1208 Call Monitoring Jobs - Page 38

We are hiring for Quality Analyst for Banking process Min 12 months Dispute Domain experience Experience in chat transactions in customer support assisting customers and resolving queries Customer Service Banking experience is preferred Quality Transaction Monitoring/Evaluation Analysis using QC tools of Individual and group level opportunities Reporting at defined frequencies Internal and External calibrations Responsible for managing quality trends session at weekly level Manage Risk based audits Identify training need for low performers Assisting team leaders in coaching bottom performers Open to work in rotational shift 5 days working / 2 rotational off Job location : Malad interested ca...

Cameo Corporate Services is looking for Customer Support Executive (Domestic) to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment...

Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solv...

Communication Conflict Resolution. Leadership. Critical Thinking. Interpersonal Skills. Time and Priority Management. Respecting Diversity and Generational Differences in the Workplace. Problem Solving. Requirements Excellent communication and interpersonal skills Problem solving Leadership Scheduling work Training employees Assisting in the hiring process Reporting to senior management Giving feedback Resolving conflict

BPO Quality Analyst Preference - Only females Any graduate with min 1 year of experience in Call auditing in BPO. Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Associate Qualifications:Any Graduation Years of Experience:1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational...

Looking for only Immediate to 15 Days of notice period Designation - Quality Analyst Experience - 1 to 4 years Qualification - Any graduation (Full time) What are we looking for? •Quality Assurance (QA) • Call monitoring • Call Quality Auditing •Adaptable and flexible •Agility for quick learning •Commitment to quality Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you mak...

A Quality Analyst in a (BPO) company is responsible for ensuring the quality of products and services delivered to clients by monitoring and evaluating various processes and interactions.

Role & responsibilities Quality Analyst Preferred candidate profile

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfi...

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice process BPO Need Immediate Joiners Only Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving client...

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving ...

Hiring for SBI Capital Securities Designation: Client Activation (Quality Analyst) Location: Udaipur & Jodhpur CTC: Upto 5lpa Reportees: Individual role Role & responsibilities Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze new Client Quality. Being a strong link between the Sales and the Dealing team to ensure client activation & mapping. Responsible to Track stop trades & formulate strategy for activation. Achieve of monthly / quarterly & yearly targets of new client revenue & increase in AUM as defined by the organization Conducting synergy meetings between internal teams with a objective to meet set targets Check gaps and conduct qual...

Must have Min 1+yr Exp as Quality Analyst from International Banking Process BPO Must know Quality QC Metrics. Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Hi Candidate, We are hiring for Senior Process Manager (Quality) Overall 10+ years of experience. Transitional quality experience is Must. Should be comfortable with Night Shift (US Shift - 24*7) Telecom experience is preferred. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Sup...

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent i...

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent i...

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent i...

Jiyan Infographic is looking for Design Quality Specialist to join our dynamic team and embark on a rewarding career journey Design Team Leadership:Lead, mentor, and manage a team of designers, including graphic designers, UX/UI designers, and other design professionals Foster a collaborative and creative work environment Set clear goals and performance expectations for the team Design Strategy and Planning:Develop and communicate the design vision and strategy in alignment with the organization's goals Collaborate with stakeholders to define design project objectives, scope, and timelines Create design project plans, budgets, and resource allocations Design Quality and Standards:Establish a...

Key responsibilities: • Implement and ensure Call Quality Audit. • Implement relevant measures to achieve desired level of Customer Satisfaction. • Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. • To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. • Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. • Work on a continuous process of evaluating and identifying key behavior that drives sales and improve customer experiences. Should Have: Educational Qualification: Graduate and Above. Previous ...

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE