Category Manager

Category Manager – Hybrid Program

Department: Operations

Location: Head Office Kozhikode

Reporting To: COO/ CEO

Employment Type: Full-Time

Role Overview:

The Category Manager for Xylem’s Hybrid Program will be responsible for overseeing and managing the operational and academic efficiency of allocated Hybrid centres. This role demands close coordination with Centre Heads and Academic Heads to ensure the delivery of high-quality educational services, while aligning with the overall strategic goals of the organization.

Key Responsibilities:

• Category Ownership: Manage the assigned category (Hybrid Centres), covering academics, operations, financials, and student experience.
• Centre Coordination: Regularly collaborate with Centre Heads and Academic Heads to ensure consistent execution of academic and operational policies.
• Strategic Planning: Formulate and implement category-level strategies that align with organizational growth goals.
• Revenue Generation: Identify opportunities to improve enrolments, increase average revenue per student, and introduce additional revenue streams.
• P&L Management: Own and manage the Profit & Loss for the assigned centres by closely tracking expenses, revenue targets, and margins.
• Revenue Optimization: Monitor financial performance metrics and take proactive steps to enhance profitability and reduce operational inefficiencies.
• Performance Monitoring: Evaluate the performance of centres using data-driven insights and support teams in closing performance gaps.
• Training & Development: Facilitate continuous learning and upskilling of Centre Heads and staff to support business goals.
• Reporting & Analytics: Prepare weekly/monthly dashboards and reports, presenting business updates to senior management.
• Market Intelligence: Stay updated on competitor offerings and market trends to improve positioning and offerings of the Hybrid Program.
• Collaboration: Work closely with Sales, Marketing, Academic, and Product teams for smooth cross-functional execution.
• Student Retention Initiatives:
• Develop and implement retention strategies to improve student engagement and reduce dropouts.
• Regularly track student satisfaction and feedback.
• Coordinate academic support interventions and counselling with academic teams.
• Ensure proactive follow-ups on at-risk students and timely resolution of academic/service concerns.

Qualifications & Requirements:

Education:

• Bachelor’s or Master’s degree in Education, Business Administration, or a related field.

Experience:

• 5 to 10 years of experience in educational operations, academic coordination, or centre management roles.

Key Skills:

• Strong organizational and multitasking abilities
• Effective communication and leadership skills
• Analytical thinking with attention to detail
• Flexibility and adaptability in dynamic work environments
• Stakeholder management and conflict resolution

Interested Candidates Send your CV: jijin@xylemlearning.com