1468 Capacity Planning Jobs - Page 18

The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Job Description for Performance Engineering Good hands-on experience with scripting with tools like JMeter (Mandatory), LoadRunner, Neoload, any mobile performance tool Should have worked in protocols like Web (HTTP/HTML), Web service, SAP-Web, SAP-GUI, True Client & Mobile protocols etc., Should have tested applications like .NET, JAVA, SAP Web, SAP GUI, MQ etc., Ability to write user defined functions/custom code to automate the script challenges Should have experience on APM tools Dynatrace (Mandatory) , App Dynamics, Splunk, New Relic, Wily, etc. Should have experience in Chaos Engineering using tools like Gremlin, Chaos Monkey, Chaos Mesh etc. Should have worked on Heap and thread dump analysis using any tool Should have knowledge on JVM, CLR Should have performed early performance testing Good knowledge in monitoring (Client side, Server Side, DB, Network and Load Balancer) Should have worked on Unix/Linux commands like VMSTAT, NMON etc., Should have written SQL queries, used profiling tools like SQL Profiler Should have demonstrated the performance reports to Clients with detailed inferences Good knowledge on Server Tuning & Optimization Good knowledge on Capacity Planning Optional: Should have knowledge in any programing languages like Core Java, Python, Shell etc., Should have worked on ALM/PC/QC/JIRA etc., Should have developed automated utilities to analyze the logs/reports Install, configure, maintain and administer the performance tools Mandatory Skills: Performance Testing.: Experience: 3-5 Years.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

BizOps Engineer II The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Title: Senior Vice President - Principal Engineer Work Type: Permanent Location: 1st to 4th Floors, Block D Embassy Golf Links, Business Park Bengaluru It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. Your New Role: Lead the design and architecture of complex, large-scale distributed systems ensuring scalability, reliability, and performance. Engage with global engineering teams and stakeholders, requiring occasional international travel to collaborate on architectural decisions and drive technology alignment across regions. Define and implement best practices for system design, API design, security, and high availability. Collaborate with engineering teams to create modular, reusable, and extensible architectures. Drive the adoption of modern architectural patterns, such as microservices, event-driven architecture, and domain-driven design. Conduct technical deep dives, design reviews, and mentoring sessions to ensure high-quality engineering output. Optimize system performance by identifying and addressing bottlenecks at scale. Research and integrate emerging technologies to keep the architecture future-proof. Ensure observability, monitoring, and logging are built into system designs. Work closely with product managers and business stakeholders to translate business requirements into scalable technical solutions. What will you bring. 10+ years of experience in software engineering and architecture. Strong understanding of scalable distributed systems, high availability, and fault tolerance. Experience designing and implementing microservices, event-driven architectures, and cloud-native systems. Deep expertise in one or more backend technologies (Java, Go, Python, etc.). Strong knowledge of databases (SQL, NoSQL), caching strategies, and messaging systems. Experience with cloud platforms (AWS, GCP, Azure) and infrastructure as code (Terraform, Pulumi, CloudFormation). Expertise in infrastructure technologies like Kubernetes, CI/CD, container orchestration, and service mesh. Knowledge of security best practices in application and system design. Proven experience in system performance tuning, capacity planning, and scalability analysis. Strong problem-solving skills and the ability to guide engineering teams through complex challenges. Nice to Have: Experience in AI/ML infrastructure, big data processing, or edge computing. Contributions to open-source projects or active participation in tech communities. Experience with multi-region deployments and global-scale architectures. Why Join Us? Work on high-impact, cutting-edge projects that drive business and engineering excellence. Influence the technical roadmap and strategy of a dynamic organization. Collaborate with top engineers in an innovative and fast-paced environment. Competitive salary, benefits, and growth opportunities in technical leadership. If you are passionate about architecture, design, and building scalable systems, we would love to hear from you A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be. More focus on you: We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We re on LinkedIn: NAB Innovation Centre India

Job Description Summary We are seeking a highly experienced and strategic Systems Operations Leader to oversee the global operations of engineering test and development environments. This role is responsible for ensuring the availability, performance, and scalability of platforms that support software development, integration, and validation across geographically distributed teams. The ideal candidate will bring deep technical expertise, operational leadership, and a global mindset to drive excellence in engineering infrastructure. . Job Description Job Description Roles and Responsibilities The Engineering Systems Global Operations Leader will be responsible for providing global leadership in planning, organizing, and coordinating the day-to-day operations of the Engineering Develpment and Testing Environments. This includes overseeing all aspects of engineering system management, maintenance, and upgrades across multiple sites globally. The role involves working closely with cross functional teams, site leadership to ensure smooth functioning of engineering systems, minimize downtime, and enhance operational efficiency. Responsibilities: Provide strategic leadership for global operations supporting engineering systems used in software development, integration, testing, and related environments. Partner with site leaders and designated SPOCs to design and implement standardized operating procedures, policies, and best practices for engineering infrastructure. Ensure the reliability, performance, and security of engineering platforms across all global locations. Track and analyze key performance indicators for engineering systems, identifying opportunities for optimization and implementing necessary improvements. Collaborate closely with engineering, QA, DevOps, and cybersecurity teams to align infrastructure with development pipelines and regulatory compliance. Drive global standardization and automation initiatives to enhance operational consistency and efficiency. Oversee system monitoring, incident management, root cause analysis, and continuous improvement efforts. Manage vendor engagements, including licensing agreements and service level commitments for engineering tools and environments. Lead a globally distributed team from partner organizations, fostering a culture of excellence, accountability, and continuous learning. Develop and manage operational budgets, conduct capacity planning, and define long-term infrastructure strategies. Ensure adherence to global security standards and data protection regulations. Promote a safe and compliant work environment by upholding safety protocols and environmental guidelines. Maintain clear and consistent communication with stakeholders at all levels, providing updates on key initiatives and system performance. Work cross-functionally to streamline engineering processes and optimize workflows for greater agility and productivity. Required Qualifications Bachelors degree in relevant engineering streams or equivalent. Masters degree preferred. Proven experience (15+ years) in managing engineering systems in a large, multi-site organization. Strong understanding of engineering systems, including HVAC, electrical, plumbing, and fire protection. Excellent problem-solving skills, with the ability to think critically and make sound decisions under pressure. Effective communication skills, both written and verbal, with the ability to convey complex technical information to non-technical audiences. Ability to collaborate effectively with cross-functional teams and provide clear direction to team members. Strong project management skills, with the ability to prioritize tasks and manage resources efficiently. Knowledge of lean principles and continuous improvement methodologies. Ability to travel occasionally, as required. GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-MA6 Relocation Assistance Provided: Yes

Job Description: Senior Technical Program Manager - End User Services (Offshore Remote) Location: Offshore - Remote Employment Type: Full-time Experience Required: 10+ years in IT Infrastructure & End User Services with 5+ years in Program/Project Management Position Overview We are seeking a Senior Technical Program Manager (TPM) with deep experience in End User Services to manage the planning, execution, and delivery of large-scale initiatives across Service Desk, Desktop Engineering, Remote Support, and Collaboration Platforms. This is a remote offshore role requiring close collaboration with onshore IT leadership, global stakeholders, and delivery teams to ensure seamless, high-quality IT support and workplace modernization. Key Responsibilities Program Management & Governance - Lead and manage end-to-end delivery of end user technology programs - Create detailed project plans, schedules, resource allocations, and RAID logs - Drive execution through Agile/Scrum or hybrid methodologies - Ensure compliance with SLA, KPI, and contract deliverables End User Services & Desktop Engineering - Coordinate global Service Desk activities, including L1/L2 escalation models - Oversee device provisioning, imaging (SCCM/Intune/JAMF), patching, software deployment - Implement remote support best practices and automation (e.g., Bomgar, BeyondTrust) - Drive zero-touch provisioning, standard device builds, and application packaging Collaboration & Modern Workplace - Lead transformation of collaboration tools: Microsoft 365, Teams, Zoom, Slack - Ensure governance of access policies, licenses, compliance configurations - Enable training, adoption, and change management for end users Reporting, Tools, and Analytics - Design and deliver executive dashboards (Power BI, ServiceNow, Excel) - Track performance using tools like SysTrack, Nexthink, ServiceNow, Freshservice - Conduct root cause analysis (RCA), trend analysis, and capacity planning Stakeholder & Vendor Management - Engage with onshore program sponsors, service owners, and compliance teams - Manage offshore delivery teams (engineers, SMEs, L1/L2 agents) - Govern third-party service providers and outsourcing partners Required Skills & Qualifications - 10+ years of experience in End User Services, IT Infrastructure, or Workplace IT - 5+ years in a senior program/project management role - Strong understanding of: ITIL framework and service delivery models SCCM, Intune, JAMF, AutoPilot, Workspace ONE Collaboration tools: Microsoft 365, Exchange Online, Teams, Zoom ServiceNow or other ITSM platforms - Experience leading offshore delivery teams and working across time zones - Proven ability to communicate with VP/C-level stakeholders - Excellent organizational, documentation, and communication skills Preferred Certifications - PMP, PRINCE2, or SAFe Agile certification - ITIL v4 Foundation or Intermediate - Microsoft 365 Certified: Modern Desktop Administrator Associate Work Hours - Flexible offshore shift aligned to US Pacific or Central Time - Must be available for daily sync-ups with onshore leadership

Req ID: 332499 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior SAP S/4 HANA Manufacturing Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). Senior SAP S/4 HANA Manufacturing Consultant At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a senior SAP S/4 HANA Manufacturing Consultant to join our team. SAP S/4 HANA Manufacturing Consultant: An SAP S/4HANA Procure to pay consultant is responsible for implementing, configuring, and supporting SAP S/4HANA Manufacturing solutions . This involves understanding business requirements, designing solutions, performing configurations, testing, and providing user support. Gathering and Analyzing Requirements: Working with business users to understand their needs and translating them into functional specifications for SAP S/4HANA Manufacturing. Solution Design and Configuration: Designing and configuring the SAP S/4HANA Manufacturing (PP and QM ) module to meet business requirements, including setting up company codes, chart of accounts, fiscal year variants, and other relevant configurations. Engage with customers in executive meetings, solution workshops, and design sessions and clearly articulate the business value of SAP solutions through tailored presentations and demos. Identify and describe solution options, evaluate pros/cons, and make recommendations regarding best solution strategies and estimated opportunity timelines. Create business requirements documents, process maps, high-level solution design diagrams, and scope of works for various business implementation scenarios and solution designs. Shape conversations with customers by guiding deep cross-functional Discovery based on industry best practices, customer research, and SAP customer experiences across SAP solutions. Stay updated on SAP product roadmaps and trends, leveraging this knowledge to influence presales strategies. Deliver customized demos, workshops, and presentations to illustrate the value of SAP s cloud portfolio. Collaborate with SAP s technical and implementation teams to ensure a seamless transition from presales to delivery. Monitor market and competitive trends in the SAP cloud landscape to keep the presales strategy relevant Training other members of the pre-sales team on the technical aspects of the service offerings and products. Positions General Duties and Tasks: 10+ years of experience in SAP S/4 HANA Manufacturing implementing , solution architecture, SAP consulting and solution architecture experience Strong knowledge of production planning processes, including MRP, production scheduling, and capacity planning. Proficiency in SAP S/4HANA QM functionalities, including quality planning, quality inspection, and quality control. Excellent communication, presentation, and client relationship skills. Ability to translate technical details into business language and value-driven solutions. Experience in industries like manufacturing or Life Sciences. Bachelor s degree in Computer Science, Engineering, Business, or related field. Location: Hyderabad, Bangalore

Meeting SLA s consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards - People Management and ensuring smooth functioning of the process/team Controlling attrition - Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations - Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team s performance dash boards on a weekly and monthly basis. - Management of team productivity - Associate Engagement and Development Qualifications Graduate

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning. Responsibilities: Monthly, weekly, daily and half or hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth objectives. Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer experience and maximizing operational efficiencies. Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making. Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes. Articulate reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness. Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes. Consistent exercise of independent judgment and discretion in matters of significance. Interface with call center leaders to understand the fast changing business needs and make updates where necessary (Tracker meets). Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes (Tracker file). Data analysis, trending, and preparation of hourly, daily and monthly call center performance reports. Provide analysis and recommendations to improve staffing levels and efficiency. Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests. Update workforce management and other data bases as changes occur. Respond to management requests to produce what if scenarios. Other duties as assigned. Skills Requirements: Prior workforce management experience including forecasting, staffing, and scheduling required. Prior call / contact center experience required. Ability and willingness to work flexible days and hours. Demonstrated knowledge and experience in Workforce Management technology required. Strong analytical and problem solving skills. Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies. Ability to prepare and present reports accurately and timely. Strong understanding of business requirements and call center operations. Strong planning, time management and organizational skills. Ability to communicate effectively, both verbal and in writing. Experience presenting reports, forecasts, trends and recommendations to the team and senior management. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent preferred. Degree in Business Administration or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Manage and mentor a team of SREs, assigning tasks, providing technical guidance, and fostering a culture of collaboration and continuous learning. Design and Implement Monitoring and Alerting: Lead the implementation of reliable, scalable, and fault-tolerant systems, including infrastructure, monitoring, alerting. Incident Management: Manage incident response processes, including root cause analysis, post-mortem reviews, and proactive mitigation strategies to minimize system downtime and impact. Monitoring & Alerting: Develop and maintain comprehensive monitoring systems to identify potential issues early, set appropriate alerting thresholds, and optimize system performance. Automation & Tooling: Drive automation initiatives to streamline operational tasks, including deployments, scaling, and configuration management, utilizing relevant tools and technologies. Capacity Planning: Proactively assess system capacity needs, plan for future growth, and implement scaling strategies to ensure optimal performance under load. Performance Optimization: Analyze system metrics and identify bottlenecks, implement performance improvements, and optimize resource utilization. Collaboration: Work closely with development teams, product managers, and other stakeholders to ensure alignment on reliability goals and smooth integration of new features. Technical Strategy: Develop and implement the SRE roadmap, including technology adoption, standards, and best practices to maintain a high level of system reliability. Technical Skills and Experience Technical Expertise: Strong proficiency in system administration, cloud computing (AWS, Azure), networking, distributed systems, containerization technologies (Docker, Kubernetes). Programming Skills: Expertise in scripting languages (Python, Bash) and ability to develop automation tools. Good to have basic understanding of Java Monitoring & Alerting: Deep understanding of monitoring systems (Prometheus, Grafana), alerting configurations, and log analysis. Incident Management: Proven experience in managing critical incidents, performing root cause analysis, and coordinating response efforts. Leadership & Communication: Excellent communication skills to convey technical concepts to both technical and non-technical audiences, ability to lead and motivate a team. Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve complex technical issues. Qualifications & Experience B.E OR B.Tech Key Skills * Monetize your SME relationship by 8X. Enhance your offerings with our advanced solutions

Manage incident response processes, including root cause analysis, post-mortem reviews, and proactive mitigation strategies to minimize system downtime and impact. Monitoring & Alerting: Develop and maintain comprehensive monitoring systems to identify potential issues early, set appropriate alerting thresholds, and optimize system performance. Automation & Tooling: Drive automation initiatives to streamline operational tasks, including deployments, scaling, and configuration management, utilizing relevant tools and technologies. Capacity Planning: Proactively assess system capacity needs, plan for future growth, and implement scaling strategies to ensure optimal performance under load. Performance Optimization: Analyze system metrics and identify bottlenecks, implement performance improvements, and optimize resource utilization. Collaboration: Work closely with development teams, product managers, and other stakeholders to ensure alignment on reliability goals and smooth integration of new features. Technical Strategy: Develop and implement the SRE roadmap, including technology adoption, standards, and best practices to maintain a high level of system reliability. Programming Skills: Expertise in scripting languages (Python, Bash) and ability to develop automation tools. Good to have basic understanding of Java Monitoring & Alerting: Deep understanding of monitoring systems (Prometheus, Grafana), alerting configurations, and log analysis. Incident Management: Proven experience in managing critical incidents, performing root cause analysis, and coordinating response efforts. Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve complex technical issues. Qualifications & Experience B.E or B.Tech Key Skills * Monetize your SME relationship by 8X. Enhance your offerings with our advanced solutions

Collaboration Solution Engineer - - - - - - - - - - - - Collaboration Solution Engineer is an individual who works in close co-ordination with Global engineering team. An Engineer is responsible for managing and maintaining O365 infrastructure and associated operational services. The position requires a candidate with work on Collaboration domain related projects, works as L3 engineer and be a part of Scripting Factory team to integrate new/ongoing scripting/automation initiative. An ideal candidate will ensure that the designed solution and evolutions meet functional and non-functional requirements such as availability, performance, security, and maintainability. You will work in collaboration with the Solution engineering team to ensure that the good quality of the developments as well as the scripts delivery/releases pipeline is as efficient as possible. You will also participate in the technological development of the platform by integrating the latest innovations into the automations that make it up. Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies. Duties and Responsibilities Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Office 365/Exchange related systems. Maintain uptime by pro-active management and monitoring to ensure environment health, and minimize disruptions to mail-flow Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities and potential use within Michelin Ability to translate technical issues into understandable business language for end users. Leads initiatives for researching and deploying new applications Deploy advanced Microsoft 365 Services including Enterprise and Mobility Provide guidance and leadership as a Senior staff member of the team Assist in managing Support Services and related deliverables Excellent decision making and critical-thinking skills Excellent organizational and communication skills are required To meet deadlines with Projects and Assignments To learn and support new technologies and train others Be the code expert and the technical reference of the team and propose new script solutions to meet the business needs. Identify opportunities to innovate, extend and enhance engineering activities everywhere possible. Maintain the scripts and the automation platform in working order or quickly restore it to working order in the event of a failure. Work closely with partners and internal teams to ensure that the platform meets security, SLA and performance requirements. Writing, updating and use of documentation. Debug complex problems and create solid solutions. Sponsor good software development practices - including adherence to Michelin chosen software development methodology (Agile), standard setting. Continuously test the resiliency of scripts and infrastructures under various error conditions. Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges. Troubleshooting and ability to analyze technical problems to prevent future occurrence. Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Microsoft Exchange Office Intune Azure Active Directory O365Collaboration and End User Productivity Microsoft Office SharePoint Yammer Delve OneDrive Skills: 7+ years of design and project implementation experience in Office 365 using enterprise systems management tools. Candidate needs to have strong knowledge across - Microsoft PowerShell, PowerBI, PowerAutomate Microsoft O365 Tenant Administration Portal Exchange Online SharePoint One Drive for Business Teams Yammer 3+ years of advanced experience with Microsoft PowerShell Requires experience in the areas of solution engineering, design, planning, monitoring, and alerting, system security, system upgrades, and enterprise backup and recovery. Requires experience in the areas of solution engineering and design, asset management, change management, capacity planning, monitoring, and alerting, system security, system upgrades, patch management, and enterprise backup and recovery. Well-versed about best ways to technically manage and maintain O365 environments Experience in deploying Office 365 on Win 10 and above across an enterprise Design and deployment of Microsoft cloud technologies, i.e. Azure AD, EMS, RMS, and OMS. Proven track record of automating, deploying, and maintaining enterprise level solution environments on secure 0365 platforms. Good development experience in MS Power Suite (PowerShell, PowerApps, Power Automate, PowerBI), Gitlab, Jenkins, and application platform deployment automation Assist with Scrum Team estimation of stories and sizing of effort to include the representation of the test automation and engagement with Continuous Integration (CI) required Establish, grow and drive strategic relationships with the internal stakeholders. Map business scenarios to technology solutions, manage technical deployment challenges Enable technical features that drive consumption of the deployed service. Special skills / Certifications / Requirements if any Possession of or working towards Microsoft Office 365 Certifications ITIL V3/V4 Foundation Soft skills Strong Team Player Ability to work in an Agile framework An excellent reputation for support to end-users and leading teams Energetic, highly motivated self-starter and have a positive attitude Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong attention to details Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company KEY EXPECTED ACHIEVEMENTS The road map of the expertise domain is created and communicated to stakeholders . The standards and Framework are : o Built o Deployed o Supported Checking actions and capitalization of good practices are realized. Build and monitor the Obsolescence treatment plan of the expertise domain . Provide necessary assistance to project or support teams

