Client Relationship Manager

Job Description

Job Title: Account Management Manager / CRM – Co-working Spaces Location: Hyderabad Experience Required: 6–7 Years (preferably in co-working, commercial real estate, or flexible workspace industry) Employment Type: Full-Time About the Role: We are seeking a dynamic and experienced Account Manager to join our team in Hyderabad. The ideal candidate will have a strong background in client relationship management within the co-working or flexible workspace industry and be responsible for ensuring client satisfaction, retention, and account growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for key client accounts. Maintain strong, long-term relationships with clients by understanding their business needs and delivering tailored workspace solutions. Conduct regular check-ins and reviews with clients to ensure service satisfaction. Revenue Growth & Retention: Identify upselling and cross-selling opportunities within existing accounts. Work closely with sales and community teams to renew contracts and enhance client retention. Monitor client usage and propose customized solutions to optimize space utilization. Operational Coordination: Coordinate with internal teams (community, operations, legal, finance) to ensure smooth delivery of services. Resolve any issues or complaints raised by clients in a timely and effective manner. Reporting & Insights: Track account metrics including usage, satisfaction, retention, and revenue. Provide regular reports and insights to leadership on account health and risks. Client Onboarding: Oversee the smooth onboarding of new clients including workspace setup, orientation, and initial support. Key Requirements: 6–7 years of experience in account management, client servicing, or relationship management , preferably within the co-working, flexible office, or commercial real estate sector . Strong interpersonal and communication skills with the ability to build rapport with clients at all levels. Proven ability to manage multiple accounts with a client-centric mindset. Knowledge of the Hyderabad commercial real estate or co-working landscape is an advantage. Proficiency in CRM tools and MS Office Suite. Bachelor's degree in Business, Marketing, or related field (MBA is a plus). Job Type: Full-time Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person