1456 Capacity Planning Jobs - Page 11

As an experienced SAP PP-QM Consultant with a minimum of 7+ years in SAP PP-QM and a total of 10+ years of experience, you will be responsible for providing expertise in Production Planning and Quality Management within the automotive/manufacturing sector. Your key responsibilities will include handling SAP PP Master Data such as Material, BOM, Routing, and Work Centers, along with proficiency in MRP, Capacity Planning, Demand & Long-Term Planning. Additionally, you will focus on Batch Management, Serial Number Handling, Engineering Change Management, C-Folders, AMPC, CIS/CIR, and PP-PI Processes. Strong documentation skills including FS, WRICEF, and Blueprints will be essential for this role. To qualify for this position, you must hold a Bachelor's degree in Engineering/IT or a related field, along with SAP Certification (Preferred). The interview process will consist of a Screening Call followed by 2 Technical Rounds via Video Conference, leading to a final in-person interview in Noida. This is a full-time, permanent position based in Noida, requiring you to work from the office Monday to Friday. The salary offered for this role can go up to 27 LPA. Immediate joiners are preferred. In addition to competitive compensation, benefits such as health insurance, paid time off, and Provident Fund will be provided. Performance bonuses and yearly bonuses are also part of the benefits package. If you meet the qualifications and have the required experience in SAP PP-QM, please apply now with your updated resume to adnan.primus@gmail.com.,

EY- Assurance Senior Associate– Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines. Your key responsibilities Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients. Proactively identify staffing challenges and provide customized scheduling solutions. Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams. Ensure resource schedules are timely and accurately updated on the scheduling tools. Optimize resource utilization through effective scheduling strategies. Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates. Training and development of EM associates. Identifying and prioritizing opportunities for process improvement/re-engineering. Develop a strong business continuity framework for self and team. Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore. Skills and attributes for success Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts. Quick decision-making ability to accommodate real time staffing changes/requests. Strong execution skills with focus on meeting timelines and delivering highest quality service. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Excellent teaming and interpersonal skills. Strong time management and analytical skills. Stakeholder/client management experience. At least 1 year of experience in supervising a team will be preferred. Positive attitude and ability to excel under tight timelines. Ability to identify staffing challenges and provide proactive solutions. To qualify for the role, you must have Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts. Exposure of short term and long-term resource planning would be an added advantage. Ideally, you’ll also have Proficiency in using MS – Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost Mandatory Skills: ITIL Capacity Management.: Experience: 5-8 Years.

Job Description We are seeking a highly skilled VMware Administrator with specialized expertise in VMware Virtual SAN (vSAN) and/or Azure VMware Solution (AVS) to join our IT infrastructure team. The successful candidate will be responsible for managing, optimizing, and scaling our VMware environments, with a particular focus on advanced vSAN and AVS operations and troubleshooting. This role demands a deep technical acumen, leadership in complex virtualization projects, and a proactive approach to system management Key Responsibilities Strong hands-on experience with vCenter Server, ESXi, vSAN, and VMware Tools. Proficiency in creating and managing virtual machines, templates, snapshots, and clones. Knowledge of networking and storage concepts related to virtual environments. Experience with PowerCLI or other automation/scripting tools. Strong analytical, troubleshooting, and documentation skills. Experience with VMware Horizon (VDI), vRealize Operations (vROps), or NSX is a plus. Familiarity with backup and replication tools (e. g. , Veeam, Commvault, Zerto). Requirements Install, configure, and maintain VMware vSphere environments, including ESXi hosts, vCenter Server, and associated components. Monitor virtual infrastructure for performance, availability, and capacity planning. Lead the troubleshooting and resolution of high-level issues involving vSphere, vSAN, and AVS, providing support and root cause analysis. Perform regular maintenance, patching, and upgrades of VMware infrastructure. Configure and manage high availability (HA), Distributed Resource Scheduler (DRS), vMotion, and Storage vMotion. Work with storage, networking, and backup teams to ensure end-to-end system integrity. Ensure compliance with security and operational policies through audits and system hardening. Provide support during incidents, maintenance windows, and participate in an on-call rotation. Participate in DR testing, backup and restore operations, and support change management processes. Validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. Work with us SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. Welcome Kit An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. Medical Insurance SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Paid Leaves Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

Technical Lead Software Engineering (Python) for Mangalore - India FULL-TIME A Little About Us UniCourt is a leader in making court data more accessible and useful with our Legal Data as a Service (LDaaS). We provide real-time access to court data through our APIs and online app for business development and intelligence, litigation analytics, litigation tracking, case research, investigations, background checks, due diligence, compliance, underwriting, machine learning models, and process automation. We provide access to court data from state and federal courts to a diverse list of clients, including Fortune 500 companies and AmLaw firms and industries such as legal, insurance, finance, investigations, government, education, nonprofits, and consumers. UniCourt is a legal technology company focused on using technology to unlock the potential of legal data. We are based in both California and Mangalore, India and our team includes legal professionals, data scientists, physicists, computer engineers, and sales and marketing, professionals About the Job We are looking for a highly skilled Technical Lead Software Engineering with a minimum of 8 years of software development experience, to drive the full Software Development Life Cycle (SDLC) while ensuring best practices, performance optimization, and technical excellence. The ideal candidate will take complete ownership of the design, development, testing, deployment, and maintenance of our systems while mentoring team members and enforcing software engineering standards. Our company creates some of the world s most cutting-edge software solutions in the legal industry. We solve difficult problems, work on innovative technology, and build world-class platforms for people and enterprises to interact with court records and other public data sets. With some of the best minds in the industry, we re one of the most sought-after learning and career destinations in the world of legal tech. If you re looking to work at a company with opportunities to forge your career path in technology, UniCourt is the right place for you. Duties & Responsibilities Enforce the SDLC process, ensuring adherence to functional design documentation (FDD), implementation design documentation (IDD), time estimation, development, code review, testing, and deployment with comprehensive documentation. Own the IDD creation process, ensuring complete documentation, including mindmaps, database designs, pseudocode, and logic structures. Collaborate with Engineering Manager, CTO, and other stakeholders to finalize and validate technical documentation. Mentor and lead a team of 6+ developers. Build and maintain system designs and microservices architectures. Implement and enforce coding standards, development best practices, and performance optimization strategies. Conduct meticulous code reviews; attention to detail with a keen eye for identifying issues, conducting multiple iterative reviews, strictly enforcing coding standards, and emphasizing the importance of code quality, documentation, and thorough commenting practices. Manage technical debt and proactively address software optimizations to improve efficiency and scalability. Oversee time estimation, task allocation, and project deadlines to ensure timely delivery of development objectives. Define and execute deployment plans, migration strategies, and architectural transitions with minimal downtime. Lead DevSecOps practices, ensuring vulnerability management, license compliance, and CI/CD implementation with security, performance, and reliability tests. Evaluate and integrate new technologies, frameworks, and methodologies, ensuring efficient adoption and minimal technical debt. Execute time bound time-bound Proof-of-Concepts (POCs) with open source frameworks and tech stacks Monitor production deployments, set up performance dashboards, and execute capacity planning for scalability and resource efficiency. Qualifications Bachelors or Masters degree in Computer Science or a related field. Required Skills 8+ years of experience in Python software development. Mentored and lead at least 4 developers. Hands-on experience in building well documented system designs and microservices architectures. Expertise in Python frameworks such as Django or Flask. Extensive experience in building applications as microservices using Docker. Strong knowledge of AI Large Language Models (LLMs); familiarity using API-driven models such as OpenAI and Claude, as well as Open Source models like DeepSeek, Llama, etc. Skilled in prompt engineering to effectively integrate LLM solutions into practical development workflows. Obsessed with performance optimization, having a proven background in performance and memory profiling; adept at identifying root causes of performance bottlenecks and implementing effective solutions to significantly improve execution time and resource utilization. Highly efficient in building and executing time-bound Proof-of-Concepts (POCs); hands-on experience with multiple technology stacks and Open Source Software (OSS) frameworks to facilitate rapid prototyping and validation of technical solutions. Obsessed with improving developer productivity using AI-assisted IDEs; hands-on experience with AI code assistants like GitHub Copilot, Cursor.io, and Windsurf. Demonstrated ability to lead by example and mentor team members in leveraging AI tools to enhance coding efficiency and effectiveness. Strong knowledge of security vulnerabilities, dependency management, and compliance. Hands-on experience with code reviews, developer testing, and quality assurance workflows. Excellent problem-solving and capacity planning skills. Exceptional communication and stakeholder collaboration abilities.

Business Function Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure Responsibilities Manage collection activities of assigned location through team and collection agencies. Ensure the DCA complies with Bank s Outsourcing requirement Review & investigates customer complaints on DCA Review customer s settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCA s from time to time Check on timely account allocation to the DCA Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage Checking of Invoices raised by DCA and tracking for timely payment to DCA s Any other responsibility assigned to him/her from time to time by the Supervisor Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding. Additional Responsibilities Working on implementation of Collection Management system for India Consumer business UAT Testing of various modules of Collection Management system(CMS) Testing of mobility solution & Agency Management module as part of the CMS implementation Liasoning with local & regional technology team for timely delivery of various Collection system module Acting as a back-up to system administrator for CMS Preparing training document for Collection Management system Requirements At least 10 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans) Graduate/Post Graduate along with sound domain knowledge in Retail Collections

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We re looking for a Site Reliability Engineer (SRE) to join our ever-evolving TSO team and help us unleash the potential of every business. What you ll own as - Site Reliability Engineer (SRE) Analyze incident data from platforms like ServiceNow, IBM Netcool, Everbridge xMatters, OpsGenie, and PagerDuty to identify recurring issues and service instability trends. Collaborate with cross-functional teams to improve platform availability, stability, and performance. Identify and close observability gaps in logging, monitoring, and alerting; recommend and implement new tools as needed. Integrate pre- and post-change validation testing into CI/CD pipelines and manual deployments. Develop and pilot automated runbooks for common incident types to improve incident response and reduce MTTR. Participate in Change Advisory Boards (CABs), major incident triage, and root cause analysis processes. Evaluate and implement tools for incident remediation, change validation, and performance benchmarking. Contribute to monthly retrospectives, publish quarterly SRE health reports, and drive continuous improvement initiatives. What you bring You bring a passion for building reliable, scalable systems backed by hands-on experience in observability, automation, and collaborative problem-solving. 3+ years of experience in Site Reliability Engineering, DevOps, or a related technical role. Strong understanding of incident management, root cause analysis, and service reliability principles. Experience in IT Operations, with a focus on observability, and log management. Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management and alerting. Hands-on experience with observability and monitoring tools (e.g., Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, collectors and gateways, Prometheus, Grafana, Zabbix). Experience developing Splunk queries and dashboards using Splunk Search Processing Language (SPL) Proficiency in scripting languages (e.g., Python, Bash) and infrastructure-as-code tools. Familiarity with CI/CD pipelines and automated testing frameworks. Excellent problem-solving skills and a proactive, collaborative mindset. Strong communication skills and the ability to work effectively across teams. Added bonus if you have Experience working in high-availability or financial services environments. Experience with Software Development Life Cycle (SDLC) concepts. Experience working within an AGILE environment. Knowledge of ITIL processes and prior participation in CABs. Familiarity with cloud platforms such as AWS, Azure, or GCP. Exposure to performance benchmarking, capacity planning, and service-level objective (SLO) management. Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures. Experience with one or more of the following application development or scripting languages: Java Python C# .NET JavaScript SQL C++ Go (Golang) Rust Scala Kotlin Ruby Unix Scripting (e.g., Bash, Korn Shell) Certifications: Cloud: AWS, Azure Observability: Splunk, Datadog, Dynatrace Infrastructure: RedHat, VMware, MSCE About the team Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. As a Site Reliability Engineer (SRE) within the WP Technology Services Operations (TSO), you will play a critical role in enhancing the reliability, stability, and performance of our platforms and services in support of innovative fintech products that change the way the world pays, banks and invests. This role blends software engineering with systems engineering to proactively prevent incidents, automate operations, and improve observability across complex environments. You ll collaborate closely with infrastructure, development, and incident management teams to reduce service disruptions, implement scalable solutions, and drive continuous improvement. This is a unique opportunity to help shape a high-performing SRE function from the ground up, with a clear roadmap and strong executive support. What makes a Worldpayer What makes a Worldpayer? It s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we re determined, always staying open and winning and failing as one. LinkedIn # (#LI- Susmita Tripathy)