Collaboration Solution Engineer Collaboration Solution Engineer is an individual who works in close co-ordination with Global engineering team. An Engineer is responsible for managing and maintaining O365 infrastructure and associated operational services. The position requires a candidate with work on Collaboration domain related projects, works as L3 engineer and be a part of Scripting Factory team to integrate new/ongoing scripting/automation initiative. An ideal candidate will ensure that the designed solution and evolutions meet functional and non-functional requirements such as availability, performance, security, and maintainability. You will work in collaboration with the Solution engineering team to ensure that the good quality of the developments as well as the scripts delivery/releases pipeline is as efficient as possible. You will also participate in the technological development of the platform by integrating the latest innovations into the automations that make it up. Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies. Duties and Responsibilities Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Office 365/Exchange related systems. Maintain uptime by pro-active management and monitoring to ensure environment health, and minimize disruptions to mail-flow Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities and potential use within Michelin Ability to translate technical issues into understandable business language for end users. Leads initiatives for researching and deploying new applications Deploy advanced Microsoft 365 Services including Enterprise and Mobility Provide guidance and leadership as a Senior staff member of the team Assist in managing Support Services and related deliverables Excellent decision making and critical-thinking skills Excellent organizational and communication skills are required To meet deadlines with Projects and Assignments To learn and support new technologies and train others Be the code expert and the technical reference of the team and propose new script solutions to meet the business needs. Identify opportunities to innovate, extend and enhance engineering activities everywhere possible. Maintain the scripts and the automation platform in working order or quickly restore it to working order in the event of a failure. Work closely with partners and internal teams to ensure that the platform meets security, SLA and performance requirements. Writing, updating and use of documentation. Debug complex problems and create solid solutions. Sponsor good software development practices - including adherence to Michelin chosen software development methodology (Agile), standard setting. Continuously test the resiliency of scripts and infrastructures under various error conditions. Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges. Troubleshooting and ability to analyze technical problems to prevent future occurrence. Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Microsoft Exchange Office Intune Azure Active Directory O365Collaboration and End User Productivity Microsoft Office SharePoint Yammer Delve OneDrive Skills: 7+ years of design and project implementation experience in Office 365 using enterprise systems management tools. Candidate needs to have strong knowledge across - Microsoft PowerShell, PowerBI, PowerAutomate Microsoft O365 Tenant Administration Portal Exchange Online SharePoint One Drive for Business Teams Yammer 3+ years of advanced experience with Microsoft PowerShell Requires experience in the areas of solution engineering, design, planning, monitoring, and alerting, system security, system upgrades, and enterprise backup and recovery. Requires experience in the areas of solution engineering and design, asset management, change management, capacity planning, monitoring, and alerting, system security, system upgrades, patch management, and enterprise backup and recovery. Well-versed about best ways to technically manage and maintain O365 environments Experience in deploying Office 365 on Win 10 and above across an enterprise Design and deployment of Microsoft cloud technologies, i.e. Azure AD, EMS, RMS, and OMS. Proven track record of automating, deploying, and maintaining enterprise level solution environments on secure 0365 platforms. Good development experience in MS Power Suite (PowerShell, PowerApps, Power Automate, PowerBI), Gitlab, Jenkins, and application platform deployment automation Assist with Scrum Team estimation of stories and sizing of effort to include the representation of the test automation and engagement with Continuous Integration (CI) required Establish, grow and drive strategic relationships with the internal stakeholders. Map business scenarios to technology solutions, manage technical deployment challenges Enable technical features that drive consumption of the deployed service. Special skills / Certifications / Requirements if any Possession of or working towards Microsoft Office 365 Certifications ITIL V3/V4 Foundation Soft skills Strong Team Player Ability to work in an Agile framework An excellent reputation for support to end-users and leading teams Energetic, highly motivated self-starter and have a positive attitude Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong attention to details Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company KEY EXPECTED ACHIEVEMENTS The road map of the expertise domain is created and communicated to stakeholders . The standards and Framework are : o Built o Deployed o Supported Checking actions and capitalization of good practices are realized. Build and monitor the Obsolescence treatment plan of the expertise domain . Provide necessary assistance to project or support teams

