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3.0 - 8.0 years

20 - 25 Lacs

Bengaluru

Work from Office

The Apple Services Engineering team (ASE) is one of the most exciting examples of Apple s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it at an extensive scale, meeting our high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.Thanks to Apple s unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple s privacy policy, one of our core values. Although services are a bigger part of Apple s business than ever before, these teams remain small, and multi-functional, offering greater exposure to the array of opportunities here. Description As a Service Reliability Engineer, you will be responsible for providing the platform for mission critical cloud systems to maintain constant uptime, scale seamlessly, and allow for new applications and services to flourish. The successful candidate will be highly self-motivated with a passion for excellence, quality and detail. The SRE will not only support operations but also work closely with the developers and architects within the team to aid in the design and assist with the implementation to improve stability, security and scalability.AS AN SRE AT APPLE DATA PLATFORM YOU WILL:Operate, monitor, and triage all aspects of our production and non-production environments.Automate deployment and orchestration of services into the cloud environment as well as other routine processes.Work on multiple cloud environment like AWS and GCP.Actively participate in capacity planning, scale testing, and disaster recovery exercises.Interact with and support partner teams, including engineering, QA, and program management.Cultivate and maintain relationships with internal and external third-party vendors.Designing and implementing RESTful/RPC API and services using Golang OR Python. Bachelors Degree in Computer Science, an engineering-related field, or equivalent related experience. 3+ years in a Service Reliability Engineering, DevOps, or Infrastructure focused role Proficient in Python and Golang Experience working with Kubernetes, Spark, Flink and AWS Preferred Qualifications Experience working on multiple cloud environment like AWS and GCP. Experience designing and implementing RESTful/RPC API and services.

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5.0 - 10.0 years

25 - 30 Lacs

Pune

Work from Office

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Lead & participate in Trellix & Broadcom DLP infrastructure upgrades, configuration, support and maintenance. Participate in Daily, weekly and bi-weekly Agile stand-ups and ceremonies. Participate in long term planning and roadmap development for products managed by the team. Develop deployment plans and manages the upgrade of all Trellix & Broadcom DLP endpoint agents. Acts as a Subject Matter Expert for Trellix & Broadcom DLP related technical escalations internally and with Vendor. Ensures that Trellix / Broadcom DLP infrastructure meets the service availability metrics by monitoring Trellix / Broadcom DLP client healthiness, performance tuning and capacity planning & troubleshooting complex issues. Support Operations teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution. Develop new DLP policies, reports, dashboards or fine-tune already existing Requirements Extensive IT background with ideally 5 years of strong Broadcom and Trellix knowledge with proven experience in supporting agents on Windows and MAC OS endpoint infrastructure in large enterprise environment. Experience in troubleshooting Trellix & Broadcom DLP products. Demonstrated experience in managing Trellix ePO Excellent knowledge of Windows server and desktop OS (Windows 10 & 11). Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies. Knowledge of Service management techniques including incident, problem, change, release management Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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8.0 - 10.0 years

10 - 12 Lacs

Hyderabad

Work from Office

. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Carelon Global Solutions India Seeking a Lead EBA. Managing the day-to-day operations. Capacity planning and assess capacity shortages and requirement for overtime. Ensures individuals and the team meet their performance objectives. Act as a liaison with the client for any process updates, additional scope, training. JOB RESPONSIBILITY Responsible for managing the team of ~ 18 to 25 resources. Responsible for meeting daily, weekly, monthly internal metrics (AHT, Utilization, Internal & External Quality, TAT, Productivity). Responsible for ensuring SOPs and training materials are up to date. Review capacity requirements on an ongoing basis and initiate hiring, redeployment requests as required. Additional focus required for Open Enrollment capacity planning. Strong operational management skills. Conduct timely performance appraisal for associates. Excellent knowledge on Excel & PowerPoint. Succession planning in placed for all critical resources. Assists in Function level reporting. Inter-team collaboration with other leaders providing assistance and seeking support wherever required. Active participation on Process improvements & Project Management. Flexible to work in US shifts. Timely management of bottom quartiles performers Partner connect. People Engagement QUALIFICATION Graduation/ Post graduation. EXPERIENCE Minimum 8-10 years Experience in US Health Care. Experience in Benefit configuration, testing & Auto adjudication & Claims Testing is an added advantage. Minimum experience. Minimum 8-10 years Experience in US Health Care Preferred experience. Preferred with basic US Healthcare knowledge. Highlight Basic Minimum Experience. This section focuses on attributes (not tasks or actions) a candidate must possess at the time of hire to enter the position. If a particular experience is a nice-to-have but not required, make it clear in this section. Includes the following sub-headings: SKILLS AND COMPETENCIES Strong communication skills, Ability to perform individually in a competitive environment, Superior ability to manage customer relationships. Responsible for meeting daily, weekly, monthly internal metrics (AHT, Utilization, Internal & External Quality, TAT, Productivity, Capacity planning) Excellent knowledge on Excel & PowerPoint Inclusive mindset and collaborating with diverse stakeholders. THE CARELON PROMISE Aligning with our brand belief of limitless minds are our biggest asset , we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Disclaimer: Offered designation titles differ* Job Type: Full time