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exp required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms and are conversant with local laws, regulations, markets, and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused, and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. As an SAP PP AMS Consultant, you will be responsible for providing ongoing support, maintenance, and enhancement of SAP Production Planning (PP) solutions. You will work closely with business users to troubleshoot issues, implement changes, and ensure smooth operations of SAP PP processes in a live environment. Strong hands-on experience in SAP PP (Production Planning) module. Good understanding of PP master data (BOM, Routing, Work Centers). Experience with MRP, Capacity Planning, Order Execution, and Shop Floor Control. Familiarity with integration points with MM, SD, QM, and CO. Experience in S/4HANA is highly desirable. Knowledge of FIORI apps and analytics tools is a plus. Excellent problem-solving and communication skills. Education : Diploma in Bachelor s degree or higher in Information Technology, Business, Engineering, or a related field BE/BTech/MBA/MCA Full-Time Education SAP Certification EOE KI : rovide L1, L2, and L3 support for SAP PP module in an AMS environment. Analyze and resolve incidents, service requests, and change requests related to SAP PP. Collaborate with cross-functional teams (MM, QM, SD, FI/CO) to resolve integration issues. Monitor and optimize PP-related batch jobs and system performance. Participate in root cause analysis and implement preventive measures. Support enhancements, upgrades, and migrations (e.g., ECC to S/4HANA). Document solutions, configurations, and user guides. Train and support end-users on SAP PP functionalities.

Join us as a AVP - Windows server support engineer, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a AVP - Windows server support engineer you should have experience with: Proven experience in supporting enterprise level Windows infrastructure. Rich years of experience in managing mission critical , state of the art windows infrastructure . Certified in latest windows version . Ability to automate mundane operational tasks using scripts and automation . PowerShell scripting . Should be managing an infrastructure of over 10K servers . Knowledge of AD , Citrix , CyberArk , VmWare , Cluster services and IaC. Ability to work in 24/7 rotational shift pattern . Some other highly valued skills may include: Ansible / Chef . Python . You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

As a Business Analyst, you will work closely with internal and external team members. We are looking for individuals with proven ability to drive process improvements ability to keep pace with our explosive growth. The individual should have a can-do attitude and an ability to solve problems independently with limited guidance. Your role will involve managing operational metrics, lead continuous improvement process and cost initiatives, manage carrier communications in the area of ownership and plan for any changes in network. In this role, you will be responsible for data mining and data reporting activities pertaining to ops processes. You should be passionate about working with complex datasets and be someone who loves to turn data into insights to answer strategic business questions. You should have deep expertise in analytic view of business questions, building up refining metrics framework to measure business operation and translating data into meaningful insights. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. The candidate relishes working with large volumes of data, enjoys the challenge of highly complex technical contexts, and, above all else, is passionate about data and analytics. He/she is an expert with data modeling, ETL design and business intelligence tools, has hand-on knowledge on columnar databases such as Redshift and other related AWS technologies. He/she passionately partners with the customers to identify strategic opportunities in the field of data engineering. He/she is a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail) and enjoys working in a fast-paced team that continuously learns and evolves on a day to day basis. 1. Daily, weekly and monthly research activities: Data mining and understand the reason for defects 2. Prepare and publish daily, weekly and monthly report on operations 3. Set performance evaluation metrics 4. Standardize operations, processes and reporting About the team Rail planning team does the capacity planning for the middle mile network of Rail. The team owns the configurations, leadership reporting, program tracking and cost accruals creation 1+ years of data analytics or automation experience 1+ years of capacity planning, operations planning, business analysis or similar experience Bachelors degree Knowledge of data pipelining and extraction using SQL Knowledge of SQL and Excel at a moderate or advanced level Bachelors degree in business administration, finance, economics, computer science, data science, engineering, or other related field

The Registration Compliance (RC) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Lead various projects for WFM and Ops which has direct impact on cost, sla and SX. Primary responsibility for functions within RC owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with team s on changes or deviations to plan Participate in wider RC projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelor s Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects. Experience building capacity models using various statistical tools for forecasting and optimization. Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams

Job Title: Senior Analyst - Workforce Analytics Work Type: Permanent Location: DLF Cyber Park - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE WFM Fundamentals understanding Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling Capacity Planning Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage. Stakeholder management Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, LD other WFM Support team Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required WHAT YOU WILL BRING Overall 6+ years of experience working in Workforce management (Banking and Finance would be ideal) Strong understanding of Aspect (eWFM/Alwaria), Anaplan PowerBI experience Excellent knowledge of software and spreadsheet applications (Excel, Access) Ability to read, interpret and apply insights and recommendations Ability to communicate complex information in a neutral and professional manner A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be. More focus on you: We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We re on LinkedIn: NAB Innovation Centre India