Job Description : Implementation of shop floor layout and workstation design Operational excellence: Continuous implementation of Kaizens Asset management: Equipment capacity planning, purchase, and commissioning of new equipment Implementation of Lean tools on the shop floor (5S, TIMWOOD, KANBAN, JIT) Overseeing installation and commissioning of new equipment (e.g., overhead cranes, material handling equipment) Execution of time studies and monthly productivity calculations Timely review and updates; participation in ISO audits, customer compliance audits, and internal/external audits Effective implementation and monitoring of operational excellence projects assigned by management Installation and commissioning of new Material Handling Equipment (MHE), such as scissor lifts, overhead cranes, manlifts, and BOPTs Desired Profile : Excellent communication and presentation skills Excellent negotiations skills Well versed in English & Hindi Hardworking & go getter Experience : 5 years Industry Type : Service industry, Manufacturing indusry, Airconditioning-Refrigeration Education : B.E. Location : KoparKhairne Industry Type : Service industry, Manufacturing indusry, Airconditioning-Refrigeration Privacy Settings This site uses third-party website tracking technologies to provide and continually improve our services, and to display advertisements according to users interests. I agree and may revoke or change my consent at any time with effect for the future. Privacy More Information Marketing Functional Essential

Team Lead - Operations Location: Bangalore, India About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world s largest enterprises to the most ambitious startups use Stripe to accept payments, grow revenue, and unlock new business models. Our mission is to increase the GDP of the internet, and we re just getting started. Every Stripe employee has the opportunity to impact this mission meaningfully. About the Stripe Delivery Center (SDC) The SDC is a strategic operations hub designed to scale Stripe s user support, compliance, and operational excellence. We work at the intersection of user empathy, operational scale, and technical depth to support Stripe s most critical workflows. Our teams partner deeply with global stakeholders across product, engineering, legal, and risk to deliver reliable, high-quality outcomes for our users. About the Role We re looking for a high-agency, people-first Team Lead to manage a group of Operations Associates supporting one of Stripe s high-impact verticals. You will operate in a player-coach capacity, ensuring daily execution excellence while mentoring your team toward long-term success. This is a hands-on role combining operations leadership, team development, and process ownership. You ll work at the heart of scaled operations \ where structured execution meets deep ownership. What You ll Do Lead with Clarity & Accountability: Manage a team of Associates and ensure delivery on key KPIs across quality, productivity, and timeliness. Be a Subject Matter Expert: Act as a go-to leader in your workflow, resolving complex cases, guiding escalations, and driving operational decision-making. Critical thinker: Demonstrates strong critical thinking and end-to-end ownership in navigating ambiguity, resolving complex issues, and driving outcomes without constant direction. Coach & Grow Talent: Provide regular feedback, run structured development conversations, and mentor Associates on career progression within and beyond their current roles. Drive Operational Rhythm: Own capacity planning, queue monitoring, shift scheduling, and issue triaging to ensure stable daily operations. Build a Culture of High Standards: Set clear expectations, uphold rigorous quality benchmarks, and foster continuous improvement in process and people. Execute Process Enhancements: Identify gaps and lead small-scale initiatives to reduce manual effort, improve turnaround times, or elevate the user experience. Partner with Cross-Functional Teams: Collaborate with program managers, product specialists, quality auditors, and global stakeholders to drive alignment and excellence. Contribute to Team Identity: Help shape the culture, rituals, and onboarding practices that make your team a cohesive, inclusive, and high-performing unit. Who You Are Minimum Qualifications 1 - 2+ years of people leadership or team lead experience in customer support, back-office operations, or a scaled service environment Demonstrated ability to mentor, coach, and guide teams to success Operationally strong - able to manage queues, plan capacity, and make real-time execution decisions Strong communication and interpersonal skills, especially in handling