6 Unity Connection Jobs

The Network Engineer is responsible for the installation, maintenance, support, and enhancement of the Company's network infrastructure, including areas such as network, security, wireless, Unified Communications, and Data Center. You will implement, configure, and support enterprise network systems globally and adhere to all Service Level Agreements established with the user community. It is essential to create reports, establish operational guidelines, and implement business continuity practices for network management. Additionally, you will support the data center environment, monitor network performance, diagnose network issues, and provide both emergency and scheduled maintenance. Furthermore, your responsibilities will include maintaining network configurations, updating the Information Systems staff and customers on issue resolutions, participating in strategic initiatives, evaluating network system upgrades, and securing network resources. You will also create and maintain automated systems and procedures for network operations, assist the Service Desk staff in streamlining daily operations, and coordinate with the user community for network upgrades and maintenance schedules. It is crucial to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes. You must follow established standards for writing and documenting projects and network configurations, contribute to the development of new standards, participate in a 24/7 department on-call program, and work on special assignments as they arise. Your knowledge, skills, and qualifications should include supporting global sites utilizing various technologies, network security technologies, wireless network technologies, Unified Communications, standardized processes, and operational automation. Additionally, you should possess strong customer service, communication, analytical, problem-solving, collaboration skills, and the ability to work effectively under pressure and handle multiple priorities simultaneously. To be eligible for this role, you must have a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience, along with a minimum of 5 years of experience in network engineering. Possessing network-related certifications (CCNP, PCNSE, etc.) and experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is preferred. You must also meet minimum qualifications such as being 18 years of age, passing a pre-employment drug screen, and background check. This role may require travel less than 5% of the time and involves largely sedentary work in a professional office environment while using standard office equipment.,

The Network Engineer role at our company involves taking on the responsibility for the installation, maintenance, support, and enhancement of our network infrastructure. Your areas of focus will include network, security, wireless, Unified Communications, and Data Center. As a Network Engineer, your essential duties and responsibilities will include implementing, configuring, and supporting all enterprise network systems globally. It is crucial to adhere to all Service Level Agreements established with the user community and to create reports and operational guidelines for the Global Network and Unified Communications environments. You will also be involved in implementing business continuity practices for network management and providing support to the data center environment by assisting systems engineers. Monitoring network performance, diagnosing network issues, and performing emergency and scheduled maintenance will be part of your daily tasks. Additionally, you will need to offer support to Operations regarding network problems and maintain network configurations for performance monitoring of all global systems. Keeping the Information Systems staff and customers informed of issue status and resolution is vital, as well as participating in technical project activities and evaluating network system upgrades and management software patches. In terms of security, you will be responsible for securing network resources, including password maintenance, firewall configurations, pen testing, IP allocations, and procedures. Creating and maintaining automated systems and procedures for network operations will also fall under your purview. Collaboration with the Service Desk staff in streamlining daily operations and coordinating with user community scheduling times and procedures for network upgrades and maintenance is essential. Your role will involve working to minimize downtime impact on users by accurately planning scheduled downtimes and swiftly resolving unscheduled downtimes. Following established standards for writing and documenting projects and network configurations, as well as contributing to the development of new standards, will be expected. Additionally, participating in the 24/7 department on-call program and working on special assignments as they arise are part of the Network Engineer position. To succeed in this role, you should possess knowledge in supporting global sites utilizing MPLS, Internet, and Software Defined WAN technologies. Familiarity with network security technologies (Firewalls, IPS, SIEM), wireless network technologies, and Unified Communications (Cisco Call Manager, Unity Connection, SIP Trunks, H.323) is important. Strong analytical, problem-solving, customer service, verbal and written communication skills are essential. Collaboration skills, the ability to work in a team environment, and efficiency in handling multiple priorities simultaneously will also be key to your success. For this position, a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience is required. A minimum of 5 years of network engineer experience, along with network-related certifications (CCNP, PCNSE, etc.), is preferred. Experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is also beneficial. As a Network Engineer, you must be at least 18 years of age, pass a pre-employment drug screen and background check. While travel requirements are typically less than 5% of the time, you should be prepared for a sedentary role in a professional office environment that routinely uses standard office equipment.,

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

We are seeking a passionate and experienced Unity Game Developer with solid experience in developing server-authoritative multiplayer games . You will be working on our innovative educational word-based multiplayer game built using Unity and Nakama

Responsibilities: Diagnose and troubleshoot wireless, security, and switching issues reported by Cisco Meraki customers and partners. Install, configure, maintain, and troubleshoot Cisco routers/switches, Ubiquity routers/controllers/switches/APs, SonicWall firewalls, and Windows/Linux servers. Manage Active Directory, file replication server, and monitor network performance. Attend networking events to maintain a high social quotient. Design and implement new solutions to improve the resilience of the current network environment. : Bachelor's degree in computer science, information technology, or similar field of study with a focus on network engineering. 3 to 6 years of experience as a Network Support Engineer with expertise in wide area network (WAN) and administering Cisco Unified Communications Manager and Unity Connection. Skills in L2VPN, EDR, and GIAC certification as an ISO-17799 specialist. Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. Strong knowledge of LAN/WAN, VLANs, VoIP, AAA/TACACS, EIGRP, and Cisco ACLs. Relevant certifications from Microsoft, Citrix, VMware, HP, Cisco, or EMC are preferred. Skills: Proficiency in English and excellent communication skills. Strong understanding of networking and web technologies. Familiarity with cloud, distributed systems, databases, and networking protocols. Ability to articulate technical matters clearly and concisely to third parties. Experience with monitoring network performance and making necessary adjustments. Preferred Skills: Knowledge of C/C++, Linux OS, embedded systems development, JavaScript, Node JS, and routing protocols. Security certifications like CISSP, CISM, GIAC, CEH, etc. Prior experience with packet generators, Ethernet, WiFi, IoT, DSL, PON, and VPN technologies. Desired Skills: Expertise in configuring and troubleshooting Cisco VoIP phone systems. Managing network security with devices like Cisco ASAs, SSL VPNs, etc. Conducting wireless surveys and working with wireless networking technologies. Creating and documenting engineering network interoperability test plans. Additional Information: The ideal candidate should possess a high level of critical thinking, problem-solving skills, and attention to detail. Ability to collaborate with team members to resolve network outages and complex issues efficiently. Experience in customer support and handling technical queries effectively. Please note that while the job description includes references to specific technologies and vendors, we are looking for candidates with a strong networking background and experience in providing technical support for complex network infrastructures.

About The Role Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Experience in managing 3rd party phones in CUCM and Webex Work with Unity Connection, including configuring call handlers. Perform expert troubleshooting in networking (CUCM, UCCX, and Voice routing areas) down to packet-level analysis. Troubleshoot and resolve issues related to Webex phone functionality, connectivity, and performance. Integrate video conference devices. Primary skills Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.