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6.0 - 15.0 years

20 - 25 Lacs

Pune

Work from Office

Senior BizOps Engineer The Data Warehouse BizOps team is looking for a Site Reliability Engineer who can help us solve problems and enhance our capabilities by supporting applications, services, and platforms. This position is to support solutions build for Europe on-soil Data Localization (Nationalism) initiatives which in turn caters the countries regulatory requirements over the Data storage and Access. Tech Skills: Unix, Shell Scripting, SQL, Python, Apache Nifi, Splunk, Dynatrace, Jenkins, GIT, XLR etc. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities: Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless post-mortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired. Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. Apply if you think you have below skills? Are you a born problem solver who loves to figure out how something works? Do you take challenge to enhance monitoring capabilities? Do you have a low tolerance for manual work and look to automate everything you can? Are you a CI/CD geek who loves all things automation?

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8.0 - 10.0 years

17 - 18 Lacs

Pune

Work from Office

BizOps Engineer II Overview The Dispute Resolution BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus. Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

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5.0 - 7.0 years

50 - 100 Lacs

Bengaluru

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. Roles and Responsibility Position Title: PostgresDBA Reporting to: Department / Function: Infrastructure Business Unit: Date of Profile: Profile Approved by: Position Summary - Purpose and Objectives of the Role We are seeking an experienced PostgreSQL DBA to join our team with 5-7 years of experience. The ideal candidate will be responsible for the maintenance and performance tuning of PostgreSQL databases in high-availability environments. You will work closely with development, DevOps, and infrastructure teams to ensure data integrity, security, and scalability. Main Focus and Key Areas of Responsibilities Administer, maintain, tune, and troubleshoot PostgreSQL databases across development, testing, and production environments. Plan and implement database backup and recovery strategies. Monitor database performance, implement changes, and apply new patches and versions when required. Design and implement high-availability and disaster recovery strategies (e.g., replication, clustering, failover). Ensure database security and compliance with internal and external standards. Automate routine tasks using scripting (e.g., Bash, Python, Ansible). Work closely with software developers to optimize SQL queries and database schema design. Perform data migrations, upgrades, and capacity planning. Support CI/CD processes related to database deployments. Candidate Profile Knowledge / Experience Divisional or BU Experience The ideal candidate should have worked closely with cross-functional teams in technology-driven environments and supported database needs across multiple business functions. Experience / Track Record Education and Experience: Educational Qualifications: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related technical field is required. Master s degree or relevant Postgraduate qualification is a plus. Industry certifications (preferred but not mandatory): PostgreSQL Certified Professional Linux Administration Certifications (e.g., RHCE) Cloud Cloud certifications (i.e Azure,AWS) Technical Expertise: Expert-level experience in PostgreSQL administration, configuration, tuning, and troubleshooting. In-depth knowledge of PostgreSQL internals, query planner, execution strategies, and indexing techniques. Strong experience in replication methods (streaming replication, logical replication) and clustering/failover solutions. Familiarity with tools like pgAdmin, psql, pgBackRest, , and Patroni, Appdynamics Backup and recovery planning, implementation, and testing in business-critical environments. Experience in PostgreSQL version upgrades, migrations, and capacity planning Industries Experience One or more of the following: Medical device FMCG Retail Geographical Experience Exposure to global infrastructure teams environments, particularly in high-availability, multi-region database architectures. Management Experience Qualifications Education / Qualification / Certification Computer Science degree Language Proficiency in English and local language. Multilingual will be advantage. Pre-requisites and Next Career Steps Psychometrics/ Behavioral Traits Demonstrates high energy Strong ability to influence, drive change amongst ambiguity Goal driven and result-oriented Clear and fact-based decision making Diverse and able to work well in teams and across functions Communication & Influencing: Must clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. Must have excellent written and verbal communication skills. Teamwork: An individual who can work effectively in a collaborative environment and foster teamwork across all levels of the organization.

