Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a City Lead at JLL, you will have responsibility for the management of a wide range of issues from strategic contracts management to input on day-to-day operations while being highly familiar with the service structure including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. You will form part of the team that provides professional, value-focused service aimed at meeting or exceeding client expectations while leading the JLL management team in delivery of facility management services and ensuring maintenance services are delivered in line with contractual commitments and within budgets. This role involves defining technical, commercial terms and conditions while defining operational scope and developing tender documents for Annual Maintenance Contracts and developing Service Level Agreements while assisting the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors. You will evaluate team deployed by Vendors on site to ensure correct level and scale of resources while assessing Service Levels and Performance Indicators with client representatives and defining mechanisms to assess performance levels of various subcontractors, directly contributing to JLL's mission of delivering exceptional facilities management leadership excellence through comprehensive strategic contract management, operational oversight, and client satisfaction that ensures contractual compliance, cost effectiveness, and continuous improvement across complex corporate real estate environments.
What your day-to-day will look like:
Lead JLL management team in delivery of facility management services while ensuring maintenance services are delivered in line with contractual commitments and within budgets
Define technical, commercial terms and conditions while defining operational scope and developing tender documents for Annual Maintenance Contracts and Service Level Agreements
Evaluate team deployed by Vendors on site while assessing Service Levels and Performance Indicators with client representatives and defining performance assessment mechanisms
Set annual goals for generating savings in areas such as energy and cost of maintenance operations while ensuring compliance of minimum wages acts and statutory compliance
Maintain all records related to facility management operations performance while ensuring subcontractors meet training delivery commitments and structured maintenance service approach
Analyse call outs to understand trends while undertaking strategic initiatives to minimize issues and scheduling cross feedback from subcontractors and client staff
Train team members on Quality policies and procedures while auditing sub-contractors on quality of materials and site upkeep for comprehensive operational excellence
Interface with client and JLL finance departments to raise client billing/invoicing while developing MIS reports for management team and chairing monthly progress meetings.
Required Qualifications:
Bachelor's Degree in any discipline with minimum of 8-10 years of experience in corporate environment and exposure dealing with multinational corporate organizations
Tertiary qualifications in building management and/or business desirable with proven ability to function effectively as part of team and initiate improvement initiatives
Strong analytical skills with good leadership skills and ability to manage large teams while demonstrating ability to adapt and perform under pressure
Strong interpersonal skills with ability to build rapport quickly while possessing good communication skills for effective client and stakeholder engagement
Proven ability to function effectively as part of team with proven ability to initiate and follow through with improvement initiatives for operational excellence
Experience in strategic contracts management and day-to-day operations input while being highly familiar with service structure and Facilities Management issues responses
Understanding of technical, commercial terms and conditions definition while having experience developing tender documents for Annual Maintenance Contracts and Service Level Agreements
Knowledge of performance assessment and Service Level Agreements development while demonstrating ability to evaluate vendor teams and assess performance indicators.
Preferred Qualifications:
Tertiary qualifications in building management and/or business for enhanced operational understanding and strategic management capabilities across diverse facility environments
Experience setting annual goals for generating savings in energy and maintenance operations costs while ensuring compliance of minimum wages acts and statutory requirements
Understanding of facility management operations records maintenance while ensuring subcontractors meet training delivery commitments and structured service approaches
Knowledge of call outs analysis and trend understanding while undertaking strategic initiatives to minimize issues and implementing cross feedback scheduling processes
Experience training team members on Quality policies and procedures while auditing sub-contractors on quality of materials and site upkeep for operational standards
Understanding of Jones Lang LaSalle staff performance review and performance appraisals while interfacing with HR department for training recommendations
Knowledge of preventive maintenance register preparation and review while analyzing call outs for trend understanding and strategic initiative implementation
Experience with client Finance team liaison while interfacing with finance departments for billing/invoicing and MIS reports development for management and client reporting.
Location: On-site
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
