Client Account Manager

Role Responsibilities

• Manage and nurture client relationships to ensure satisfaction and retention.
• Serve as the primary point of contact for assigned clients.
• Understand client needs and develop tailored solutions to meet them.
• Coordinate with internal teams to ensure seamless project execution.
• Prepare and present project proposals and reports to clients.
• Monitor project progress and address any challenges that arise.
• Identify opportunities for upselling additional services to clients.
• Conduct regular check-ins with clients to gather feedback and address concerns.
• Collaborate with the marketing and sales teams to align client objectives.
• Analyze client data to inform strategy and improve service delivery.
• Ensure compliance with company policies and industry regulations.
• Facilitate meetings and workshops to enhance client engagement.
• Maintain client records and document interactions in the CRM system.
• Stay updated on industry trends to provide strategic insights to clients.
• Prepare and manage client budgets and forecasts.
  

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Minimum of 3 years of experience in account management or client relations.
• Proven track record of managing multiple client accounts effectively.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Proficiency in project management tools and CRM software.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to negotiate and build relationships.
• Experience in digital marketing is a plus.
• Ability to adapt in a fast-paced work environment.
• Self-motivated with a results-driven approach.
• Ability to provide excellent customer service and maintain client satisfaction.
• Willingness to travel for client meetings as needed.
• Strong attention to detail and a commitment to quality.
• A proactive approach to meeting client expectations.