1208 Call Monitoring Jobs - Page 42

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Purpose of the Manager Quality & Job Role: Aakash is looking for an experienced Manager Quality (Training & Development) who shall be responsible for monitoring, evaluating, and improving the quality of customer interactions in all branches Pan India (Telephonic & F2F). Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. This role involves analyzing performance data, coaching agents, and implementing strategies to enhance the overall customer experience. The Call Quality Manager would closely work with team leaders, trainers, and other business stakeholders ...

Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our BPO operations team. The QA will be responsible for monitoring and evaluating customer interactions to ensure adherence to company standards, client expectations, and regulatory compliance. This role plays a critical part in identifying process gaps, driving continuous improvement, and enhancing the customer experience. Key Responsibilities: Monitor and evaluate voice, email, or chat interactions to ensure quality and compliance. Provide actionable feedback to agents for performance improvement. Maintain evaluation reports, dashboards, and quality scorecards. Collaborate with training and operations team...

WE ARE HIRING US TRAVEL QA CANDIDATE MUST HAVE 1 TO 2 YEAR OF EXPERIENCE AS QA IN US TRAVEL PROCESS SALARY 45,000/- US SHIFT |CAB & FOOD | 5 DAYS WORKING LOC- DELHI (WEST) CALL/WHATSAPP AT 8174083320 | Shubh

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance a...

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong qua...

Hiring for Supervisor Quality & Training International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Quality in BPO Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with c...

Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Roles & Responsibilities : Implement CX Initiatives & CX programs at the dealership Implementation of Sales Standard Operating Processes at Dealership Conduct Sales Process Audits at dealership to check process gaps Analyze SSI and develop action plans in collaboration with dealers. Analyze PSI and formulate dealer action plans based on findings. Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data Implement and monitor Customer experience Improvement Action Plans. Support the recruitment of Sales Customer Care Managers (CCM) Assess manpower availability for key roles, including CCEs, hostesses, a...

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out HR Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representativ...

J ob description JOB PROFILE Position - Quality Analyst Department- Tele sales Location- Noida Key Roles & Responsibilities: 1. Quality Analyst will monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales. 2. Develop and implement a comprehensive quality assurance strategy and framework specifically tailored for the Banca telesales channel for Digital SBY Health Insurance products. Define key quality metrics, performance standards, and evaluation processes. Stay abreast of industry best practices, regulatory requirements (IRD...

iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667

Pawan Precision is looking for Asst. Customer Support to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Urgent Opening at Ienergizer Noida Sec 60. Role: Quality Analyst Process : International Banking Process Required : 1. On Paper Quality Analyst with minimum 2+ Years of experience from BPO Industry. 2. Excellent Communication Skills. 3. Should be from International Background. Salary upto 48K. Call - HR Sharandeep Kaur - 9266364422. **ONLY DELHI NCR to APPLY & Immediate Joiners** **NO RELOCATION**

Hiring Quality Auditor / QA Minimum 1 to 2 years of experience ( on documents)from international travel BPO GDS must Excellent command over quality tools Only immediate joiners No fresher's or other Process experience can apply Required Candidate profile Candidate only with Relevant experience can apply Rotational/ Day shift available Salary between 30 to 50 k depends on experience PF + insurance Share resume @7838882457 Shristi

Job Summary: The Patient Caller Denials & Physician Billing Specialist is responsible for contacting patients regarding outstanding balances, insurance issues, and denied claims. This role also includes working closely with payers to resolve billing denials, processing physician claims, and ensuring timely and accurate reimbursement.line the day-to-day responsibilities for this role. Key Responsibilities: Patient Calling: Contact patients regarding unpaid balances, missing insurance information, or claim denials. Educate patients on their financial responsibilities, insurance coverage, and payment options. Handle patient inquiries related to statements or billing discrepancies. Follow up on ...

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The DIS COE(Center of Excellence) team plays a crucial role in establishing solution foundation principles to ensure strong delivery(sales operations) outcomes; create & implement mobilization SOP for seamless launch experience for new deals. Accomplished through the alignment of sales strategy with client and delivery teams, crafting of engagement strategies, providing capability support via sales messaging, coaching and quality compliance leadership to ensure noiseless transitions and delivery operations. The DIS C...

Hiring Quality Analyst For Travel International bpo Location-Delhi,Gurugram Salary Hike on last drawn Both Side Cab Should be from Travel International bpo only HRKIRTI@9462279630

Greetings From Scorelabs Inc ! Responsible to audit calls and provide feedback to the associates. Responsible for improvement in agent quality performance. Should Be Fluent In English + Tamil + Hindi Required Candidate profile Mandatory experience of QA in a BPO (Domestic Voice) Person Should have 3 years of Exp In QA Work Location - Hyderabad 6 days working Day Shift, Sunday Fixed Week Off call Vandana - 8464822386

Monitoring agent calls and provide feedback Analyzing portfolio performance through calls monitored and performance reports Improving performance through interventions Leading and participating in client calls Continuous portfolio performance improvement

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles rea...

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement a...