1208 Call Monitoring Jobs - Page 46

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

Essential Duties and Responsibilities: Designing, developing, and maintaining databases Writing complex SQL queries for data retrieval and manipulation Optimizing database performance and ensuring data integrity Troubleshooting and resolving database-related issues Collaborating with cross-functional teams to gather requirements and implement solutions Certification: NA Skill Set: * Should have strong Analytical Skills and Advance Excel knowledge. * Should have Strong knowledge on VBA Programming. * Should have Strong knowledge on SQL (Advanced). * Should have Hand's-on Experience in Advanced Excel. * Should have AR Follow-up Domain Knowledge Pre-requisite: Should have overall 3+ years of ex...

Overall implementation, planning and improvement of Transactional Quality framework Set up, improve, drive & streamline monitoring, feedback & other internal processes related to Training & Transactional Quality Drive Idea generation/recommendation Required Candidate profile 4+yrs of Transactional Call Quality Exp in an international BPO environment 1+yrs as a Team Lead Proficiency with 7QC tools Call Calibration, call audit Suvidha suvidham@emsol.co.in 9911254430

Designation : Associate Operations Manager Role Objective: The role objective of a Surgery Coding Associate Operations Manager is to oversee and ensure accurate coding of surgery medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards. Essential Duties and Responsibilities: As a Team Leader: Leading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality Assurance: Performing coding audits to ensure accuracy, compliance with coding standards (e.g., ICD-10-CM and CPT), and...

Overview The Provider Education Support position reviews provider documentation on an ongoing basis and provides feedback for practitioners on areas to improve Responsibilities Reviews documentation by chart daily for Coding Production as assigned by Director of Physician Education Provides weekly and monthly feedback to Documentation Specialist on documentation trends Performs ongoing analysis of medical record documentation Supports Senior Provider Education Specialists for focused areas of documentation needs Performs special projects and other duties as assigned Qualifications High School Diploma or GED required Certified Professional Coder (CPC) or equivalent required At least four (4) ...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridg...

Job Title: AM - Quality Operations Roles and Responsibilities: Conduct regular call audits to ensure adherence to quality standards and identify areas for improvement. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues related to call monitoring, quality checking, and quality compliance. Analyze data from various sources (e.g., CRM systems) to track performance metrics and optimize processes. Job Requirements : 6-12 years of experience in BPO/Call Centre industry with a focus on Quality Management. Strong understanding of QC tools such as 7QC, Six Sigma Quality Methodologies, etc. . Proven expertise in ...

Role Objective: The role objective of an Outpatient Coding (ED profee & Facility, Multispecialty EM, Ancillary etc.) Associate Operations Manager is to oversee and ensure accurate coding of Outpatient Facility medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards. Essential Duties and Responsibilities: As a Team Leader: Leading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality Assurance: Performing coding audits to ensure accuracy, compliance with coding standards...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridg...

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and p...

Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved i...

Hiring for a Top BPM || Pune Looking for 4+ Years of QA experience working in a Service Desk process Sal upto - 6.5 LPA Grad Must Notice - August joining Share your resume on hrneha.imaginators@gmail.com or whatsapp on 8118840018 (DONT CALL)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk ...

As an Associate - Category Management, you will be responsible for building brands, optimizing product offerings to meet customer demand and achieve business objectives. You will collaborate with various internal teams to analyze market trends and data, develop category strategies, and drive growth in sales and profitability. Key Responsibilities: Assist in analyzing market trends, competitor activities, and customer behavior to develop category strategies. Participate in range planning, product selection, and pricing to optimize category performance. Work closely with brands and suppliers to negotiate terms, ensure product quality, and manage inventory levels. Monitor category performance a...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovat...

Profile - Quality Analyst Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 year Skills - Good knowledge about call auditing. Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Documentation Participate and contribute towards SOP standardization initiatives Update the training material with the necessary changes/modifications emanating from SOP modification Create new Training material (including on-line training) basis on the needs Review and update training materials (for new hire training as well as production training) on a regular basis 2. Training delivery For the new hire training - produce a comprehensive training plan covering pre-process, process and post process training phases in consultation with the Territory Manager for all in scope products 2.2 Carry out the Pre process , Process and Post process training for the new hire batch with the responsibili...

img {max-height240px;} Handling customer inquiries and resolving their issues in a professional and timely manner. Using excellent communication and convincing skills to promote products and achieve sales targets. Collaborating with team members to ensure customer satisfaction and increase sales. Maintaining a good understanding of the credit business to assist customers with financing options. Utilizing knowledge of the dairy industry to provide relevant information and recommendations (not mandatory). Keeping up-to-date with product knowledge and market trends to provide accurate information to customers. Providing feedback to the management team to improve overall customer experience. Par...

Quality Manager Role, Driving End to End Transaction Quality Monitoring and deliver business Value through Transaction monitoring Insights Role: Quality Manager Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure. Driving projec...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs About the Role & Team: Join the Lanes Evaluation team at Google Maps and play a crucial role in shaping the future of navigation! Our objective is to significantly improve Google Maps data quality, enhance user experience, and drive future innovations related to lane-level information. As a Data Quality Analyst, you will be at the forefront of this mission, rigorously testing hypotheses, resolving complex data quality issues, performing in-depth data analysis, and continuously refining evaluation workflows ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs About the Role & Team: Join the Lanes Evaluation team at Google Maps and play a crucial role in shaping the future of navigation! Our objective is to significantly improve Google Maps data quality, enhance user experience, and drive future innovations related to lane-level information. As a Data Quality Analyst, you will be at the forefront of this mission, rigorously testing hypotheses, resolving complex data quality issues, performing in-depth data analysis, and continuously refining evaluation workflows ...

Required Travel Quality Analyst Location - Gurgaon salary upto 45k experience- 1to 5 years experience in travel industry contact me 7991129288

Your Role We are seeking for Customer Service Executives (International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills. In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate ...