Client Account Manager

• Own the client relationship: Serve as the single point of contact for assigned accounts, ensuring a seamless experience throughout the client lifecycle.
• Client success & retention: Conduct regular business reviews to track performance, gather feedback, and proactively address challenges.
• Onboarding & adoption: Lead onboarding sessions, provide training, and ensure successful implementation of Mygate’s solutions.
• Drive growth: Identify upsell and cross-sell opportunities aligned with client needs to enhance account value.
• Collaborate for success: Work closely with internal teams (Sales, Product, Operations, and Support) to deliver timely, high-quality solutions.
• Communication excellence: Ensure every client interaction reflects Mygate’s commitment to professionalism, responsiveness, and reliability.
• Data-driven insights: Monitor account performance, analyze trends, and share actionable insights with clients and internal stakeholders.

• Bachelor’s degree in Business, Marketing, or a related field
• 0–3 years of experience in account management, customer success, or client servicing — preferably in a B2B or SaaS environment
• Strong communication, interpersonal, and relationship-building skills
• Problem-solving mindset with a proactive approach to client challenges
• Comfort with CRM tools and data analysis
• High ownership, customer empathy, and a drive to deliver measurable results

What began as a smarter way to manage visitor entry has evolved into a 360° living experience ecosystem, enabling communities to operate more efficiently while enhancing the quality of everyday life.

Our Ecosystem Includes:

• SaaS Platform:

End-to-end community management software: visitor management, digital payments, facility booking, ERP integration, accounting, complaint management, and communication tools.

• Advertising Platform:

A premium channel that connects brands with affluent, verified households inside gated communities.

Expected to contribute ₹160+ crore annually, forming a key revenue driver.

• Smart Devices:

Expanding beyond software into IoT-powered security and lifestyle devices.

Positioned as a ₹300 crore+ growth opportunity in home automation and consumer electronics.

Mygate Values: