1208 Call Monitoring Jobs - Page 39

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Role: Call Quality Analyst (BPO) Experience: 1-3 Years Salary: 25k + Incentive Language: Tamil , Malayalam, Telugu, Kannada Fluent Communication Location: Chennai Skills: BPO Call Auditing Call Monitoring Review & Feedback Out Bound Calls Tools

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality managem...

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in International Voice Process is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment...

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills.

We are Hiring for Call Quality Analyst - Manipal Fintech About Us:- Manipal Fintech, a proud part of The Manipal Group, is transforming lending with innovation, security, and excellence. As a leading fintech platform, we offer seamless, reliable, and customer-first financial solutions, ensuring quick and transparent access to funds. Built on a foundation of trust and powered by cutting-edge technology, we empower individuals and businesses to achieve financial success effortlessly. Role Expectations:- Monitor calls, evaluate Quality, enhance sales and customer experience. Identify improvement points and provide actionable insights to the agents. Track progress of the agents assigned to them ...

Gives constructive feedback to associates and derive action plan. Completing Call Monitoring and Feedbacks as per SLAs and compliance. Conducting Calibration Sessions and initiating Action Plans for reducing Variance. Ability to coach associates and peers on Quality tools pertaining to the project. Is able to understand the impact of individual performance to meet / improve *sales* targets.

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical su...

Skills: ENGLISH, Communication, CUSTOMER RELATIONSHIP, SALES, TARGET, FLUENT,. Company Overview. Touchstone Educationals LLP is a leading visa and immigration consultancy firm with a network of branches across Punjab and Haryana. For over two decades, we have been providing expert and personalized services for those seeking to study in Canada and Australia. Job Overview. We are seeking an experienced IELTS Counsellor to join our team at Touchstone Educationals LLP. As an IELTS Counsellor, you will be responsible for providing expert guidance and support to individuals who are aspiring to study in Canada and Australia. This is a full-time position with a junior level, requiring 1 to 3 years o...

Skills: fluent, Communication, english, Customer Service, sales, sale target,. Company Overview. Touchstone Educationals LLP is a leading visa and immigration consultancy firm with a network of branches across Punjab and Haryana. We have been providing expert and personalized services for those seeking to study in Canada and Australia for over two decades. Touchstone Educationals LLP has 1001-5000 employees and is dedicated to helping students achieve their study abroad goals. Job Overview. Full-Time IELTS Counsellor job opportunity in Amritsar, Punjab, India with Touchstone Educationals LLP, a leading visa and immigration consultancy firm. Touchstone has been providing expert and personaliz...

Skills: Customer Relationship Management (CRM), FLUENT, Communication, SALES, COUNSELLING, ENGLISH,. Company Overview. Touchstone Educationals LLP is a leading visa and immigration consultancy firm with a network of branches across Punjab and Haryana. We have been providing expert and personalized services for those seeking to study in Canada and Australia for over two decades. With over 1001-5000 employees, Touchstone Educationals LLP is committed to helping students achieve their dreams of studying abroad. Job Overview. We are seeking a highly motivated and experienced IELTS Counsellor to join our team at Touchstone Educationals LLP. As an IELTS Counsellor, you will be responsible for prov...

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools

We are HIRING!!!!! Job Summary: We are seeking a detail-oriented and experienced Quality Analyst with a strong background in the healthcare domain and voice process to monitor, evaluate, and improve the quality of inbound and outbound calls. The ideal candidate will be responsible for ensuring compliance with regulatory standards (such as HIPAA), internal quality benchmarks, and client-specific guidelines while identifying training needs and process improvement opportunities. Key Responsibilities: Monitor and evaluate voice calls (inbound and outbound) related to healthcare processes (e.g., patient support, insurance verification, prior authorization, etc.). Conduct root cause analysis for q...

Affilienet Digital Media is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for you...

To do the minimum number of audits on a daily, weekly & monthly basis as per the agreed target/categorization. To close the feedback within the TAT To Login and take calls to have a first-hand experience of how the customer behaves. To publish the reports on a timely basis and as per the agreed TAT To participate in calibration & ensure that the variance remains under control within the limit. To take briefings regularly based on audit findings. To take extra initiatives for process improvement.

Sam Tech Datasys Pvt. Ltd. is looking for MT Trainee to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports an...

PS :- We are not looking at QA Tester profile or anyone into Manual/Automation Testing QA Analyst(Remote) - Bangalore Location - Remote (Bangalore) Years of experience - 1 to 4 years Mandatory Experience - Strong experience working on Advanced Excel - Must have experience working on the 7QC Tools - Knowledge about Six Sigma What You'll Be Doing 1. The primary task of the quality analyst is transaction monitoring and providing actionable insights. 2. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. 3. Participate in team huddles and share updates and best practices. 4. Participate in calibration se...

Roles and Responsibilities Conduct quality audits, call calibrations, and call monitoring to ensure adherence to international process standards. Utilize QC tools such as 7QC and feedback mechanisms for continuous improvement. Collaborate with the team to resolve issues related to call quality and customer satisfaction. Provide constructive feedback to team members on their performance and suggest areas of improvement. Desired Candidate Profile 4-7 years of experience in a similar role within an International BPO environment. Strong knowledge of QC tools like 7QC, Call Quality, Call Audit, Call Calibration, Call Monitoring etc. . Excellent communication skills for effective collaboration wit...

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for ...

Job Purpose To supervise daily operations and personnel aiming for maximum efficiency and cost effectiveness. To ensure that technology is utilized to a maximum for process improvement and that teams are well-organized and productive. Key Responsibilities Functional Responsibilities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achi...

Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and main...

Must have Min 1+yrs Exp as Quality Analyst from International Technical Support Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job title: Assistant Manager-Training Job Description: Purpose of the Role - Associate Training Manager Detailed Roles & Responsibilities Program/Account Management Lead the program development, from needs analysis, planning and development, to implementation and measurement, in support to the specific account/process they are assigned. Review current library of training content to determine availability of existing materials to meet defined business needs. Develop the necessary resources needed in order to implement finalized and approved training program. Build a training resource network with vendors, and maintain relationships with external/internal program consultants/providers/SMEs whe...

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer...