Cisco Voice

Athena

7 - 12 years

25 - 35 Lacs

Noida Hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

SBC Webex Cisco Voice CUCM Cisco VOIP Cisco IPT IPT Call Manager H323 IP Telephony Voice Gateways Cisco IP Telephony Unified Communications Unity Connection CME CVOICE MGCP CCIE Ccvp Voice Networking Gateways Cube Ucce CCNA Voice NETWORK VOICE

Work Mode

Hybrid

Job Type

Full Time

Job Description

Technical Knowledge

Good technical expertise in Cisco UCCE and related products
Excellent hands on experience in Cisco CUCM and suite of related products
Unity Voicemail, Expressways
Upgrade/installation of UCCE , hands on
Creation of ICM script and Monitoring
Understanding of how scripts relate to Wallboard, CUIC requirements
Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico
Understand UCCE SQL tables and use of queries
Ability to understand the agent log on procedure through to call answering , with view to debug all actions
CUIC experience use of Default reports and customized reports
Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups
Previous experience of building UCCE scripts via Call Studio
Ability to create IVR and Menu options within Unity Voice Mail
Video Technologies – WebEx, CMS, TMS
Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.)
Ability to debug voice gateway including Qsig, SIP protocols

Desirable

Wallboard- 2ring
Outbound Dialer- Acqueon
Call logging
Voice Recording Vebra , BiB SIP trunking
Any experience on Genesys Contact Centre will be a huge plus

Experience

Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM
Project involvement should be at a lead engineer level
Happy to communicate at all levels from end users to senior managers in IT and business
Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc.
Experience of Jabber deployment on Mobile, Laptop

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