feedback, conflict, and ambiguity Experience collaborating with cross-functional stakeholders (e.g., product, risk, compliance) Hands-on experience working within structured SOPs, SLAs, and quality frameworks Comfortable in working shifts (including periodic weekend coverage with compensatory weekday off) Preferred Qualifications Exposure to scaling support or operations within high-growth or tech environments Familiarity with metrics-led performance management Prior experience in owning a domain or initiative beyond daily execution (e.g., Automation / LLM contributions, QA improvements, onboarding, playbook creation) Why Join Us As a Team Lead, you will shape the next generation of high-agency associates at Stripe. You ll be empowered to lead with empathy, innovate responsibly, and elevate those around you while helping scale Stripe s operational backbone. Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Team Operations Job type Full time

As a Backup Architect with expertise in Commvault, you will be responsible for the design, optimization, automation, and governance of enterprise backup and recovery systems. Your role is critical in ensuring data availability, business continuity, and compliance with global data protection regulations. You will lead architecture decisions, guide operational teams, and support transformation initiatives, particularly within hybrid cloud environments (on-prem + Azure). Task and Responsibilities: Architect and lead the design of scalable and resilient backup solutions using Commvault. Define the technical roadmap and governance strategy for data protection and backup in hybrid environments. Create automation scripts and policies to streamline backup, restore, and archival processes. Conduct performance tuning, capacity planning, and continuous improvement of backup operations. Define and enforce retention, disaster recovery, and archival policies in line with business requirements and compliance standards. Design and test disaster recovery (DR) scenarios and support DR drills. Lead platform migrations, version upgrades, and patching with minimal service disruption. Integrate Commvault with cloud-native services (especially Azure Backup, Blob storage) for cloud backup and archival use cases. Collaborate with InfoSec and Governance teams to implement cyber resiliency features like air-gapped backups, encryption, immutable storage, and ransomware protection. Provide architectural oversight and mentoring to Backup Administrators and cross-functional infrastructure teams. Monitor KPIs and generate dashboards/reports on backup job health, storage trends, and SLA adherence. Qualifications and Skills: 8+ years of experience in backup architecture and enterprise data protection roles. Strong expertise in Commvault, Cohesity and Veritas NetBackup platform architecture and administration (CommCell Console, Media Agents, Storage Policies, Deduplication, etc.). Experience with Commvault HyperScale, Commvault/Azure hybrid configurations, and cloud-to-cloud backups. Familiarity with data compliance frameworks (e.g., HIPAA, GDPR, ISO 27001) related to data protection. Strong scripting/automation experience using PowerShell, Bash, or Commvault Command Line Interface (CLI). Sound knowledge of backup storage infrastructure, including disk, tape, NAS, SAN, and cloud tiers. Working experience with other backup platforms like Veritas NetBackup and Cohesity (optional). Proficient in incident/change/problem management processes (preferably ITIL Certified). Excellent troubleshooting and communication skills across technical and non-technical teams. Excellent written and verbal communication skills to collaborate with cross-functional teams and communicate technical information to non-technical stakeholders.

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. JoB decription Job Description for Performance Engineering Minimum work experience: 5 - 12 Years Good hands-on experience with scripting with tools like JMeter (Mandatory), LoadRunner, Neoload, any mobile performance tool Should have worked in protocols like Web (HTTP/HTML), Web service, SAP-Web, SAP-GUI, True Client & Mobile protocols etc., Should have tested applications like .NET, JAVA, SAP Web, SAP GUI, MQ etc., Ability to write user defined functions/custom code to automate the script challenges Should have experience on APM tools Dynatrace (Mandatory) , App Dynamics, Splunk, New Relic, Wily, etc. Should have experience in Chaos Engineering using tools like Gremlin, Chaos Monkey, Chaos Mesh etc. Should have worked on Heap and thread dump analysis using any tool Should have knowledge on JVM, CLR Should have performed early performance testing Good knowledge in monitoring (Client side, Server Side, DB, Network and Load Balancer) Should have worked on Unix/Linux commands like VMSTAT, NMON etc., Should have written SQL queries, used profiling tools like SQL Profiler Should have demonstrated the performance reports to Clients with detailed inferences Good knowledge on Server Tuning & Optimization Good knowledge on Capacity Planning Optional: Should have knowledge in any programing languages like Core Java, Python, Shell etc., Should have worked on ALM/PC/QC/JIRA etc., Should have developed automated utilities to analyze the logs/reports Install, configure, maintain and administer the performance tools Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Testing.: Experience: 5-8 Years.