The Registration Compliance (RC) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Lead various projects for WFM and Ops which has direct impact on cost, sla and SX. Primary responsibility for functions within RC owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with team s on changes or deviations to plan Participate in wider RC projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelor s Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects. Experience building capacity models using various statistical tools for forecasting and optimization. Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams

Sr. Manager Customer Quality PPC Location: Aurangabad Experience: 12 17 Years Salary Range: 22 25 LPA Industry: Precison tools Components We are looking for an experienced and strategic Senior Manager Customer Quality PPC to lead customer quality initiatives and oversee production planning and control. The ideal candidate will have strong experience in managing customer interactions , PPAP/APQP processes , and end-to-end PPC operations in the automotive component manufacturing industry. Customer Quality: Lead customer complaint handling, root cause analysis (8D, CAPA), and timely resolution. Maintain and drive customer quality metrics (PPM, NCRs, audit scores). Ensure compliance with IATF 16949 , APQP, PPAP, and customer-specific requirements. Interface with OEM/Tier-1 customers for quality issues, audits, and inspections. Drive continuous improvement through FMEA, MSA, SPC, and quality tools. Production Planning Control (PPC): Develop and monitor production plans as per sales forecasts and customer schedules. Optimize material flow, WIP, and inventory levels across the value chain. Coordinate with purchase, stores, production, and dispatch teams for plan execution. Improve OEE, reduce production delays, and implement capacity planning strategies. Lead cross-functional reviews and generate PPC and quality MIS reports. Desired Candidate Profile: B.E./B.Tech in Mechanical / Production / Automobile Engineering. 12-17 years of hands-on experience in Customer Quality + PPC roles. Strong exposure to automotive quality standards , OEM audits, and customer handling. Proficient in SAP/ERP , Excel, and production planning systems. Excellent leadership, communication, and analytical skills. Six Sigma/Lean Manufacturing certification preferred.

Hiring for Senior WFM/RTA Designation - Senior Executive Experience - 2years Skill sets - excellent MS Excel skills with knowledge of advanced excel formulas , VBA automation Analyzing data and deriving meaningful observations for the use of management in decision making Functional level data collation and reporting to internal and external clients Candidates should have average English communication Ok with any Shifts and rotational week offs Candidates should be okay with WFO Candidates with 1 month of notice period and immediate joiners will be preferred Interested candidates can walkin to the office with their original documents

Job Title: ELK & Grafana Architect Design, implement, and optimize ELK solutions to meet data analytics and search requirements. Collaborate with development and operations teams to enhance logging capabilities. Implement and configure components of the Elastic Stack, including Filebeat, Metricbeat, Winlogbeat, Logstash, and Kibana. Create and maintain comprehensive documentation for Elastic Stack configurations and processes. Ensure seamless integration between various Elastic Stack components. Develop and maintain advanced Kibana dashboards and visualizations. Design and implement solutions for centralized logs, infrastructure health metrics, and distributed tracing for different applications. Implement Grafana for visualization and monitoring, including Prometheus and Loki for metrics and logs management. Build detailed technical designs related to monitoring as part of complex projects. Ensure engagement with customers and deliver business value. Requirements : 6+ years of experience as an ELK Architect/Elastic Search Architect. Hands-on experience with Prometheus, Loki, OpenTelemetry, and Azure Monitor. Experience with data pipelines and redirecting Prometheus metrics. Proficiency in scripting and programming languages such as Python, Ansible, and Bash. Familiarity with CI/CD deployment pipelines (Ansible, GIT). Strong knowledge of performance monitoring, metrics, capacity planning, and management. Excellent communication skills with the ability to articulate technical details to different audiences. Experience with application onboarding, capturing requirements, understanding data sources, and architecture diagrams. Experience with OpenTelemetry monitoring and logging solutions. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Minimum of 10 years administration experience on Microsoft Window, AD, Entra ID, VMware Good hands-on experience on Windows Platform with all operating systems. Experience in Mid-range/Enterprise Servers Hardware Experience in Production Server Environment with Wintel servers. Strong Knowledge about user administration and File system management activities. Experience in OS Hardening, performance and OS tuning. Knowledge on scripting Basic knowledge on Storage and SAN switches. Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems. Good Knowledge of Cluster Administration. Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Advance Knowledge on Virtualization. Active Directory & Entra ID Administrator Minimum of 10 years administration experience on Microsoft Window, AD, Entra ID, VMware Good hands-on experience on Windows Platform with all operating systems. Experience in Mid-range/Enterprise Servers Hardware Experience in Production Server Environment with Wintel servers. Strong Knowledge about user administration and File system management activities. Experience in OS Hardening, performance and OS tuning. Knowledge on scripting Basic knowledge on Storage and SAN switches. Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems. Good Knowledge of Cluster Administration. Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Advance Knowledge on Virtualization.

