Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai
>
Teleperformance (TP)
>
Quality Analyst -International Process

Quality Analyst -International Process

Teleperformance (TP)

1 - 5 years

3 - 6 Lacs

Mumbai

Posted:5 hours ago| Platform:

Apply

Skills Required

Call Monitoring QC Tools Call Audit Call Calibration 7Qc Call Quality Six Sigma Certified Feedback Quality Tools CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Quality analyst.

International voice Quality Experience only.

Looking for Immediate joiners to 30days.

Role & responsibilities

Monitor and evaluate international voice calls to ensure adherence to quality standards.
Provide constructive feedback and coaching to agents to improve call handling and customer experience.
Analyze call trends and prepare quality reports for internal and client review.
Collaborate with operations and training teams to implement quality improvement initiatives.
Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements.
Participate in calibration sessions with clients and internal stakeholders.

Preferred candidate profile

Graduate in any discipline.
2-4 years of experience as a QA in an
international voice process
(US/UK/Australian preferred).
Strong communication skills with a neutral or global accent.
Proficient in QA tools, call auditing, and MS Excel.
Knowledge of quality frameworks like Six Sigma.
Willingness to work in rotational shifts and weekends.

Skill: Quality tools and good communication.

Shifts :24/7, 5days working

location : Malad

Interested candidates can share their CVS to Tripti-6001395054 (Whatsapp Only)

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.