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5.0 - 10.0 years

7 - 10 Lacs

Pune

Work from Office

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The vision of our Business Technology Organization is to be the trusted partner that fuels Workdays business technology innovations and products to enable company growth at scale. Our team cultivates relationships with built on collaboration and trust to support a rapidly growing business. We strive to improve efficiency and operational effectiveness through technology, innovation and inspiration. About the Role Data Ingestion & Indexing: Building Data Pipelines: Developing and maintaining ETL/ELT (Extract, Transform, Load) pipelines to ingest data from various sources into the search index. Data Transformation: Implementing logic to clean, normalize, enrich, and transform raw data into a format suitable for efficient indexing and searching. Indexing Strategy: Defining and optimizing the indexing process, including schema design, field mappings, tokenization, stemming, and other text analysis techniques to ensure relevant and accurate retrieval. Query Processing & Relevance: Query Understanding: Developing and enhancing mechanisms to interpret user queries effectively, including spell correction, autocomplete, synonym expansion, query intent recognition, and natural language understanding (NLU). Personalization: Implementing features to personalize search results based on individual user history, preferences, and context. Experimentation (A/B Testing): Designing and conducting A/B tests to evaluate the impact of changes to ranking algorithms, query understanding, or other search features on user engagement and key metrics. Monitoring, Maintenance & Troubleshooting: System Monitoring: Setting up and managing monitoring, alerting, and logging for the search platform to ensure its health, performance, and stability. Troubleshooting: Diagnosing and resolving complex issues related to search performance, data consistency, indexing failures, and query errors. Maintenance: Performing regular maintenance tasks, including index re-building, software upgrades, and capacity planning. On-Call Support: Participating in on-call rotations to respond to critical production issues. Collaboration & Iteration: Cross-functional Collaboration: Working closely with product managers to understand user needs and translate them into technical requirements. Collaborating with data scientists on advanced ranking models and AI/ML integration, and with front-end developers on user experience. Feedback Integration: Continuously gathering feedback from users and stakeholders to identify areas for improvement and guide future development. Stay Updated: Keeping abreast of the latest advancements in information retrieval, machine learning, and search technologies to bring innovative solutions to the platform. About You Basic Qualifications: 5+ years in Enterprise Software Application Development Bachelor s or equivalent experience in Computer Science, Information Technology, or related field Programming Skills: S trong proficiency in at least one modern programming language commonly used for backend and data processing (e.g., Python, Java, Go, or C++) Data Structures & Algorithms: Solid understanding of fundamental data structures (e.g., arrays, lists, hash tables, trees) and algorithms (e.g., sorting, searching). This is crucial for efficient data handling. Systems Thinking: Basic understanding of how software systems interact, including APIs, databases, and distributed concepts Version Control: Experience with Git and standard version control practices Problem-Solving: Strong analytical and problem-solving skills, with the ability to debug and fix code Eagerness to Learn: A genuine interest in information retrieval, search technologies, and continuous learning Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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4.0 - 7.0 years

6 - 10 Lacs

Telangana

Work from Office

DBA with a strong focus on PostgreSQL SQL Fundamentals (DDL) Data types Tables and Indexing Stored Procedures Functions Views Locking Blocking Deadlocking TSQL Queries (DML) SELECT INSERT UPDATE DELETE JOINS UNION HA/DR Clustering Backup and restore Install & Configuration Install SQL Server Configure instances to best practice SQL Patching Maintenance and Capacity Planning Index and statistics maintenance Integrity checks Analyse resource use to determine future requirements Monitoring Monitor Server and Instance resources React to alerts from monitoring tools Proactively review SQL Server health SQL Profiler Extended Events PerfMon Counters Performance Tuning and Optimisation Query tuning Query execution plans analysis Security Administer logins, roles, users and permissions Troubleshoot login problems Data Extract and Import Troubleshoot production issues with existing deployed packages If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

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7.0 - 11.0 years

4 - 8 Lacs

Bengaluru

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Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamCollaboration and interpersonal skillsAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

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Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software Experience in IEX and Alvaria WFM tool is required, preferably Alvaria Team handling experience shall be an added advantage Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously Strong problem-solving skills and adaptability to changing priorities - Education: Any Graduate - Salary: upto 9LPA Interested: Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

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4.0 - 6.0 years

8 - 10 Lacs

Hyderabad

Work from Office

Workforce analyst JD : Bachelors degree in Business, Statistics, Operations Management, or a related field. Proven experience (3–6 years) in workforce planning or WFM roles (preferably in BPO, ITES, or Customer Support environments). Proficient in Excel , Google Sheets , and workforce management tools (e.g., NICE, Aspect, Verint, Kronos). Strong analytical and problem-solving skills . Ability to interpret data and present insights to both technical and non-technical stakeholders. Good understanding of forecasting models, scheduling strategies , and capacity planning . Familiarity with Power BI / Tableau / SQL is a plus.

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11.0 - 16.0 years

35 - 40 Lacs

Bengaluru

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Qradar. Design, implementation, SIEM administration and setting up SOC support from global security operation center Operation Support Installation, configuration & management using SIEM product/tool. Dashboard reports, Use cases creation, parser development. Complete Life-cycle management with event source system administrators/owners. Including coordination and planning for system upgrades, new systems, as well as maintaining current operational event flows. Provide optimization of connector interfaces, aggregation, and data normalization. Experience on Writing and debugging correlation rules, reports, filters, dashboards & queries. Alert simulation for detecting new threats and vulnerabilities. Capacity planning, change management and process enhancement. Apply Configuration Management disciplines to maintain hardware/software revisions, SIEM Content (default and custom), security patches/hardening, and documentation

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2.0 - 6.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

ey Responsibilities: Administer, configure, and support Solace PubSub+ brokers in production and non-production environments. Manage messaging infrastructure including queues, topics, VPNs, bridges, and clients . Implement high availability (HA) and disaster recovery (DR) solutions for Solace environments. Monitor system performance, availability, and security using tools like Solace CLI, PubSub+ Manager, and monitoring solutions (Prometheus, Grafana, etc.). Work with development teams to onboard applications, troubleshoot issues, and optimize message flows. Manage Solace upgrades, patching, and capacity planning. Maintain system documentation, operational runbooks, and standard operating procedures. Ensure adherence to security policies, compliance standards, and best practices. Key Skills Required: Hands-on experience with Solace PubSub+ (software and/or appliance) Strong knowledge of Solace CLI, REST APIs, and PubSub+ Manager Familiarity with concepts like topic routing, guaranteed messaging, persistent queues, and message replay

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15.0 - 19.0 years

0 Lacs

karnataka

On-site

You will be working as a Subject Matter Expert/Architect with over 15 years of experience. Your responsibilities will include understanding client requirements, preparing technical artifacts, collaborating with team members on integration, engaging with vendors and customers, and interacting with various cross-functional groups to enhance functionality and support existing customers. You will be advising on decisions related to design factors, preparing technical roadmaps, and participating in governance discussions. Your role will also involve managing engineering tasks, working on Cloud, Virtualization, Distributed Systems, and Enterprise Application Development. Experience in Site Reliability Engineering (SRE), DevOps, or Operations role would be beneficial. A systematic problem-solving approach along with a strong sense of ownership and drive is essential for this role. You should have experience in operating, troubleshooting, and scaling online services. Domain-level understanding of Public/Private Cloud Infrastructure, Networking, SAN, NAS storage technologies, and configuration operation of VMware Products like vSphere, vSAN, NSX is required. Your skills and experience should include deployment, configuration, and operation of VMware Cloud Foundation (VCF), VxRail, and other Hyper-Converged Appliances, automation tools like Jenkins, GitLab CI, and a strong background in distributed systems and cloud applications. You will be responsible for handling seamless upgrades of infrastructure and services through automation, identifying performance metrics, logs, and alerts, working on change requests and new installations, resolving major incidents, and technical escalations within agreed SLAs and quality. In terms of problem management, you will perform root cause analysis for problems and major incidents, provide workarounds for business continuity, and prepare RCA reports. Change management tasks will include preparing implementation plans, rollback plans, test plans, risk and impact analysis for critical changes, and reviewing change plans and documentation. You will also drive end-to-end change management, work on proactive and reactive problem management, provide RCA, ensure timely issue resolution to meet SLAs, and follow up with vendors for hardware and software issues. Your responsibilities will involve installing hardware and software, maintaining service levels, performance tuning, firmware upgrades, capacity planning, performance monitoring, providing improvement recommendations, and overseeing implementation. You will work on various layers including Compute (ESXi), Storage (vSAN, SAN), and Network (NSX-T) to ensure efficient infrastructure operations.,

