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Curefit
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Customer Support Executive

Customer Support Executive

Curefit

0 - 3 years

1 - 4 Lacs

Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

customer support customer relationship customer service customer care training sales quality analysis record keeping technical support handling customer queries quality assurance email support call monitoring customer handling data entry crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities
Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to higher authorities when necessary.Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers.Record Keeping: Document all customer interactions, transactions, comments, and complaints in the CRM system.Feedback Collection: Gather customer feedback and relay insights to relevant departments to improve products and services.Collaboration: Work closely with other teams, such as sales and technical support, to address customer needs and ensure timely resolution of issues.Quality Assurance: Participate in regular training sessions to stay updated on product knowledge and company policies.

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Customer Support Executive