Client Account Manager

We are hiring for Client Account Manager roles. Kindly go through the job and company details below.

Job Location: Ahmedabad
Working Days: 5
Timings: 9:45 AM to 7:15 PM
Experience: 4 - 5 years

Different Zone-wise Timings:

AU Zone: 5 am to 2.30 pm

UK Zone: 12 pm to 9.30 pm (can vary depending on business needs)

US Zone: 6 pm to 3.30 am

About Elsner:

Elsner Technologies Pvt. Ltd. is a company providing innovative digital IT solutions to SMEs and enterprises globally. Throughout our eventful journey of 6200+ projects for E-Commerce, CRM, ERP, CMS, and Mobile technologies, we have strived to be a complete IT solution partner for our clients.

Elsner is a trusted name in the world of extensions and plugins. It is confidently marching into the future, continually striving to integrate business and technology in the best way possible. Elsner was founded in 2006 by Mr. Harshal Shah as a small company with a profound vision. Under the guidance of Harshal, Founder & Chief Executive Officer, Elsner has grown in leaps & bounds in the past 16 years.

Elsner has achieved total financial stability since its inception and has grown solely based on internally generated funds. Spotless delivery record of many successful project deliveries over the years.

Primary Skills:

• Analytical Skills: Ability to analyze data and market trends to inform strategic decisions.
• Communication Skills: Proficient in verbal and written communication to effectively convey ideas and negotiate.
• Revenue Growth: Proven track record in driving revenue growth through strategic initiatives.
• Upselling and Cross-selling: Demonstrated ability to identify and capitalize on upselling and cross-selling opportunities.
• Client Relations and Retention: Skilled in building and maintaining strong client relationships to ensure client satisfaction and retention.
• Relationship Building: Ability to foster and maintain positive relationships with clients and internal teams.
• Account Management: Experience in managing client accounts and ensuring their needs are met.
• Project Management: Proficient in overseeing projects to ensure timely delivery and client satisfaction.

Key Responsibilities:

• Account Planning: Develop comprehensive account plans outlining key relationships, revenue opportunities, and potential threats.
• Business Development: Drive revenue within assigned accounts through the entire opportunity management cycle.
• Client Delivery: Collaborate with delivery teams to ensure alignment with client requirements.
• Negotiation and Onboarding: Coordinate with consultants to ensure client needs are met, negotiate rates, and facilitate onboarding.
• Task Follow-up: Maintain regular communication on task follow-up and status updates.

Requirements:

• Minimum 4 years of relevant experience in Account Management
• Experience in the IT industry, particularly in web development (e-commerce is a plus), digital marketing (SEO/SEM/SMM), and IT services
• Experience working with US & UK, or APAC clients
• Proven track record of upselling and cross-selling

Let’s connect and explore the opportunity together!