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Teleperformance (TP)
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Quality Analyst -International Process

Quality Analyst -International Process

Teleperformance (TP)

1 - 5 years

3 - 6 Lacs

Mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

Call Monitoring QC Tools Call Audit Call Calibration 7Qc Call Quality Six Sigma Certified Feedback Quality Tools CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Quality analyst.

International voice Quality Experience only.

Looking for Immediate joiners to 30days.

Role & responsibilities

Monitor and evaluate international voice calls to ensure adherence to quality standards.
Provide constructive feedback and coaching to agents to improve call handling and customer experience.
Analyze call trends and prepare quality reports for internal and client review.
Collaborate with operations and training teams to implement quality improvement initiatives.
Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements.
Participate in calibration sessions with clients and internal stakeholders.

Preferred candidate profile

Graduate in any discipline.
2-4 years of experience as a QA in an
international voice process
(US/UK/Australian preferred).
Strong communication skills with a neutral or global accent.
Proficient in QA tools, call auditing, and MS Excel.
Knowledge of quality frameworks like Six Sigma.
Willingness to work in rotational shifts and weekends.

Skill: Quality tools and good communication.

Shifts :24/7, 5days working

location : Malad

Interested candidates can share their CVS to Tripti-6001395054 (Whatsapp Only)

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