Chief Training & Motivating Officer

Chief Training & Motivating Officer – Optical Retail | V.A. Mayekar Opticians

Location: Mumbai and Thane.

Experience: 4+ Years in a related field.

Salary: Best In The Industry

Company Overview:

V.A. Mayekar Opticians

65+ years of excellence

Our Strengths:

• Expansive Retail Presence:

  With

  30+ thriving stores across key locations in Mumbai and Thane

  , we bring

  premium eyewear solutions

  closer to every neighborhood, offering a wide selection of

  designer frames, lenses, and contact lenses

  .

• Legacy of Trust:

  Serving

  thousands of satisfied customers

  across generations, we've earned a reputation for

  quality products

  and

  exceptional service

  in eye care.

• Expansive Retail Presence:

  Operating

  multiple stores across key locations in Mumbai and Thane

  , we cater to a diverse customer base, offering a

  wide range of premium eyewear and lens solutions

  .

• Global Brand Partnerships:

  Collaborating with the

  world’s leading optical brands

  . We ensure our customers receive

  cutting-edge lens technologies

  and

  designer eyewear collections

  .

• Innovation-Driven Approach:

  We are equipped with

  advanced diagnostic tools and dispensing technologies

  , empowering our team to recommend

  precise and tailored vision solutions

  .

• Commitment to Learning:

  We invest in

  regular training sessions, workshops, lab visits, and certifications

  with our brand partners, ensuring our team remains

  at the forefront of industry trends and technologies

  .

• Customer-Centric Philosophy:

  Our focus is on

  creating memorable customer experiences

  , from

  personalized eyewear consultations

  to

  after-sales care

  that ensures satisfaction long after purchase.

• Embracing Technology:

  With

  state-of-the-art optical machines and diagnostic systems

  , we enable our staff to

  dispense with precision

  , ensuring customers receive

  only the best-fit solutions

  .

Position Overview:

V.A. Mayekar Opticians

Key Responsibilities

1. Design & Deliver Training Programs

• Develop comprehensive onboarding and ongoing training curricula for sales associates, optometrists, and backend staff.
• 
  

• Craft interactive workshops on product knowledge (lenses, frames, coatings, etc), customer‑centric selling, and in‑store processes.

1. Training the Back Office Team

• Conduct regular training sessions for the back office team, focusing on key sales processes, product knowledge, and customer support functions. Ensure the team understands how their roles contribute directly to sales performance and customer satisfaction.

1. Training Retail & Partner Retail Channels

Design and implement comprehensive training programs for all retail staff and external partner channels. Ensure uniformity in product knowledge, sales techniques, and customer interaction standards across all retail touchpoints.

1. Motivation & Engagement

• Implement daily/weekly “boost huddles” and recognition rituals that reinforce positive behaviors and achievements.

• Launch internal campaigns (e.g., leaderboards, peer‑nominated awards) to foster friendly competition and team pride.

1. Performance Management

• Define clear KPIs (sales conversion, average transaction value, customer satisfaction scores) and establish dashboards for real‑time tracking.

• Conduct regular 1:1 coaching sessions to discuss metrics, set personal goals, and create development action plans.

1. Content & Resource Development

• Produce easy‑to‑use training aids: quick‑reference cheat sheets, micro‑learning videos, mock role‑play scenarios, and e‑learning modules.

• Maintain and update the SOP manual to reflect best practices, new product launches, and promotional campaigns.

1. Talent Gap Analysis

• Crry out skills assessments and mystery‑shop audits to identify areas for improvement in selling techniques, product knowledge, and service delivery.

• Partner with store managers to build individualized upskilling plans for high‑potential and underperforming team members.

1. Culture & Values Ambassador

• Serve as the guardian of V.A. Mayekar Opticians’ core values—integrity, empathy, and excellence—and weave them into every training touchpoint.

• Facilitate quarterly “culture forums” where teams share success stories, brainstorm process improvements, and co-create solutions.

1. Crss‑Functional Collaboration

• Work closely with marketing to align store‑level promotions and messaging; train staff on how to upsell seasonal collections and sunglasses offers.

• Liaise with operations to streamline backend workflows (order‑fulfillment, billing, vendor management) through staff training.

1. Feedback & Continuous Improvement

• Deploy pulse surveys and feedback loops after each session to gauge training effectiveness; iterate content based on frontline inputs.

• Analyze training ROI by correlating skill gains against sales uplift, customer retention, and error‑reduction metrics.

1. Leadership Development

• Identify emerging leaders and craft a “future managers” track that includes shadowing, project‑based assignments, and mentorship circles.

• Coach store managers on people‑management best practices: giving constructive feedback, running appraisals, and conflict resolution.

1. Documentation & Reporting

• Prepare monthly reports for directors, promoters, regional heads, shareholders, and summarize training activities, engagement indices, and business impact.

• Ensure all training records, certification statuses, and compliance documents are up to date in the LMS or central repository.

Why Join Us?

V.A. Mayekar Opticians

• Regular Training & Development:

  Stay ahead with

  exclusive training sessions from leading eyewear brands

  . Enhance your knowledge of lenses, frames, and optical innovations.

• Lab Visits & Exposure:

  Get firsthand insights with visits to

  partner optical labs

  and understand the latest lens technologies and production processes.

• Access to Advanced Technology:

  Work with

  cutting-edge optical machines and diagnostic tools

  that help you recommend the

  best possible products

  for every customer’s needs, making your dispensing accurate and efficient.

• Premium Product Portfolio:

  Engage with a curated selection of

  high-end eyewear brands

  and

  latest lens technologies

  , providing customers with top-tier solutions.

• Supportive Work Environment:

  Be part of a collaborative team culture that encourages growth, innovation, and customer-centric service.

skills, tools,

Contact Detail:

• Hiring Manager: +91-7900040418

• DM us or Comment Below.