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3.0 - 5.0 years

20 - 25 Lacs

Hyderabad

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Application Development Senior Analyst - Performance Engineering Position Summary: The performance engineering team provides enterprise-wide performance evaluation and tuning recommendations to measure non-functional requirements for applications and infrastructure components. The performance engineer must have knowledge of performance testing tools such as Neoload, Loadrunner or Jmeter and Monitoring tools like Dynatrace, AppDynamics, Splunk. The performance engineer should have extensive experience measuring application response times, error rates, throughput, and resiliency behaviors. Also, the performance engineer should understand Middleware technologies, especially Java application server technologies. In addition, the engineer should have direct experience partnering with product vendors, applications teams, and support teams to resolve issues and achieve organizational goals. Job Description & Responsibilities: Work with developers to define non-functional requirements Work with data team to ensure the volume and integrity of the data will meet testing requirements Create and modify performance test scripts Test, measure, interpret application non-functional requirements Monitor the application and infrastructure during test Interpret infrastructure key performance indicators Diagnose application errors and slow performance Utilize DevOps tooling to automate testing Develop reports summarizing the results of testing Participate on calls or chat during load testing and go / no-go recommendations Engage various infrastructure and application teams to receive sign-off Lead Proof of Concepts (POCs) including working with application teams, consultant firms, and product vendors Provide knowledge transfer to team members Partner with application development and production support leaders Engage in capacity planning discussions, forecasts, solutions Qualifications Competencies / Skills: Customer Focus - is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; and establishes and maintains effective relationships with customers and gains their trust and respect Interpersonal Savvy - relates well to all kinds of people up, down and sideways, inside and outside the organization Learning and Applying Quickly - learns quickly when facing new problems; a relentless and versatile learner; and quickly grasps the essence and the underlying structure of anything Organizational Agility - knowledge about how the organization works; knows how to get things done both through formal channels and the informal network; and understand the culture of the organization Perspective - can discuss multiple aspects and impacts of issues and project them into the future; can think globally; and looks toward the broadest possible view of an issue/challenge Priority Setting - quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; and create focus / eliminates roadblocks Problem Solving - looks beyond the obvious and doesn t stop at the first answers; is excellent at honest analysis; and uses rigorous logic and methods to solve difficult problems with effective solutions Education: Bachelor s Degree or higher preferred or equivalent work experience. Experience Required: 3 - 5 years of experience working in an environment supporting enterprise applications Experience Desired: Experience with product vendor relationships Strong written and verbal communication skills Strong interpersonal and relationship skills Strong analytical and problem solving skills Demonstrated Teamwork behaviors Experience utilizing DevOps tools. Experience managing large and complex end to end performance tests About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

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4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

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About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount with sites/Partners by running different scheduling scenarios Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR % Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities Ensure resource allocation aligns with project goals and organizational capacity Lead and motivate team members to achieve scheduling objectives efficiently Establish quality control measures to ensure accuracy and consistency in scheduling outcomes Drive continuous improvement initiatives to enhance scheduling processes and team performance Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency Leverage machine learning and data analytics to enhance workforce scheduling models Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling Benchmark against industry leaders to adopt best practices in scheduling innovation Monitoring mailbox and managing the workload Will be actively involved in updating the real time exceptions and schedule changes through email request Qualifications Educational Qualification: Bachelors degree Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software Experience in IEX and Alvaria WFM tool is required, preferably Alvaria Team handling experience shall be an added advantage Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously Strong problem-solving skills and adaptability to changing priorities Pay range and compensation package UPTO 9LPA Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 ```

