Center Head

Center Manager

Location: Mumbai, Maharashtra – Navi Mumbai, Kamothe, Koparkhairane, Panvel
Department: Operations
Reports To: Cluster Head

Job Summary:

The Center Manager oversees the administration, admissions, academics, staff management, and overall operations of the preschool center. This role requires strong leadership, sales acumen, and people management skills to ensure smooth operations, high-quality education, and consistent admission growth.

Key Responsibilities:

1. Admissions & Business Development

• Drive student admissions through proactive engagement and parent counseling.
• Ensure high conversion rates from inquiries to enrollments.
• Maintain admission data in CRM and track inquiries.
• Conduct school tours and orientation sessions for prospective parents.
• Collaborate with the field sales team for lead generation and follow-ups.

2. Academic Implementation & Student Experience

• Oversee curriculum implementation to ensure experiential learning.
• Monitor teacher performance and lesson execution.
• Ensure structured classroom activities and interactive learning.
• Coordinate with the academic team for teacher training and curriculum delivery.

3. Parent Relationship Management

• Build and maintain strong relationships with parents.
• Address and resolve parent concerns regarding academics and operations.
• Ensure timely updates and notifications through ERP.
• Organize Parent-Teacher Meetings and feedback sessions.

4. Staff Leadership & Management

• Supervise and manage teaching and non-teaching staff.
• Conduct staff meetings, performance reviews, and training sessions.
• Manage attendance, leave approvals, and task allocation.

5. Center Operations & Compliance

• Oversee daily center operations ensuring safety and hygiene standards.
• Ensure all compliance measures for health and safety are followed.
• Coordinate with vendors for supplies, transport, and maintenance.
• Conduct regular fire drills and safety audits.

6. Fee Collection & Financial Management

• Ensure 100% fee collection as per targets.
• Follow up with parents on pending fees.
• Maintain accurate records of revenue and expenses.

7. Event Planning & Execution

• Plan and execute school events and celebrations.
• Drive high parent participation and coordinate with marketing for promotions.

8. Incident Management & Conflict Resolution

• Document and address student-related incidents as per policy.
• Handle parent complaints professionally.
• Resolve internal conflicts effectively.

Key Skills & Competencies

Technical & Administrative:

• Experience in preschool management or early childhood education.
• Proficiency in CRM and ERP systems.
• Knowledge of financial management and marketing execution.

People Management & Leadership:

• Strong leadership and mentoring skills.
• Excellent relationship-building and team management.

Communication & Customer Service:

• Excellent English and regional language communication skills.
• Strong counseling and conflict resolution abilities.

Qualifications & Experience

• Education: Graduate in Education, Business Administration, or Early Childhood Education.
• Preferred: Certifications in Preschool Management or ECCEd.
• Experience: Minimum 3–5 years in preschool/kindergarten management, preferably as a Center Head or Admissions Counselor.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person