Channel Governance Manager

Location – Hyderabad #LI Hybrid

About the Role:

Accountable to optimize roadmap prioritization based on operational data, including level of effort/impact, value story design & analysis, use case / user story articulation, requirements gathering, JIRA documentation, process documentation, testing administration, navigate governance requirements, and maintaining the repository of project / gate administration.

Key Responsibilities:

• Synthesize internal operational performance, compliance, user experience data to identify vulnerabilities and inefficiencies that lead to process improvement.
• Ensure definition of done, user acceptance criteria, and articulation of value ore clear in JIRA
• Report out on project KPIs / OKRs, ensuring optimal adoption and awareness during Channel Enablement & Optimization ceremonies/meetings
• Manage logistics for end user testing of new processes and capabilities, ensuring endorsed methodology is aligned early and applied throughout process
• Maintain detailed documentation including data dictionary, reports, analyses, to prove hypotheses and publish results over time.
• Prepare reports and align multiple data sources to uncover obvious and non-obvious opportunities for process improvement.
• Utilize organizational resources, including internal databases, DAM, external data sources, and industry trends to generate insights fit for our governance, automation, and optimization purposes.
• Visualize data in multiple formats using internal tools, including PowerBI.
• Enable operational data democratization and accountability by delivering appropriate controls, access management, and dashboard publishing
• Partners with PEC, CA&PE Strategy, CAST, and MODE to present balanced recommendations

Essential Requirements:

• 4-year degree (BA/BS)
• 4+ years' experience working with technology partners to articulate requirements to build and connect to APIs.
• Experience working with, troubleshooting, and optimizing large data sets and large language models.
• Experience using Microsoft tools, including Power Automate to build and deploy dashboards and workflows
• Expert level data analyst with hands-on experience using PowerBI, Excel, and Python to generate reports
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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