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5.0 - 10.0 years

7 - 12 Lacs

Coimbatore

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Name of the position: SQL Database Administrator Location: Coimbatore No. of resources needed : 03 Mode: Fulltime Years of experience: 5+ Years Shift : Rotational shift OVERVIEW : We are seeking a highly skilled and dedicated DBA to join our IT team. The DBA will be responsible for the design, implementation, maintenance, and optimization of the database infrastructure, ensuring high availability, performance, and security of database systems. RESPONSIBILITIES : Design, implement, and maintain database infrastructure, including servers, storage, and networking. Plan and execute database server upgrades and patches. Manage database storage, including capacity planning and allocation. Design, implement, and maintain database infrastructure, including servers, storage, and networking. Plan and execute database server upgrades and patches. Manage database storage, including capacity planning and allocation. Implement and maintain database security policies and procedures. Monitor database security logs and alerts. Develop and maintain database backup and recovery procedures. Ensure regular backups are performed and stored securely. QUALIFICATIONS: Bachelor s degree in computer science, Information Technology, or a related field. Strong understanding of database technologies (e.g., Oracle, SQL Server, MySQL, PostgreSQL). Experience with database server operating systems (e.g., Linux, Windows). Knowledge of database storage technologies (e.g., SAN, NAS). Experience with database performance tuning and optimization. Strong understanding of database security principles and practices. Experience with database backup and recovery procedures. Excellent problem-solving and communication skills.

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6.0 - 10.0 years

8 - 12 Lacs

Mumbai, Gurugram, Chennai

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Your role We are seeking a skilled and experienced IAM Engineer to join our team. The ideal candidate will be responsible for implementing, operating, and maintaining enterpriseEntra ID (Azure Active Directory),Intune, and related core technologies. This role involves designing and supporting enterprise infrastructure solutions and collaborating with the Security team to ensure robust protection of systems and data. Implement, operate, and maintainEntra ID,Intune, and associated technologies. Design and support enterprise infrastructure solutions. Act as aSubject Matter Expert (SME)for identity and access management, including Federation Access management Authentication Access control Service provisioning Collaborate with the Security team to implement and manage security measures. Troubleshoot and resolveEntra ID (Azure AD)related issues and incidents. Understand system dependencies and their impact on business operations. Perform capacity planning and infrastructure analysis. Analyze complex cross-functional and cross-platform issues. Your profile Expertise in Entra ID (Azure Active Directory)andMicrosoft Intune, including configuration, management, and troubleshooting. Proven experience withAzure Single Sign-On (SSO),Conditional Access,RBAC, andMicrosoft Security Stack. Strong hands-on knowledge ofActive Directory,GPO,DNS,DHCP,AAD Connect,ADCS, andAzure App Proxy. Proficient inPowerShellandAzure CLIfor automation, reporting, and infrastructure management. Familiarity withMicrosoft 365,cloud technologies, and implementingMulti-Factor Authentication (MFA)using Entra MFA. What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges. Location - Gurugram,Chennai,Mumbai,Pune,Hyderabad,Bengaluru

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4.0 - 8.0 years

3 - 7 Lacs

Bengaluru

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Diagnose and Resolve IncidentsIdentify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. Backup of SAN Switch ConfigurationPerform regular backups of SAN switch configurations to ensure data integrity and availability. User / Role Security AdministrationManage user accounts, roles, and permissions to ensure secure access to storage systems. Storage Capacity ReportingMonitor and report on storage capacity to ensure optimal utilization and planning. Change ImplementationImplement changes to storage and backup configurations and settings as required. Incident & Problem ResolutionRespond to and resolve storage and backup-related incidents and recurring problems. Configuration AdministrationAdminister and manage storage and backup configurations to ensure system reliability and performance. MonitoringContinuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. Incident ManagementRespond to and resolve storage and backup-related incidents and outages. MaintenancePerform regular maintenance tasks such as backups, patching, and upgrades. Change ManagementImplement changes to storage and backup configurations and settings as required. User SupportProvide support to users, including troubleshooting and resolving access issues. ReportingGenerate reports on storage and backup performance, incidents, and capacity planning. Primary Skills Storage Backup Administration EMC SAN Storage PMAX, Powermax, FS7300 PURE Storage EMC Unity NAS Isilon NetApp Storage Object Storage (StorageGRID) Rubrik Backup Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. Familiarity with automation tools and scripting languagesPython, Bash. Understanding of backup and recovery strategies. Knowledge of storage security best practices.

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6.0 - 8.0 years

8 - 11 Lacs

Bangalore Rural, Bengaluru

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Looking for candidates with people management, workflow, service delivery and quality assurance skills. Must know productivity calculations, capacity planning, occupancy planning, escalation management, project management, Team handling

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8.0 - 10.0 years

17 - 18 Lacs

Pune

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BizOps Engineer II BizOps team is looking for a Site Reliability Engineer who can help us solve problems, respond to incidents and has a bent of mind for everything automation. - Expirence in Mainframe space - TWS, Z/OS Batch Scheduling, JCL, OPC, Endevor -COBOL -DB2, VSAM and tools like FileAid, - Knowledge of Payments industry is a plus. - Tools FileAid for DB2, Endevor and OPC are considered as added advantage -Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustain-ably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources

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4.0 - 7.0 years

0 - 2 Lacs

Bengaluru

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Role & responsibilities Well Experience in Production Planning,Capacity Planning,Demand Planning,Production Schedule 2.SAP Knowledge is a Added Advantage 3.Good Communication Skills 4.EMS Experience is Preferable 5.Notice Period should be Less than 45 days 6.MS Office,Mainly MS-Excel and PPT skills 7.Ready to come in Shifts Communication Skill, System Knowledge, Team player Microsoft Skills SAP

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2.0 - 5.0 years

7 - 11 Lacs

Chennai

Work from Office

Job Summary This job engages in complex problem resolution and leads projects of diverse scope. They determine methods and procedures for new or special assignments, resulting in global process improvements. Job Description Essential Responsibilities Lead complex projects of diverse scope to optimize operational processes. Participate in complex problem resolution and determine methods and procedures for new assignments. Drive global process improvements within the organization. Provide oversight and support for planning and management of financial, budget, and headcount targets. Act as a liaison between business leadership, staff, and other key partners. Influence the quality, efficiency, and effectiveness of business processes. Utilize internal and external data to provide actionable insights for business growth. Minimum Qualifications Minimum of 12 years of relevant work experience and a Bachelors degree or equivalent experience. Preferred Qualification As a member of our technical operations team, you ll lead our newly formed business operations team and establish 24/7 operational support capabilities. This role will be instrumental in driving operational excellence, optimizing business processes, and ensuring seamless day-to-day operations across the organization. We re looking for skilled, motivated and experienced Technical Operations Support Manager to lead our 24/7 operations team This role combines people leadership with technical expertise to ensure our systems process and settles millions of transactions daily with exceptional uptime and performance. Youll manage a team of operations specialists while driving operational excellence and continuous improvement across our critical payment infrastructure. Meet our team We re a lean, self-motivated team of engineers and product managers united by a shared mission to enable seamless commerce around the world. We move with speed, believe in extreme ownership, and are driven by the impact our work has on the businesses and people who use our products every day. Your Way to Impact As a Business Operations Manager, youll lead high-performing operations teams while shaping both the technical and business operations of our platform. In this role, youll build strong cross-functional partnerships and establish 24/7 operational support capabilities for our growing organization. Youll foster a culture of operational excellence by mentoring talent, optimizing team operations, and guiding your teams growth as both specialists and collaborators. This position will be instrumental in driving operational excellence, streamlining business processes, and ensuring seamless day-to-day operations across all business functions. Lead and manage a team of 5 Technical Operations Support Specialists Create and manage on-call rotation schedules ensuring 24/7 coverage Recruit, interview, and onboard new team members Foster a collaborative team culture focused on operational excellence and continuous learning Manage team performance metrics, SLA adherence, and incident response effectiveness Oversee incident response processes and ensure adherence to defined SLA targets Maintain operational dashboards and KPI reporting for leadership visibility Ensure compliance with change management and operational procedures Develop and refine operational procedures, runbooks, and escalation processes Identify automation opportunities to reduce manual operational overhead Lead capacity planning and performance optimization initiatives Establish operational metrics and continuous improvement programs Partner with engineering teams to enhance overall system observability Work closely with Engineering, Product, and Infrastructure teams on operational requirements Coordinate with global teams across multiple time zones for seamless 24/7 operations Your Day-to-Day Provide strong leadership and guidance to operations teams, fostering a culture of collaboration, innovation, and continuous improvement. Define clear objectives and key results (OKRs), and consistently deliver against them while driving measurable improvements in key performance indicators (KPIs). Accelerate team productivity and delivery velocity through effective leadership, process optimization, and strategic support. Ensure the team adheres to the SOP for each of the business operations What do you need to bring 15+ years of progressive experience in business operations, technical operations, or related functions within the financial services sector, with strong preference for candidates from major Indian banking institutions Create, verify, and adjudicate disputes with participating networks and payment providers to resolve transaction discrepancies Collaborate with engineering and live support teams to handle escalated issues and provide technical assistance to participants and payment providers Support ongoing business operations related to payment processing, dispute resolution, and network maintenance activities At least 3 years of proven people management experience, successfully leading and developing technical operations teams Experience managing 24/7 operations teams with on-call responsibilities Established track record of building, scaling, and optimizing operations teams to support business growth and operational demands. Deep understanding of banking back-office operations, including payment processing, settlement procedures, and multi-party reconciliation workflows Comprehensive experience in dispute management lifecycle, from initial case assessment through adjudication and final resolution Strong familiarity with payment provider ecosystems and inter-bank operational processes Strong project management and organizational skills Strong analytical and problem-solving abilities to drive operational efficiency and process improvements Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

