Client Servicing Manager

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Client Onboarding: Onboard new clients, conducting discovery sessions to understand their business objectives, target audience, and digital marketing goals.
• Strategy Development: Develop and present customized digital marketing strategies, including media plans, creative concepts, and analytics frameworks.
• Campaign Management: Oversee the execution of digital marketing campaigns, ensuring timely delivery, budget adherence, and performance optimization.
• Performance Analysis: Analyze campaign performance, providing insights and recommendations to clients and internal stakeholders.
• Budget Management: Manage client budgets, ensuring accurate forecasting, tracking, and reporting.
• Team Collaboration: Work closely with cross-functional teams, including creative, media, and analytics, to ensure seamless delivery of client projects.
• Client Reporting: Develop and present regular client reports, showcasing campaign performance, insights, and recommendations.
• Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell digital marketing services, expanding existing client relationships.
  

Requirements

• Experience: 3+ years of experience in client servicing, account management, or a related field in a digital marketing agency.
• Digital Marketing Knowledge: Strong understanding of digital marketing channels, including paid social, search engine marketing, email marketing, and analytics.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex ideas clearly and concisely.
• Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritizing tasks, and meeting deadlines.
• Analytical Skills: Strong analytical skills, with the ability to interpret data, identify trends, and provide insights.
• Client-Facing Skills: Experience working with clients, understanding their needs, and developing solutions to meet their objectives.