Associate Client Account Manager

Job Description

Company Overview Right Brainz Media Solution is dedicated to providing innovative marketing solutions that empower businesses to achieve their goals. With a culture rooted in creativity and collaboration, we believe in harnessing the power of data and strategic thinking to deliver results that matter. Our mission is to transform the marketing landscape for our clients through customized strategies and exceptional service, while fostering a work environment that values diversity, continuous growth, and the well-being of our team members. Role Responsibilities Manage day-to-day client interactions and provide exceptional customer service. Build and maintain strong relationships with clients to understand their business objectives. Coordinate with internal teams to ensure project delivery aligns with client expectations. Assist in the development and execution of client account plans. Monitor account performance and prepare regular status reports for clients. Address client inquiries and resolve any issues effectively and efficiently. Identify opportunities for account growth and upselling services. Conduct market research to stay current with industry trends and changes. Participate in client meetings and presentations to communicate project updates. Develop and implement strategies to improve client retention and satisfaction. Collaborate with the sales team to align marketing strategies with client needs. Maintain detailed records of client interactions and project progress. Support contract negotiations with clients in collaboration with management. Attend industry events to represent the company and develop new business contacts. Provide feedback to management regarding client concerns and suggestions for improvement. Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. 0 - 2 experience in client account management or a similar role. Strong interpersonal and communication skills. Proficient in Microsoft Office Suite and CRM software. Ability to manage multiple accounts simultaneously. Demonstrated analytical skills and ability to interpret data. Excellent organizational skills and attention to detail. Understanding of marketing principles and strategies. Negotiation skills with a focus on win-win outcomes. Ability to work independently and within a team environment. Willingness to learn and adapt in a fast-paced environment. Problem-solving skills to address and resolve client challenges. Ability to travel occasionally for client meetings and industry events. Familiarity with digital marketing trends is a plus. Client-focused attitude with a passion for achieving results. Ability to present ideas and updates clearly to clients. Skills: communication,client relationship management,analytical skills,project delivery coordination,customer service,relationship building,communication skills,problem solving,team collaboration,sales acumen,organizational skills,microsoft office suite proficiency,time management,client account management,crm software proficiency,digital marketing trends knowledge,negotiation skills,market research,client retention strategies Show more Show less