Client Servicing Manager

Design House

Role Overview:

1. Client Servicing & Coordination

• Act as the primary contact for clients for clear communication and timely delivery.

• Translate client objectives into actionable creative and communication briefs.

• Coordinate with design, content, and production teams for seamless execution.

• Prepare and present proposals, campaign plans, timelines, and review updates.

• Oversee client expectations, approvals, and overall account performance.

2. Social Media Management & Strategy

• Develop and implement social media strategies aligned with client objectives.

• Plan and manage monthly content calendars and campaign rollouts.

• Oversee creative execution for posts, reels, videos, and digital assets.

• Track engagement metrics and prepare monthly performance reports.

• Stay updated on trends, platform updates, and evolving engagement formats.

3. Content Strategy & Development

• Lead content planning for annual reports, newsletters, case studies, and campaigns.

• Define narrative structures and key messaging for all publications.

• Review and refine content to maintain tone, consistency, and visual alignment.

• Collaborate with field, CSR, and creative teams for authentic, insight-driven stories.

• Manage timelines and oversee production of multi-format content assets.

4. Event Management & Experiential Communication

• Plan and execute corporate, CSR, and community engagement events end-to-end.

• Develop event concepts, scripts, and supporting communication materials.

• Coordinate logistics, vendors, and partners for seamless on-ground delivery.

• Oversee branding, design, and content for cohesive event communication.

5. Proposal & Business Communication

• Create proposals, pitch decks, and RFP responses for CSR, NGO, and corporate clients.

• Work with strategy and design teams to align creative ideas with client objectives.

• Support business development with compelling communication and presentation materials.

6. Reporting & Performance Insights

• Maintain detailed records of campaign plans, client approvals, and delivery timelines.

• Prepare monthly and quarterly reports on campaign performance and content outcomes.

• Present insights and recommendations to enhance client reach and engagement.

Required Skills & Competencies

• Strong background in client servicing and integrated communications.

• Proven ability in content strategy, planning, and multi-platform storytelling.

• Hands-on experience in event planning and communication.

• Proficiency in social media management tools and performance analytics.

• Excellent writing, reviewing, and presentation skills.

• Strong coordination, time management, and multitasking ability.

Experience & Qualification

• Bachelor’s or Master’s degree in Mass Communication, Marketing, or a related field.

• 5–8 years of experience in social media, client servicing, content strategy, or event management (preferably in an agency environment).

Reporting To: