Client Serving Executive - Business & Operations

About 5W1H:

5W1H is not just a name, but a formula to seek deeper answers. We use this methodology of 5W’s (Who, What, Why, When & Where) and 1H (How) as a tool to Question Everything, challenge the status quo & think outside the box to bring the vision into a reality.

Our Core:

Branding and Design - We work with clients to put words and imagine visuals that define the brand purpose. We set creative guidelines for the brand universe.

Brand Strategy and Solutions - We develop business strategies for brand growth. We use technology and creative idea to reimagine a simple and meaningful consumer journey.

Integrated Campaigns - We bring the brand purpose to life through impactful work across all communications touchpoints that adds meaning to the lives of customers.

Performance Marketing - We combine brand stewardship with data science and execution to deliver conversion-focused marketing solutions.

About The Role:

What You’ll Be Doing:

1. Client Relationship Management:

• Serve as the primary point of contact for key clients, establishing and nurturing strong relationships. • Understand client objectives, business goals, and industry trends to provide strategic guidance and solutions.

• Conduct regular client meetings and presentations to communicate campaign updates, performance metrics, and recommendations.

2. Business Development:

• Identify opportunities for organic account growth and collaborate with the business development team to drive new business acquisition.

• Participate in client pitches and presentations, showcasing agency capabilities, and proposing strategic solutions.

• Stay updated on industry trends, competitor activities, and emerging technologies to identify potential business opportunities.

3. Campaign Strategy and Planning:

• Decode client briefs and align internal team, create execution rollout and project plans for smooth execution

• Collaborate with clients and internal teams to develop comprehensive advertising strategies that align with client goals.

• Lead brainstorming sessions and contribute innovative ideas for creative campaigns and media planning.

4. Campaign Execution and Management:

• Oversee end-to-end campaign execution, ensuring adherence to timelines, budgets, and quality standards.

• Monitor campaign performance, analyze data, and provide insights to optimize results and meet or exceed client expectations.

• Identify and resolve any issues or challenges that may arise during campaign implementation.

5. Team Leadership and Collaboration:

• Manage a team of account managers, coordinators, and other advertising professionals, providing guidance, mentorship, and support.

• Foster a collaborative work environment, promoting effective communication and crossfunctional teamwork.

• Conduct performance evaluations, set goals, and identify professional development opportunities for team members.

6. Budgeting & Finance:

• Developing accurate budget proposals, tracking expenditures, and ensuring that campaigns stay within approved budgets.

• Collaborate closely with the finance team to ensure accurate financial billing and payments are on time.

• Projections & budget planning for increasing company profitability.

What You’ll Need:

• Experience: 3+ years in a business & operations, ideally in the advertising industry, with a strong track record of securing new clients and driving revenue.

• Skill Set: Strong strategic thinking and analytical skills. Proven ability to create and execute business development strategies. Expertise in building and nurturing client relationships. Knowledge of advertising channels and marketing techniques.

• Communication: Excellent written and verbal communication skills, with an ability to create compelling presentations and pitches.

• Educational Background: Proficiency in MS Office, especially PowerPoint, for effective client presentations.

• Leadership: Hands-on experience leading projects and collaborating with diverse teams to achieve ambitious growth targets.

What’s In It For You?

We are on a mission to bring India’s best creative and media minds all under one roof, to provide brands with awesome brand building experience like never before!

• Flexible Office Timings (Work From Office)

• Holidays & Sick Leaves – Company-wide 20 vacation days, 5 sick leaves, Period wellness day for Women, Extended year-end holidays, Festive celebrations, holidays and more!

• Level Up Contests – Achieve Health & Fitness Goals and Win Awesome Rewards

• Reach Your Goals – Annual assessments with Performance-based Salary Increments

• Provident Fund Contributions • Learning & collaborative environment

• Salary paid in a timely manner.

We are a People First Company and Our Top priority is the well-being of our Employees. You will be working with highly ambitious, driven, over achievers & growth mindset individuals. We strive to create work that adds value to people’s lives, creating an Impact. Aiming for the best creative leads us all. We take utmost pride in the quality and integrity of our work. We've been told we're one of the best learning and most innovative places to work, and we take that to heart. Sound like the kind of place you'd like? We'd love to meet you.

Regards,

5W1H.