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3.0 - 6.0 years

1 - 3 Lacs

Sriperumbudur

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Role & responsibilities Well Experience in Production Planning, Capacity Planning, Demand Planning, Production Schedule SAP Knowledge is a Added Advantage Good Communication Skills EMS Experience is Preferable Notice Period should be Less than 45 days MS Office, Mainly MS-Excel and PPT skills Ready to come in Shifts

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3.0 - 8.0 years

13 - 15 Lacs

Chennai

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Vestas is a major leader in wind technology and a driving force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas! Service > Global Service Operations > Operations Management Office Vestas Global Service business was spun out as a separate business unit during 2014 due to the growing commercial and strategic significance of the service business. With our corporate strategy "Profitable Growth for Vestas" we have communicated specific, ambitious growth targets for service in coming three years. To achieve such targets while keeping our cost base steady requires a fundamental shift in how we operate - commercially as well as operationally. The Global Service Planning Excellence team supports a sustainable growth and profitability through advanced operations intelligence, Process adherence and service planning excellence Optimization and Standardization Responsibilities You will be a part of a small but highly professional team to develop and drive the global agenda for Capacity Planning (CAPLA), workforce levelling and other resource related topics You will work with regional colleagues in all service regions to capture best practices and to ensure a full global end-to-end implementation with focus on Operational & Planning Excellence maturity and cost performance Continuously review and improve the CAPLA process maturity globally Support regional and global stakeholders Global Operating Model Improvement and Implementation of roles and responsibilities Assess training needs and plan accordingly Consolidation of Monthly & quarterly plans Quality assurance for (time registration) reporting process Coordinate cost out plan implementation across all regions Support development and maintenance of reports and dashboards (Power BI etc.) to assess impact of implementation Facilitate the share of global best practices Qualifications Academic degree Bachelor level or higher Minimum 3 years of experience in planning area in similar industry Experience in big data analytics in a global organization is advantage Experience in business financial controlling is advantage Competencies On the personal level it is very important that you possess influence and persuasiveness and have strong technical and interpersonal skills You got experience with change management and implementation in a global environment You must also have experience driving global improvements and standardization based on best practices. Moreover, we expect following competencies Understanding of Wind Industry Service area Understanding of short vs long term resource levelling and forecasting Service value chain specificity (Continuous Improvement area, Lean Operations, Business Analytics) Data analysis and support applications Ability to create impact & connect with the business Good implementation and facilitation skills Superior written/verbal presentation and communication skills in English What We Offer You will develop in a high-performing and high-paced team in a global environment. You will have great impact and influence on the profitability and development of our business. For the right candidate this position will be a platform for further professional and leadership development in a global organization Additional Information Your primary workplace will be in Chennai, India. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July 2025. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

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