Posted:1 day ago|
Platform:
Work from Office
Full Time
Call Monitoring
Listening and auditing for International Voice Process
Conduct Calibration sessions in sync with the QA team
Analysis for inbound/outbound calls
Monitor and evaluate inbound and outbound calls
Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities..
Having Good Communication Skills
Good Analytical & Interpretation skills
Ready to work in rotational Shift
Indian Festival Holidays
Mid-day/Nigh shifts available
Mazda Consultancy Services
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