About the Opportunity Job TypeApplication 26 July 2025 Title Talent Systems Delivery Lead Department HR Information Systems Location Gurgaon Level 7 About your role The Talent Systems Delivery Owner bridges the gap between product strategy and development through to operationalisation, with responsibility for the product backlog, service performance and sprint and capacity planning. Working closely with the Product Owner, the System Delivery Owner is responsible for managing portfolio level performance with Service Delivery Leads and technical changes with CPO Technology teams. They will identify opportunities for continuous improvement, support management oversight of system performance and implement best practice governance and frameworks to standardise delivery, control and service support across Recruitment, Talent, Learning, DE&I and Skills. About you Responsibilities Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance. Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS. Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary. Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice. Champion the use of technical planning tools to manage and plan capacity against priorities. Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options. Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities. Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements. Seek and act on trends in service tickets improving experience for employees and HR. Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Support the Talent Product Road Map in partnership with Product owners for other systems within HRIS & technology teams to develop of house governance and consistent approach to manage process and service optimisation. Act as an advocate for Talent tools and service delivery activities, representing the team at key forums. Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform improvements and strategic direction in partnership with the Product Owner. Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business. Performance and Quality Management Provide regular updates to the Head of HRIS, Business teams and other Product Owners on performance and product deployments of service delivery Lead quarterly vendor reviews, RFI/RFPs, risk reviews, audits, release oversight, risk and feature adoption, hold suppliers accountable to high performance and SLAs, and escalating issues. Interpret complex business issues and understand the associated functional and technical implications Communicate effectively with HR stakeholders and technology partners at different levels. People Management Implement cross skilling and contingency planning Development, continuous feedback and mentoring Project Management Forecast and plan project activities, using story points to assess capacity and define practical work packages and sprints. Support in the definition and scope of projects with CPO tech, ensuring design and delivery meeting the objectives of stakeholders. Oversee the transition system development activities seamlessly to business as usual tasks and production support acceptance. Experience and Qualifications Knowledge of and practical service delivery experience of core HR systems preferably exposure to or a combination of Cornerstone, Workday, Gloat. Experience in managing performance of third-party-provided services and vendors Knowledge of escalation procedures, incident management, and other disciplines related to service delivery Strong organizational skills Experience of developing and guide junior team members Understanding of integration designs and associated system processes JIRA and agile methodology. Skills to manage system audits and test cycles, providing efficiency and accuracy to support activities Behavioural Ability to manage, assess and prioritize tasks efficiently Ability to address complex and competing business challenges Manage stakeholders requirements with a focus on helping the articulate and understand rootcauses and outcomes. Ability to work at a strategic and tactical level Ability to address different audiences with the right level of complexity, language and refinement Think from a customer viewpoint and provide a high level of service to internal clients Engaged and excited about changing industry practices, design methods, system tools and techniques Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Database Administration Skills, Knowledge of Datawarehouse / Data Lake, Good SQL Development skills Working knowledge of Tables, Views, Schemas, Procedures, functions, triggers, CTE, Cursor, security (encrypt / decrypt), logs, data structures, database sizing, data integration and migration strategies, Import - Export Managing and tracking successful database software Installation, Patch Management and Maintenance Developing, managing, monitoring and maintaining data ETL and ELT jobs on Microsoft SQL Server and Oracle databases Working knowledge of Azure Data Factory & Synapse Working knowledge of data warehousing and data mining Should be able to initiate, execute, monitor database admin related activities in coordination with different software vendors Managing regulatory defined specific data handling based on nature of data and security requirements, example: PII data Developing, managing, monitoring and tracking database Backups and Recovery Managing and administrating both on-premise and Cloud databases and/or integrations within them Devising, monitoring and tracking database and data access Security mechanism for companys business software databases Managing and controlling the Authentication and authorization of data from company databases Responsible for Capacity Planning for any requirements related to data Continuously monitoring database servers performance and security, finding opportunities for improving implementations and performance Troubleshooting any database related issues and solving if possible else engaging vendor to resolve the same Preferred candidate profile: Relevant Years of Experience : 5 - 8 yrs.

