1752 Call Monitoring Jobs - Page 50

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts...

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Sumadhura Group, a leading real estate developer with over three decades of excellence, is conducting a Walk-In Drive on 01 July 2025 (Tuesday) to expand our CRM team. We are looking for passionate professionals in the following roles: 1. CRM Manager - Collections: 8+ years experience, Any Graduate 2. CRM Executive - Collections: 2+ years experience, Any Graduate 3. Customer Service Representative: 2+ years experience, Any Graduate 4. Quality Analyst - Call Audit: 2+ years experience, Any Graduate 5. CRM Manager - Technical: 8+ years experience, B.E/B.Tech/Diploma - Civil 6. CRM Executive - Technical: 2+ years experience, B.E/B.Tech/Diploma - Civil If your interested, please call or send you...

Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone...

Responsibilities: Client Handling: Build and maintain strong relationships with existing clients. Understand client requirements and provide effective solutions. Ensure customer satisfaction through regular follow-ups and addressing concerns. Business Development: Identify and pursue new business opportunities to expand the client base. Conduct market research to stay updated on industry trends and competitor activities. Develop strategies to achieve sales targets and contribute to the company's growth. Meeting with Clients: Schedule and conduct meetings with clients to discuss products and services. Present company offerings in a compelling and persuasive manner. Gather feedback and insight...

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Candidates from Real Estate industry preferred. Key Responsibilities: Monitor Calls and Emails: Listen to and review recorded calls and emails to assess quality and adherence to company standards. Evaluate Performance: Score interactions based on predefined criteria and provide feedback to customer service representatives. Identify Trends: Analyse call and email data to identify trends, patterns, and areas for improvement. Reporting: Prepare detailed reports on quality metrics and performance trends. Training and Coaching: Provide coaching and training to customer service representatives based on evaluation results. Compliance: Ensure that all interactions comply with company policies, proce...

Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one on one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacit...

Capgemini is seeking a director level executive for SME Loan Administration role. Primary Skills Extensive experience of working for financial institutions /Banks Knowledge of financial products Including Funding Markets, Commercial Loan Portfolios, Loan Administration, Covenant Administration. Solid understanding of Loan Administration systems including LoanIQ, E-Works, LoRD, etc. To act as referral, point for all Section staff, particularly Team Leaders, and provide guidance, knowledge and training where necessary. Work closely with the onshore Credit & Limit Control and Loans Administration teams and SME and, be responsible for strategic planning to ensure Section performs to fullest abil...

You will begin your role with sales and marketing, client management, business strategy and your growth would be into the management profile. Key Responsibilities: Lead Generation: Assist in lead generation activities through prospecting, cold calling, email outreach, and networking. Qualify leads based on predefined criteria, such as interest level, budget, and decision-making authority. Customer Engagement: Engage with prospects and customers to understand their needs, address inquiries, and provide product or service information. Build rapport, establish relationships, and follow up on leads to drive conversions and sales opportunities. Market Research and Analysis: Conduct market researc...

As a Growth & Operations Intern, you will play a key role in ensuring our live classes run smoothly and supporting our early growth efforts. You'll work closely with both the operations and growth teams, helping manage class execution while also driving engagement and conversion across user journeys. This is a cross-functional role ideal for someone who is hands-on, detail-oriented, and excited to work in a fast-paced startup environment. Responsibilities:. Manage live class operations during assigned shifts.. Ensure timely participation of both students and teachers in scheduled classes.. Take ownership of weekend class execution, proactively resolving any issues.. Act as a bridge between t...

We are looking for a highly skilled and experienced Store Customer Experience & Engagement Executive to join our team at Titan Company Ltd. The ideal candidate will have 6-9 years of experience in customer experience and engagement, with a strong background in retail. Roles and Responsibility Develop and implement effective customer experience strategies to enhance store operations. Collaborate with cross-functional teams to ensure seamless execution of customer initiatives. Analyze customer feedback and market trends to identify areas for improvement. Design and deliver training programs to educate staff on customer service best practices. Foster strong relationships with customers through ...

Required Candidate Profile- -Good Communication -Leadership -Team Handling -Inter-Personal Skills -Decision Making -Positive Attitude -Creative -Good Etiquites -Well Groomed Age 18-27 Freshers can apply Immediate joiner Responsibilities: Client Relationship Management: Establish and maintain positive relationships with clients through regular communication and exceptional service. Client Support: Address client inquiries and concerns promptly and professionally, ensuring a high level of client satisfaction. Coordination: Coordinate with internal teams to ensure seamless delivery of services to clients. Client Onboarding: Assist in the onboarding process of new clients, ensuring they are well...

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timel...

Job Description: The ideal candidate should have strong expertise in Call Quality Management within a contact center or BPO environment. Professionals with blended exposure to Quality, Operations, and Training are encouraged to apply. Responsibilities: We are seeking an accomplished and driven Sr. Manager Quality with a minimum of 10+ years of overall experience, including at least 3 years in a managerial role. Strong expertise in Call Quality Assurance, preferably in a contact center or BPO setting Experience with QA tools, metrics, and reporting systems Strong leadership, communication, and interpersonal skills Ability to manage multiple priorities and work in a dynamic, fast-paced environ...

CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound CEC Officer Inbound - Retail Assets DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of custome...

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including ti...

CEC-Subject Matter Expert-Credit Cards-Customer Experience Center-Contact Centre Inbound Grade: M1/M2 Job Role To Attend the inbound calls of customers in Retail Assets and process the queries requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms quality process norms. To be aware of and...

CEC Officer - Inbound - Premier-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Department-Customer Experience Center Reporting -Relationship CEC Team Leader - Inbound Grade-Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of custo...

CEC Officer - Inbound - Premier-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including ...

CEC Officer-Inbound-Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including ti...

CEC Officer-Inbound-Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including ti...

CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified b...

CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the p...

CEC Officer-Inbound-Premier-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specif...