Client Servicing Manager

Responsibilities:

· Serve as the main point of contact for clients throughout planning and execution

· Build and maintain strong client relationships through clear and effective communication

· Collaborate with internal teams to meet client requirements.

· Conduct client meetings to understand their event needs and preferences

· Ensure timely project delivery and conduct quality checks

· Provide excellent after-sales service to foster client satisfaction

· Create a smooth onboarding experience for new clients

· Maintain regular communication with clients via calls, emails and meetings

· Address client concerns and identify solutions to enhance product acceptance

· Keep accurate records of client interactions and details

· Respond to client inquiries promptly and professionally

Qualifications:

· 4+ years prior experience in client servicing or similar roles

· Must have Digital Marketing Background

· Proven experience in a leadership role is required

· Excellent communication skills and the ability to anticipate the needs of customers

· Must demonstrate strong analytical thinking skills

· Should possess strong problem-solving skills and the ability to make sound judgement calls

· Superior organizational and time management skills

· Knowledge of customer service programs and databases, or the ability to learn new software quickly

· Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience