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Posist Technologies
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Channel Operations Manager

Channel Operations Manager

Posist Technologies

0 - 5 years

0 Lacs

delhi delhi

Posted:1 week ago| Platform: Indeed logo

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Skills Required

technology analytics crm drive strategy onboarding enablement management documentation compliance reconciliation processing schedule report pipeline forecast training certification portal content support communication finance salesforce excel pivot data collaboration saas procurement

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

Date Opened

11/12/2025

Job Type

Full time

Industry

Technology

City

Delhi

State/Province

Delhi

Country

India

Zip/Postal Code

110015

About Us

Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform.

Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice.

Restroworks is on a mission to make global restaurants prosperous.

For more information, visit www.restroworks.com

Channel Operations Manager

Location: Delhi

Experience: 2-5 Years

Employment Type: [Full-time - add this]

About the Role

We're seeking a detail-oriented Channel Operations Manager to drive excellence across our partner ecosystem. You'll be the operational backbone of our channel strategy, ensuring seamless execution from partner onboarding through revenue realisation. This role is ideal for someone who thrives at the intersection of operations, sales enablement, and partner success.

Key Responsibilities

Channel Management & Governance

Manage end-to-end operations across partner, reseller, and ISV channels
Own partner onboarding workflows including documentation, KYC compliance, and contract lifecycle management
Oversee partner contracting and agreement processes ensuring legal and commercial alignment
Coordinate financial reconciliation, payout processing, and commission tracking
Schedule and facilitate quarterly business reviews (QBRs) with strategic partners

Sales & Performance Operations

Track and report on monthly/quarterly channel pipeline, bookings, and revenue metrics
Monitor partner activity including deal submissions, deal registrations, and opportunity progression
Drive channel forecast accuracy through regular pipeline reviews and funnel discipline
Build and maintain dashboards for channel performance visibility
Identify trends and provide actionable insights to channel leadership

Enablement & Partner Support

Coordinate partner training programs, certification schedules, and GTM readiness initiatives
Maintain and optimize the partner portal, content repository, and sales enablement materials
Serve as first-line support for partner operational queries and escalations
Create and document standard operating procedures (SOPs) for channel processes
Facilitate communication between partners and internal teams (sales, finance, product)

Requirements

Qualifications

Required:

2-5 years of experience in channel operations, sales operations, revenue operations, or partnership operations
Hands-on expertise with CRM platforms (Salesforce, Zoho, or HubSpot)
Advanced proficiency in Excel/Google Sheets including pivot tables, VLOOKUP, and data analysis
Strong understanding of channel sales models, partner economics, and commission structures
Excellent stakeholder management and cross-functional collaboration skills
Exceptional attention to detail with a process-driven mindset
Strong written and verbal communication skills

Preferred:

Experience in SaaS, cloud, or technology partner ecosystems
Familiarity with partner relationship management (PRM) tools
Knowledge of contract management and procurement processs
Understanding of channel incentive programs and SPIFFs

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Channel Operations Manager