Client Account Manager

Job Description

Job Title: Client Account Manager Location: On-Site in India Role Responsibilities Manage and nurture client relationships to ensure satisfaction and retention. Serve as the primary point of contact for assigned clients. Understand client needs and develop tailored solutions to meet them. Coordinate with internal teams to ensure seamless project execution. Prepare and present project proposals and reports to clients. Monitor project progress and address any challenges that arise. Identify opportunities for upselling additional services to clients. Conduct regular check-ins with clients to gather feedback and address concerns. Collaborate with the marketing and sales teams to align client objectives. Analyze client data to inform strategy and improve service delivery. Ensure compliance with company policies and industry regulations. Facilitate meetings and workshops to enhance client engagement. Maintain client records and document interactions in the CRM system. Stay updated on industry trends to provide strategic insights to clients. Prepare and manage client budgets and forecasts. Qualifications Bachelor's degree in business, marketing, or a related field. Minimum of 3 years of experience in account management or client relations. Proven track record of managing multiple client accounts effectively. Strong verbal and written communication skills. Ability to work collaboratively in a team environment. Proficiency in project management tools and CRM software. Excellent organizational and time management skills. Strong analytical and problem-solving abilities. Demonstrated ability to negotiate and build relationships. Experience in digital marketing is a plus. Ability to adapt in a fast-paced work environment. Self-motivated with a results-driven approach. Ability to provide excellent customer service and maintain client satisfaction. Willingness to travel for client meetings as needed. Strong attention to detail and a commitment to quality. A proactive approach to meeting client expectations. Skills: project coordination,communication skills,project management,team collaboration,analytical skills,negotiation,crm software,communication,organizational skills,time management,client relationship management,digital marketing,analytical thinking,problem-solving,strategic planning Show more Show less