The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements. Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving : o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Requirements Required Skills and Experience: Bachelor’s degree / Diploma in Computer Science, Information Technology, or a related field. Relevant certifications preferred (e.g., CompTIA A+, MCSA, , Microsoft 365 Certified) Experience 3–5 years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like Jira,D365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Preferred Certifications (Nice to Have): Essential / Highly Recommended Certifications CompTIA A+ Foundation-level certification for IT support and troubleshooting. Covers hardware, software, networking, and security basics. Microsoft Certified: Modern Desktop Administrator Associate (if still available) Focuses on Windows 10/11, Microsoft 365, deployment, and device management. Previously included exams like MD-100 and MD-101. Microsoft Certified: Azure Fundamentals (AZ-900) Good for understanding basic cloud concepts, especially if you use Azure AD, Intune, or Microsoft 365. Benefits Why us? Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace

The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements. Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system Log and categorize support tickets in the ITSM system Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc Provide timely communication and escalate unresolved tickets as needed Resolve escalated technical issues requiring advanced troubleshooting Support configuration, deployment, and testing of Linux-based applications and services Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving : OS and application errors Network configurations File permissions, domain policies, and Active Directory Coordinate with other IT teams on infrastructure or security-related matters Create and maintain technical documentation for recurring issues and solutions PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup) Maintain a script repository and ensure scripts follow security and compliance best practices Contribute to process automation and system efficiency improvements Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration Maintain hardware/software inventory records Monitor alerts, system health, and ticket queues to ensure timely resolution Update and expand the internal knowledge base with how-to guides and fixes Assist in endpoint security compliance (e.g., antivirus, patching) Requirements Required Skills and Experience: Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field. Relevant certifications preferred (e.g., CompTIA A+, MCSA, , Microsoft 365 Certified) Experience 3-5 years of hands-on experience in IT support roles Proven experience in troubleshooting Windows / Linux-based environments Exposure to service desk tools like Jira,D365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk Experience working in SLA-driven environments and customer support teams Preferred Certifications (Nice to Have): Essential / Highly Recommended Certifications CompTIA A+ Foundation-level certification for IT support and troubleshooting Covers hardware, software, networking, and security basics Microsoft Certified: Modern Desktop Administrator Associate (if still available) Focuses on Windows 10/11, Microsoft 365, deployment, and device management Previously included exams like MD-100 and MD-101 Microsoft Certified: Azure Fundamentals (AZ-900) Good for understanding basic cloud concepts, especially if you use Azure AD, Intune, or Microsoft 365 Benefits Why us? Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace Show more Show less

The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements. Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving : o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Required Skills and Experience: Bachelor s degree / Diploma in Computer Science, Information Technology, or a related field. Relevant certifications preferred (e.g., CompTIA A+, MCSA, , Microsoft 365 Certified) Experience 3-5 years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like Jira,D365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Preferred Certifications (Nice to Have): Essential / Highly Recommended Certifications CompTIA A+ Foundation-level certification for IT support and troubleshooting. Covers hardware, software, networking, and security basics. Microsoft Certified: Modern Desktop Administrator Associate (if still available) Focuses on Windows 10/11, Microsoft 365, deployment, and device management. Previously included exams like MD-100 and MD-101. Microsoft Certified: Azure Fundamentals (AZ-900) Good for understanding basic cloud concepts, especially if you use Azure AD, Intune, or Microsoft 365. Why us? Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace

Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving: o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Experience 5+ years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like 365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Show more Show less

We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks. After-Market Support: Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems. Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. CI/CD Deployment: Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts. Maintain and improve deployment scripts and automation tools. Assist team members in configuring their own testing environments and understanding workflows. Site Deployment and Support: Participate in site setup, deployment, and ongoing support for AMR solutions. Monitor system health, telemetry, and logs to proactively identify and address potential issues. Implement small updates and patches as requested by the team or clients. Continuous Improvement: Analyze recurring issues and contribute to root cause analysis and solution strategies. Provide feedback to development teams to improve product reliability and performance. Stay up-to-date with the latest advancements in AMR technology, CI/CD practices, and automation tools. Requirements Technical Skills: 3-5 years of relevant experience in technical support, automation, or deployment roles for robotics, automation, or IoT systems. Strong troubleshooting and debugging skills in complex robotic systems (ROS/ROS2 experience preferred). C++/Python, Git, Linux, Docker, FastAPI. Proficiency in setting up and maintaining testing environments (E2E, integration, automation). Knowledge of sensor integration (LIDAR, RealSense, etc.) and localization systems. Familiarity with Linux environments and command-line tools. Scripting skills (Python, Bash) for automation and deployment tasks. Product Knowledge: Understanding of AMR architecture, workflows, and integration with warehouse management systems. Experience with UI/UX troubleshooting and error diagnostics. Knowledge of telemetry, logging, and system health monitoring. Soft Skills: Excellent communication and customer service skills for client interactions. High level of responsibility and accountability for issue resolution and deployment tasks. Ability to work collaboratively in a team and support colleagues with technical guidance. Proactive problem-solving and a continuous improvement mindset. Benefits Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace Show more Show less

We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks. After-Market Support: Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems. Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. CI/CD Deployment: Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts. Maintain and improve deployment scripts and automation tools. Assist team members in configuring their own testing environments and understanding workflows. Site Deployment and Support: Participate in site setup, deployment, and ongoing support for AMR solutions. Monitor system health, telemetry, and logs to proactively identify and address potential issues. Implement small updates and patches as requested by the team or clients. Continuous Improvement: Analyze recurring issues and contribute to root cause analysis and solution strategies. Provide feedback to development teams to improve product reliability and performance. Stay up-to-date with the latest advancements in AMR technology, CI/CD practices, and automation tools. Technical Skills: 3-5 years of relevant experience in technical support, automation, or deployment roles for robotics, automation, or IoT systems. Strong troubleshooting and debugging skill

We are seeking a highly skilled and experienced C++ Software Engineer to architect, design, and implement advanced robotics and distributed systems. You will play a key role in building robust, scalable, and testable modules for Warehouse Robotics platforms and related distributed control systems. Roles and Responsibilities: Architect, design, and implement complex C++ modules for robotics simulation and distributed agent control. Create and extend mock/test agents to simulate real-world robot behaviors for system validation and CI. Design robust APIs and interfaces for agent coordination, task assignment, and status reporting. Optimize code for performance, reliability, and maintainability in multi-threaded and real-time environments. Collaborate with cross-functional teams (robotics, cloud, QA) to deliver production-quality code. Write and maintain high-quality unit, integration, and system tests. Perform code reviews, mentor junior engineers, and contribute to technical leadership. Requirements Intermediate/Expert-level C++ (11/14/17/20): Deep understanding of modern C++ features (move semantics, smart pointers, lambdas, templates, type traits, SFINAE, etc.) Strong grasp of object-oriented, generic, and functional programming paradigms. Distributed Intelligence & Simulation: Experience architecting and simulating distributed agent systems. Knowledge of message-driven architectures and asynchronous event handling & Hierarchical State Machines. Software Architecture & Design: Proficient in designing extensible, modular, and testable C++ systems. Solid grasp of design patterns & Behaviour trees (Factory, Observer, Strategy, Command, etc.). Testing & Mocking: Experience with test-driven development (TDD), unit testing, and mocking frameworks. Ability to design and implement mock agents and test harnesses for complex systems. Concurrency & Real-Time Programming: Proficient in multi-threading, synchronization primitives, and real-time constraints. Familiarity with ROS timers and callback mechanisms. Mathematics & Geometry: Understanding of coordinate transformations, quaternions, and pose/orientation math. Code Quality: Strong commitment to code quality, documentation, and code reviews. Experience with static/dynamic analysis tools and CI/CD pipelines. Benefits Why us? Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace

Our engineering team is hiring a backend software engineer to contribute to the development of our Warehouse Management System (WMS) and its companion Handy Terminal device, both of which are integral to our logistics product suite. These systems are designed to seamlessly integrate with our state-of-the-art ASRS systems. The team’s mission is to build and maintain a robust, tested, and high-performance backend architecture, including databases and APIs, shared across all deployments. While the role emphasizes strong software development and engineering practices, we also value open communication and a collaborative team spirit. 【This role is open for candidates who can be based either in Chennai (India) or Tokyo (Japan)】 In this role, you will: Design, develop, and maintain a key component that supports the efficient flow of supply chain operations. Enhance code quality and ensure comprehensive test coverage through continuous improvement. Collaborate effectively with cross-functional development teams to integrate solutions and align best practices. Requirements Minimum Qualifications: 3-5 years of professional experience with Python, with a focus on versions 3.10 and above. Practical experience working with web frameworks such as FastAPI or Django. Strong understanding of SQL database principles, particularly with PostgreSQL. Proficiency in testing and building automation tools, including pytest, GitHub Actions, and Docker. Bonus Points: Experience with NoSQL databases, particularly with Redis. Practical experience with asynchronous programming (e.g., asyncio) or message bus systems. Ability to clearly articulate technology choices and rationale (e.g., Tornado vs. Flask). Experience presenting at conferences or meetups, regardless of scale. Contributions to open-source projects. Familiarity with WMS concepts and logistics-related processes. Is This the Right Role for You? You are motivated by the opportunity to make a tangible impact and deliver significant business value. You appreciate APIs that are thoughtfully designed with clear, well-defined objectives. You thrive on understanding how your work integrates and contributes to a larger, cohesive system. You are proactive and self-directed, identifying potential issues and gaps before they become problems in production. Benefits Competitive salary package. Opportunity to work with a highly talented and diverse team. Comprehensive visa and relocation support.

