Responsibilities: * Manage property operations: Housekeeping & maintenance supervision * Oversee Guest relations: Guest stay experinece management , Payment collection * Accounts Management: Cash & Revenue sheet updation, OTA account Management Annual bonus
This role involves working directly with the founder and being on responsible for managing the complete operations and customer experience for the Properties assigned to him/her. He/She will act as a Mini-CEO and will lead a team of on-ground staff to implement the StayMazing standards and experiences to ensure customer delight and achievement of revenue targets. We are looking for a candidate who is intrinsically motivated and is ready to learn and grow at a fast pace. He/She should be excellent at problem-solving, people management & communication, and should take complete responsibility for his/her tasks. Booking & Revenue Management-(4%) You will be the first point of contact for the guests. You will be responsible for reaching out to the guests to confirm bookings, service any special needs, and manage the guest experience during the Stay. Daily updation of Revenue and expenses in the P&L Sheet. Operations Management (60%) Develop and implement the Property cleaning schedule basis the guest check-in and check-out time by coordinating with the Housekeeping staff, while ensuring strict adherence to turnaround time. Inspect the property post-cleaning to verify the adherence to the StayMazing Standards. Inspect the property during guest check-out to identify any damages and take requisite measures. Monitor the inventory of housekeeping supplies and replenish when needed. Coordinate with ground staff in case of a breakdown to close the issue within the defined turnaround time. Preferred candidate profile