WFM Capacity Planner Lead at Hyderabad and Mumbai

4 - 9 years

3 - 7 Lacs

hyderabad mumbai (all areas)

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibilities

  • Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a

strong focus on staff planning, scheduling, and stakeholder management.

  • Create, develop, and maintain detailed capacity plans with volume projections and key

business assumptions.

  • Analyse historical volumes and create long-term staffing plans while keeping in mind Service

Level goals, Operational Flexibility, and Cost Effectiveness.

  • Maintain headcount reporting, attrition tracking, and business trends for all functions.
  • Continuously monitor and adjust forecasts according to changes in demand, while identifying

potential risks to capacity and proactively creating contingency plans.

  • Collaborate with the Command Center and Operations teams to gauge current business

trends on shrinkage and productivity in order to enhance planning models.

Requirements

  • Excellent written and verbal communication skills.

Open to rotational shift.

Complete WFO profile.

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