Company Description DV Media Labs LLP focuses on marketing innovation and the strategic use of research to create impactful campaigns. Believing in the "nudge factor" of attention, the company emphasizes the art of crafting messages that resonate with audiences. DV Media Labs LLP combines creativity with data-driven insights to drive results. The organization is committed to pushing the boundaries of traditional marketing approaches. Role Description Overview We are seeking a proactive and client-focused Client Success Manager to join our marketing team. The CSM will serve as the primary liaison between our agency and clients, ensuring campaigns are executed smoothly, goals are achieved, and long-term partnerships are built. Key Responsibilities Act as the main point of contact for assigned clients, ensuring clear communication and timely updates. Understand client business goals and translate them into actionable marketing strategies with the internal team. Manage project timelines, deliverables, and expectations to ensure client satisfaction. Collaborate with creative, performance, and content teams to ensure campaigns meet KPIs. Monitor campaign performance, prepare regular reports, and present insights & recommendations. Identify opportunities for upselling/cross-selling additional services to add value. Handle escalations, resolve issues, and maintain strong client relationships. Ensure renewals and client retention by delivering measurable success and ROI. Qualification s Strong skills in Customer Satisfaction, Customer Retention, and Customer Servic eProficiency in Relationship Building and maintaining long-term client partnership sExcellent Analytical Skills for identifying client needs and problem-solvin gStrong communication and interpersonal skill sAbility to work in a fast-paced, collaborative on-site environmen tBachelor’s degree in Business, Marketing, or related field (preferred )Experience in client-facing roles is an advantag e
Company Description DV Media Labs LLP focuses on creating innovative marketing solutions, emphasizing the art of attention and engagement. The company integrates creative design and strategic research to deliver impactful branding and marketing campaigns. With a strong belief in the ‘Nudge Factor’ of attention, DV Media Labs strives to push the boundaries of marketing excellence. Based in Mumbai, the organization is dedicated to crafting unique and effective strategies for its clients. Role Description This is a full-time, on-site role for a Senior Graphic Designer, located in Mumbai. The Senior Graphic Designer will be responsible for conceptualizing and creating visually compelling designs, including graphics, logos, and branding materials. Daily tasks include collaborating with teams on creative projects, ensuring designs align with branding goals, and maintaining high standards of typography and layout design. The role also involves staying updated with design trends to continuously improve creative quality. Qualifications Expertise in Graphics and Graphic Design Proficiency in Logo Design and Branding Solid skills in Typography and layout composition Strong attention to detail and ability to conceptualize visually appealing designs Proficiency in design software such as Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign) Bachelor’s degree in Graphic Design, Visual Arts, or a related field 5+ years of professional experience as a graphic designer, with a portfolio showcasing a range of design projects Excellent communication skills and the ability to work collaboratively in a team environment