We are seeking a highly skilled and experienced C++ Software Engineer to architect, design, and implement advanced robotics and distributed systems. You will play a key role in building robust, scalable, and testable modules for Warehouse Robotics platforms and related distributed control systems. Roles and Responsibilities: Architect, design, and implement complex C++ modules for robotics simulation and distributed agent control. Create and extend mock/test agents to simulate real-world robot behaviors for system validation and CI. Design robust APIs and interfaces for agent coordination, task assignment, and status reporting. Optimize code for performance, reliability, and maintainability in multi-threaded and real-time environments. Collaborate with cross-functional teams (robotics, cloud, QA) to deliver production-quality code. Write and maintain high-quality unit, integration, and system tests. Perform code reviews, mentor junior engineers, and contribute to technical leadership. Intermediate/Expert-level C++ (11/14/17/20): Deep understanding of modern C++ features (move semantics, smart pointers, lambdas, templates, type traits, SFINAE, etc.) Strong grasp of object

Job Description Our engineering team is hiring a backend software engineer to contribute to the development of our Warehouse Management System (WMS) and its companion Handy Terminal device, both of which are integral to our logistics product suite. These systems are designed to seamlessly integrate with our state-of-the-art ASRS systems. The teams mission is to build and maintain a robust, tested, and high-performance backend architecture, including databases and APIs, shared across all deployments. While the role emphasizes strong software development and engineering practices, we also value open communication and a collaborative team spirit. This role is open for candidates who can be based either in Chennai (India) or Tokyo (Japan)?. In This Role, You Will Design, develop, and maintain a key component that supports the efficient flow of supply chain operations. Enhance code quality and ensure comprehensive test coverage through continuous improvement. Collaborate effectively with cross-functional development teams to integrate solutions and align best practices. Requirements Qualifications 3 - 5 years of professional experience with Python, with a focus on versions 3.10 and above. Practical experience working with web frameworks such as FastAPI or Django. Strong understanding of SQL database principles, particularly with PostgreSQL. Proficiency in testing and building automation tools, including pytest, GitHub Actions, and Docker. Bonus Points Experience with NoSQL databases, particularly with Redis. Practical experience with asynchronous programming (e.g., asyncio) or message bus systems. Ability to clearly articulate technology choices and rationale (e.g., Tornado vs. Flask). Experience presenting at conferences or meetups, regardless of scale. Contributions to open-source projects. Familiarity with WMS concepts and logistics-related processes. Is This the Right Role for You? You are motivated by the opportunity to make a tangible impact and deliver significant business value. You appreciate APIs that are thoughtfully designed with clear, well-defined objectives. You thrive on understanding how your work integrates and contributes to a larger, cohesive system. You are proactive and self-directed, identifying potential issues and gaps before they become problems in production. Benefits Competitive salary package. Opportunity to work with a highly talented and diverse team. Comprehensive visa and relocation support. (ref:hirist.tech)

We are seeking a highly skilled and experienced C++ Software Engineer to architect, design, and implement advanced robotics and distributed systems. You will play a key role in building robust, scalable, and testable modules for Warehouse Robotics platforms and related distributed control systems. Requirements: Intermediate/Expert-level C++ (11/14/17/20): Deep understanding of modern C++ features (move semantics, smart pointers, lambdas, templates, type traits, SFINAE, etc.) Strong grasp of object-oriented, generic, and functional programming paradigms. Distributed Intelligence & Simulation: Experience architecting and simulating distributed agent systems. Knowledge of message-driven architectures and asynchronous event handling & Hierarchical State Machines. Software Architecture & Design: Proficient in designing extensible, modular, and testable C++ systems. Solid grasp of design patterns & Behaviour trees (Factory, Observer, Strategy, Command, etc.). Testing & Mocking: Experience with test-driven development (TDD), unit testing, and mocking frameworks. Ability to design and implement mock agents and test harnesses for complex systems. Concurrency & Real-Time Programming: Proficient in multi-threading, synchronization primitives, and real-time constraints. Familiarity with ROS timers and callback mechanisms. Mathematics & Geometry: Understanding of coordinate transformations, quaternions, and pose/orientation math. Code Quality: Strong commitment to code quality, documentation, and code reviews. Experience with static/dynamic analysis tools and CI/CD pipelines.

We are seeking an experienced and dynamic IT Manager to lead MS Dynamics 365 ERP implementation, drive digital transformation initiatives, and manage critical ad-hoc projects across global operations. The ideal candidate brings strong project management expertise, hands-on tool implementation experience, a strategic mindset, and the ability to work closely with multiple internal and external stakeholders to deliver high-impact business outcomes. A focus on tool decommissioning, cloud cost optimization, and operational efficiency is essential for this role. Requirements: 10-15 years of overall IT experience with at least 5+ years in Project Management roles. Proven experience in MS Dynamics 365 implementation , specifically with Finance & Supply Chain Management (FSCM) and/or Project Operations (PO) modules. Expertise working with cloud technologies (preferably Microsoft Azure) and FinOps optimization best practices, including cloud cost optimization and tool decommissioning. Strong ability to manage diverse stakeholders across internal departments, vendors, and client organizations. Hands-on experience with project management frameworks, agile delivery models, and ITSM practices. Capability to train and build high-performing teams aligned with evolving technology needs. Bachelor's degree in computer science, Information Systems, or related fields (mandatory). Excellent problem-solving skills, with a strategic, results-driven mindset. PMP certification highly preferred to ensure structured project execution. Strong communication, negotiation, and relationship-building skills.