Job
Description
About Credit Saison India: Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people. Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Role Objective Own and manage end-to-end campaign execution for all lifecycle journeys – across loan activation, usage, repayment, and top-up/cross-sell. The primary goal will be to deepen customer engagement and improve business metrics such as activation rate, product stickiness, and customer lifetime value, using CRM-driven communication. Key Responsibilities ● Define, build, and deploy communication journeys aligned with key lifecycle stages: Post-disbursal onboarding, Pre-EMI reminders, repayment follow-ups, Top and cross-sell campaigns ● Own campaign design and deployment using Salesforce Marketing Cloud, define trigger logic, audiences, templates, and frequency. Build journeys across channels – SMS, WhatsApp, Email, Push. ● Monitor campaign performance: open rate, click rate, repayment %, bounce resolution %, top-up conversion, etc. ● Run A/B tests, track control vs. exposed cohorts, and iterate for performance lift. ● Work with Data Science, Product, Collections, and Customer Experience teams to integrate lifecycle requirements. ● Align campaign flows with operational changes (e.g., repayment cycles, product updates, regulatory norms). ● Partner with Tech/CRM to ensure data flows, tagging, and event integrations are in place. ● Monitor and optimize campaign performance. ● Responsible for end-to-end development and execution of customer communication journeys using behavioral hooks, customer intent signals, and lifecycle triggers to drive timely actions and habit formation across lending products. ● Identify actionable customer insights and translate them into targeted, insight-led campaigns that influence user behavior and improve lifecycle outcomes. Must-Have Experience & Skills ● 3–5 years of hands-on CLCM experience in an BFSI, preferably in lending products. ● Preferably have worked with the SME audience ● Deep familiarity with borrower lifecycle journeys and communication needs across credit stages. ● Strong command over Salesforce Marketing Cloud (Journey Builder, Automation Studio, Contact Builder). ● Experience managing multi-channel campaigns in regulated environments. ● Analytical mindset – can work with dashboards and data to make campaign decisions. ● Should be extremely collaborative, have good project management skills driven environment. Show more Show less
