organized and a self-starter. Previous experience in a similar role, preferably for a start-up. Hindi/Urdu/Arabic/Spanish/French language skills preferred. Ambitious & entrepreneurial. Hungry for progression & process-driven. Desired, but not essential: Experience with Partner acquisition CRMs and/or digital sales. Exposure to business intelligence platforms such as Data Studio. Experience in working in different markets internationally, with strong cultural awareness. 2+ years of experience in a high-growth start-up environment. Can ideally demonstrate a highly numerate and commercial mindset. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 14 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it! We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You'll make a difference: As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments Develop productive working relationships with a range of stakeholders across the operations teams & wider business Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience Minimum Skills Required: Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus! 4+ years of experience in a customer service role (preferably International process) Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike Exceptionally customer-focused, understands and has delivered high standards of customer service Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails Technology savvy. You're quick to adopt and use new technology and software Ability to manage and adapt in a busy, fast-paced environment A high level of accuracy and attention to detail required to manage priorities at a pace Ability to prioritize, de-escalate difficult situations, and manage customer expectations Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity Work Schedule and Patterns: 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts - including night Office-based role Note: Immediate joiners are preferred. Designation may vary based on our organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Show more Show less