7.0 - 12.0 years

25 - 35 Lacs

Noida, Hyderabad

Hybrid

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, R...

Posted 2 months ago

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Cloud Engineer HCLTech

5.0 - 13.0 years

0 - 20 Lacs

Noida, Hyderabad, Chennai

Work from Office

Roles and Responsibilities : Design, implement, and maintain complex network infrastructure using Genesys Cloud. Troubleshoot issues with voice networking systems to ensure optimal performance and reliability. Collaborate with cross-functional teams to identify areas for process improvement and implement changes as needed. Provide technical support to customers through phone, email, or chat channels. Job Requirements : 5-13 years of experience in a similar role within the IT Infra industry. Strong knowledge of Genesys cloud and Contact Center Experience with voice networking technologies such as VoIP, SIP, H.323 protocols etc.

Posted 3 months ago

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Network Voice HCLTech

4.0 - 13.0 years

0 - 24 Lacs

Noida, Chennai, Bengaluru

Work from Office

Work Experience: 7 to 15 years Certifications: ITIL and Cisco Voice related certification Significant exposure/familiarity with the following: People Management and Operations Management Presentation skills for delivery operations Customer handling and escalation handling Multiple teams, technologies and customer’s support Must have collaboration products hands-on experience on technical side: Like - Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways/CUBE, Expressways and MRA, IM and Presence, Jabber Basic knowledge of Routers, Switches, UCS, vCenter, Data Center operations etc. Required Skills Manage customers and operations as per agreed SLAs Track monthly b...

Posted 3 months ago

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