Responsibilities & Key Deliverables Responsibilities and Key Deliverables: 1) Leading the SQD Offices for Supplier Evaluation during Selection through Supplier Upgradation activities. 2) Accountable for all Mass Manufacturing Capacity approval at Suppliers as per Project Timelines to ensure Flawless launch. 3) Ensure alignment of SQD Officers with Delivery team and Facilitate Development Engineers in Capacity Planning, Cycle Time, and TAKT Time Implementation. 4) Building Supplier Capability for ensuring Smooth ramp-up and achieving Target PPM set by Customer. 5) Develop competency of Supplier Personnel for Problem solving. 6) Develop Supplier Training Charter and Operator Training programme. 7) Work on Improvement of Supplier Layout. 8) Develop Quality Systems at Supplier to Ensure Daily Work Management Practices. Specific desirable Skillsets: 1) Working knowledge of major quality tools like 7QC, DOE, FMEA, QC Story. 2) System knowledge of APQP, MPPAP. 3) Good Problem-solving Skills. 4) Should have Analytical skill and Process auditing skill. 5) Sound knowledge on Capacity Planning, Cycle time and TAKT time concepts. 6) In-depth knowledge of Audit and related activities. 7) End to end knowledge of New Product Development process related to Automobile industry 8) Exposure to Practices like Dexterity, Lean manufacturing. 9) Good knowledge of ISO/TS system. 10) Should be a Certified Lead / Internal Auditor. 11) Good knowledge of Ms-Office utilities like: Word, Power point, Excel 12) Have fluency in Report writing. 13) Self-driven and result oriented, Quick learner 14) Good at Interface working and extrovert. 15) Certified SIX Sigma GREEN belt. 16) Good Working Knowledge on SPC and MSA. 17) Good working Knowledge of World Class Manufacturing practices application. Experience Minimum 3 years of working experience Industry Preferred Qualifications BE(Mechanical or Production Engineering) General Requirements

Responsibilities & Key Deliverables Long Term Planning Statewise industry. Volume and Market Share target Month wise, variant wise modelmix planning Preparation of Budget plans Short Term Planning Statewise Industry & Volume Planning Statewise Modelmix planning for N, N+1, N+2 MPP Plan finalisation Monthly Planning Statewise Industry, Volume and Market share Statewise Delivery & collection Plan Statewise Variant wise modelmix planning Ensure dealerwise plan deployment and availability of dealerwise plans Ensure billing completion as per monthly outlook Inventory Planning Statewise modelmix planning on monthly and quarterly basis Capacity planning as per sales requirement Ensuring tractor availability as per statewise plan/requirement Co-ordination with production, Logistics, plant and quality team for availability of tractors Monitoring and liquidation of ageing stock New model introduction with co-ordination with product and marketing team Complexity reduction thru variant rationalisation Technology Integration Prepare and share Model level forecast accuracy with respective state head Develop dashboard on key sales KPIs Market Analysis Identify Target Markets for New/Key products Model Trends: Evaluate Model needs, preferences and buying patterns Use historical data and market trends to forecast demand. Use of Runner Repeater Stranger model category for model allocation Use analytics tools for performance monitoring and decision-making Education Qualification Bachelor of Engineering/ Btech General Experience 5-10 Years Critical Experience System Generated Secondary Skills

