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City Operations Lead

City Operations Lead

Gamlaa

7 - 10 years

7 - 11 Lacs

mumbai nagpur thane nashik pune aurangabad

Posted:3 hours ago| Platform:

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Skills Required

supply chain field operations operational excellence project management lead operations issue resolution continuous improvement service quality operations logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project & Plant Care Operations: Lead and manage all aspects of plant care and project execution to ensure high-quality service delivery in line with SLAs.

Supply Chain Coordination: Liaise with the central supply chain team to ensure timely availability of materials, plants, and assets required for ongoing and upcoming projects.

Operational Excellence: Drive continuous improvement across all city operations to maximize efficiency, reduce costs, and maintain high service standards.

Budget Management: Own the city-level operational budget, track expenditures, and ensure cost-effective execution of services without compromising quality.

SLA Compliance: Monitor and manage operational workflows to ensure that all customer and internal commitments are met within agreed timelines.

Customer Satisfaction: Be accountable for city-level CSAT (Customer Satisfaction) and NPS (Net Promoter Score) by ensuring prompt issue resolution and proactive client engagement.

Team Leadership: Hire, train, and manage a high-performing city ops team and cultivate a culture of accountability, service excellence, and ownership.

Qualifications & Skills

Any Bachelor s Degree

A certification in project management is a plus.

7-10 years of proven experience in operations, project management, or related roles, preferably in service or logistics-led industries.

Strong understanding of field operations, vendor/supply coordination, and customer experience metrics.

Hands-on approach with the ability to thrive in a dynamic, execution-driven environment. Data-driven decision-maker with experience handling budgets and performance KPIs.

Excellent communication, leadership, and problem-solving skills.

Passion for sustainability, greenery, and innovative urban ecosystems is a strong plus.

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City Operations Lead