1208 Call Monitoring Jobs - Page 41

Job description Job Title: Quality Analyst International Voice Process Location: Bangalore Shift: US Rotational Shifts CTC: 5 - 6 LPA (based on experience) Job Overview: We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improv...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Building Manager Business Property and Asset Management, What this job involves You will be responsible fo...

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow SOC, SIEM, QRADAR, CYBERSECURITY

Are you a proactive team leader with experience successfully managing teams in customer serviceAre you in search of a rewarding team leader job in HowrahHere is your opportunity to advance your career with a global CX company! Fusion CX is seeking a highly motivated Team Leader to join our dynamic team in Howrah. In this TL role, you will manage a team of agents, ensuring exceptional service delivery and operational excellence. Apply now for this job vacancy in Howrah to build a career in the customer service industry with a leading CX transformation company. Job Description As a Team Leader at Fusion CX Howrah, you will be responsible for managing a team of approximately 20 members, ensurin...

Greeting from Jeena & Co !! We are looking to hire Customer Service Executive with 2+years of experience into Logistics and Supply Chain Background. Share daily status reports with customers. * Provide quotes to customers on behalf of the sales team. * Maintain customer relations, ensuring timely information from other departments. * Generate referrals from existing customers. * Gather customer feedback regularly, as per SOP. * Update all customer service-related data in our software. Relavant Candidates kindly share your update CV with us on sshukla@jeena.co.in Thanks & Regards Siddhartha Shukla Roles and Responsibilities Same as Mentioned in Job Description

Must be working as Process Trainer for 2 yrs on doc. Conduct interactive training sessions, workshops, and presentations Performance Evaluation and Feedback Process Improvement Collaboration Documentation and Reporting. Excellent comm., smart & bold. Required Candidate profile Strong communication, instructional design, engaging training creation, BPO/customer service knowledge, interpersonal skills, and experience in call center or sales training/teaching and feed back

EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidat...

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer i...

Tele Calling

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

locationsIndia, Pune, 411014posted onPosted Yesterday time left to applyEnd DateMay 23, 2025 (6 days left to apply) job requisition idR148637 Change Management Partner As Change Management Partner for the New Finance and Tax Platform Programme, you will directly influence the successful implementation of a big-scale, state-of-the-art accounting system, by driving action plans, and designing the end-user experience. About The Role Lead the Change Team within the Business Change Management Team, overseeing the timely execution of Change deliverables Design and execute change action plans for multiple SAP S/4HANA releases including Stakeholder Identification and Role Mapping as well as Change I...

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with int...

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionThe Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional proces...

Hiring for QA Chennai (Ambattur) share cv on @9717218586 Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills. experience in banking process (KYC,AML)

About The Role Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction ? Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher ...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strateg...

Roles and Responsibilities Manage sales team performance, ensuring targets are met through effective coaching, training, and feedback. Oversee daily operations on the floor to minimize shrinkage and attrition rates. Develop strategies to improve customer satisfaction (CSAT) scores by monitoring KPIs such as AHT, CSAT, LG. Ensure timely completion of tasks related to SLA management, including call monitoring and reporting. Foster a positive work environment that encourages team motivation, collaboration, and goal achievement. Desired Candidate Profile 1-6 years of experience in BPO/call center industry with expertise in sales team leading or similar role. Strong understanding of key performan...

Role- Quality Analyst ( Technical Support ) Location- Hyderabad Exp- min 2 years Skills- Technical support, Quality analyst, Troubleshooting, International Voice support Contact - teena.ghrs@gmail.com / 9116324602

Job Summary: The Patient Caller Denials & Physician Billing Specialist is responsible for contacting patients regarding outstanding balances, insurance issues, and denied claims. This role also includes working closely with payers to resolve billing denials, processing physician claims, and ensuring timely and accurate reimbursement.line the day-to-day responsibilities for this role. Key Responsibilities: Patient Calling: Contact patients regarding unpaid balances, missing insurance information, or claim denials. Educate patients on their financial responsibilities, insurance coverage, and payment options. Handle patient inquiries related to statements or billing discrepancies. Follow up on ...

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills t...

Basic Section No. Of Openings 1 External Title Associate - Telesales Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Tele calling TeleCaller Highest Education Bachelor of Computer Applications Working Language Tamil About The Role MetricsDetailsSales - Daily calling BenchmarkTotal Sales calls per day 75 to month 1800. ( Call quality covering the required metrics of Net take home,Processing fees,Interest rate ranges and also benefits of Women's PL explained and covered in the entire call.)Coversions rate & Ticket sizeConversion to calls at 1% . Average ticket size - 3.36 lacsReports submissionSummarising daily calling report and feedbac...

Candidates who want to apply for the role can share their CV's to saumyasirothiya@aesl.in Contact No. 9625972018 Job Title: Quality Analyst Desired Work Experience: - 3- 6 Years in quality Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to m...