Virtualization Engineer ( Veeam, VMware, Citrix, Nutanix) Skills VMware, Citrix, or Nutanix with Veeam backup solutions Shifts Rotational, 24/7 and 5 days week Job Summary: We are seeking an experienced and highly skilled Virtualization Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will have expert-level knowledge and hands-on experience designing, deploying, and supporting virtualized environments using VMware, Citrix, or Nutanix with Veeam backup solutions for enterprise and mid-market clients. This role will be responsible for ensuring the stability, security, and high performance of client virtualization and backup infrastructures. Key Responsibilities: Design, implement, and support virtualization solutions using VMware vSphere/ESXi, Citrix Virtual Apps and Desktops, and Nutanix platforms. Administer and optimize backup and recovery processes using Veeam Backup & Replication. Perform capacity planning, performance tuning, and health monitoring of virtualized environments. Lead migrations, upgrades, and greenfield deployments of virtualization and backup solutions. Troubleshoot and resolve complex issues related to virtualization, storage integration, and disaster recovery. Ensure high availability, business continuity, and disaster recovery for client environments. Develop and maintain up-to-date documentation for configurations, procedures, and troubleshooting guides. Collaborate with clients to gather requirements, provide technical guidance, and deliver tailored solutions. Monitor and report on virtualization environment health, backup status, and compliance with best practices. Stay current with technology advancements, security threats, and industry best practices. Participate in an on-call rotation and provide escalation support for critical incidents. Required Skills & Experience: 5+ years of experience as a Virtualization Engineer, Systems Engineer, or similar role within an MSP or enterprise environment. Expert-level experience with VMware vSphere/ESXi, vCenter, Citrix Virtual Apps and Desktops (XenApp/XenDesktop), or Nutanix HCI (Prism, AHV, Acropolis). Proven experience configuring and managing Veeam Backup & Replication for virtualized environments. Solid understanding of networking and storage concepts as they relate to virtualization. Experience with scripting and automation (PowerShell, Power CLI, etc.) is a plus. Excellent troubleshooting, documentation, communication, and customer service skills. Preferred Qualifications: Relevant certifications (e.g., VCP-DCV, Veeam Certified Engineer, Citrix CCA-V/CCP-V, Nutanix NCP/NCM). Experience with additional backup or disaster recovery solutions. ITIL Foundation certification. Key Competencies: Analytical problem-solving Customer focus Attention to detail Project management Effective communication

Virtualization Engineer ( Veeam, VMware, Citrix, Nutanix) Skills VMware, Citrix, or Nutanix with Veeam backup solutions Shifts Rotational, 24/7 and 5 days week Job Summary: We are seeking an experienced and highly skilled Virtualization Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will have expert-level knowledge and hands-on experience designing, deploying, and supporting virtualized environments using VMware, Citrix, or Nutanix with Veeam backup solutions for enterprise and mid-market clients. This role will be responsible for ensuring the stability, security, and high performance of client virtualization and backup infrastructures. Key Responsibilities: Design, implement, and support virtualization solutions using VMware vSphere/ESXi, Citrix Virtual Apps and Desktops, and Nutanix platforms. Administer and optimize backup and recovery processes using Veeam Backup & Replication. Perform capacity planning, performance tuning, and health monitoring of virtualized environments. Lead migrations, upgrades, and greenfield deployments of virtualization and backup solutions. Troubleshoot and resolve complex issues related to virtualization, storage integration, and disaster recovery. Ensure high availability, business continuity, and disaster recovery for client environments. Develop and maintain up-to-date documentation for configurations, procedures, and troubleshooting guides. Collaborate with clients to gather requirements, provide technical guidance, and deliver tailored solutions. Monitor and report on virtualization environment health, backup status, and compliance with best practices. Stay current with technology advancements, security threats, and industry best practices. Participate in an on-call rotation and provide escalation support for critical incidents. Required Skills & Experience: 5+ years of experience as a Virtualization Engineer, Systems Engineer, or similar role within an MSP or enterprise environment. Expert-level experience with VMware vSphere/ESXi, vCenter, Citrix Virtual Apps and Desktops (XenApp/XenDesktop), or Nutanix HCI (Prism, AHV, Acropolis). Proven experience configuring and managing Veeam Backup & Replication for virtualized environments. Solid understanding of networking and storage concepts as they relate to virtualization. Experience with scripting and automation (PowerShell, Power CLI, etc.) is a plus. Excellent troubleshooting, documentation, communication, and customer service skills. Preferred Qualifications: Relevant certifications (e.g., VCP-DCV, Veeam Certified Engineer, Citrix CCA-V/CCP-V, Nutanix NCP/NCM). Experience with additional backup or disaster recovery solutions. ITIL Foundation certification. Key Competencies: Analytical problem-solving Customer focus Attention to detail Project management Effective communication

Manage IT service requests/tickets (network, hardware, software) within defined SLAs, ensuring client satisfaction and zero escalations. Diagnose tickets escalated from L1, perform root cause analysis, and deliver resolution or escalate complex issues to higher teams. Install/configure software and hardware, maintain system backups and logs. Collaborate with onsite teams for complex resolutions and review chatbot-collected logs for resolution Mandatory Skills: WFM (Ops). Experience: 1-3 Years.