FabricZen

😊 About Us We’re FabricZen, a Noida-based On-demand Premium Dry Cleaning Service We’ve completed a successful pilot and are now launching full-scale in our first localities. We’re building our core operations team and looking for a City Operations Lead to run the ground game and help us scale. 💰 Pay & Perks Base salary: ₹20,000–₹24,000/month Incentive: 5% of order value from your locality (AOV ~₹1,000 → ₹50/order) Fuel allowance: As applicable Direct growth path to Head of City Ops within 12–18 months 📍 Location : Noida (local travel required) 🕒 Role Type : Full-time, mix of field work + customer handling 📅 Start Date : Immediate 🛠 What You’ll Do Manage delivery executives, quality control and vendors Oversee daily pickups & drops Handle customer queries (WhatsApp / phone) Collaborate with societies, shops, and local partners for customer acquisition Track orders, KPIs, and SLAs; drive operational improvements 🎯 Key Targets SLA: ≥95% on-time pickups/drops 🙋 You Are 1–4 years in ops / delivery management / field sales (or proven hustle) Lives in Noida, knows local societies well Owns a two-wheeler + valid license (preferred) Comfortable with both desk work (calls, tracking) and field work (visits) 🚀 Upside We just completed the pilot and are now preparing to go full throttle. You will become part of the founding team we are building. That means you won’t just be “running ops” - you’ll be laying the foundation for how we: Reach and win customers Build partnerships with Societies and RWAs Build relationships with our customers and vendors Shape service experience for our customers As the business grows, you grow with it — in roles, responsibilities, and earnings. If you’ve ever wanted to be in on the ground floor of a startup and help shape it into something big, this is your chance. Sky is the limit. P.S.: If you know someone who fits this role, please tag them or share this post.