Client Success Manager

Company Description

Role Description

• Act as the main point of contact for assigned clients, ensuring clear communication and timely updates.
• Understand client business goals and translate them into actionable marketing strategies with the internal team.
• Manage project timelines, deliverables, and expectations to ensure client satisfaction.
• Collaborate with creative, performance, and content teams to ensure campaigns meet KPIs.
• Monitor campaign performance, prepare regular reports, and present insights & recommendations.
• Identify opportunities for upselling/cross-selling additional services to add value.
• Handle escalations, resolve issues, and maintain strong client relationships.
• Ensure renewals and client retention by delivering measurable success and ROI.
  

Qualification

• 
  Strong skills in Customer Satisfaction, Customer Retention, and Customer Servic
• eProficiency in Relationship Building and maintaining long-term client partnership
• sExcellent Analytical Skills for identifying client needs and problem-solvin
• gStrong communication and interpersonal skill
• sAbility to work in a fast-paced, collaborative on-site environmen
• tBachelor’s degree in Business, Marketing, or related field (preferred
• )Experience in client-facing roles is an advantag