74 Call Auditing Jobs

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (eg, email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the a...

As a Telecaller Auditor at Digital Wolf, your role will involve evaluating and auditing telecallers' calls with customers. Your keen analytical skills and attention to detail will be crucial in ensuring the quality of calls, identifying potential leads, and maintaining compliance with company standards. Your experience in sales or call auditing will greatly contribute to your success in this position. Key Responsibilities: - Monitor and audit telecallers' calls to assess quality, adherence to scripts, and communication effectiveness. - Ensure calls meet company standards and customer engagement guidelines. - Identify potential leads from customer conversations and filter them for the sales t...

Founded in 2022, UNIVO Education stands as a trailblazer in online higher education, helping universities offer and scale high-quality online degree programs. Our mission aligns with India's vision to elevate the Gross Enrolment Ra o (GER) from 27% to 50% by 2035, contribu ng to na onal development through accessible, flexible and affordable educa on. At UNIVO, we empower universities with the digital tools, strategic insights, and industry expertise needed to bring impactful learning experiences online. By combining cutting-edge technology with a deep understanding of educational needs, we make it possible for institutions to reach broader audiences, enhance learner engagement, and deliver ...

As a Call Auditor at this academic institution, your role will involve listening to sales calls in order to assess communication effectiveness and compliance. You will be responsible for evaluating the clarity and professionalism of sales pitches. Providing constructive feedback to sales representatives based on call audits will also be a key part of your responsibilities. Additionally, you will support managers in improving the skills of the sales team. Key Responsibilities: - Listen to sales calls to assess communication effectiveness and compliance. - Evaluate sales pitch clarity and professionalism. - Provide constructive feedback to sales reps based on call audits. - Support managers fo...

Work Experience: minimum 6 months outbound call handling experience and work. experience in outbound or customer facing role. Candidate should be fluent in English & Hindi with below languages. Should have good analytical skills. Required Candidate profile Regional Languages should know along with: 1. English, Hindi and Marathi. 2. English, Hindi and Bengali 3. English, Hindi and South Indian Languages

Key Responsibilities Audit the chats and calls BAU. Collaborate with client and internal team. Write clean and maintainablee emails to client. Participate in calibrations. Meeting the KRA and KRI. Required Candidate profile Experience: 1+ years of experience as Quality Analyst in Non voice process (Chat) and Voice process. Strong understanding of Crypto currency and trading knowledge will be helpful.

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Gurugram And Delhi. Candidate should have 1 year experience in calls monitoring. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by d...

Roles & Responsibilities Conduct call monitoring and call audits to evaluate service quality. Identify gaps in communication, process adherence, and customer handling. Provide feedback to agents to improve performance and customer satisfaction. Maintain quality reports and share insights with the operations team. Ensure compliance with company quality standards and guidelines.

As a Call Quality Auditor at our company, your role will involve monitoring, evaluating, and scoring inbound and outbound calls to ensure quality standards and compliance are met across various parameters. You will be responsible for listening to live and recorded calls to evaluate agents on predefined quality parameters, assessing communication, compliance, product knowledge, and call etiquette. Additionally, you will provide constructive feedback to agents/team leads for performance improvement and identify trends, gaps, and training needs from audit insights. It will be your responsibility to maintain audit reports, share regular updates with the management team, and coordinate with QA/Tr...

Role Overview: As a Call Quality Analyst, your primary responsibility will be to monitor and analyze customer service calls to ensure they meet company standards for quality and customer satisfaction. You will listen to recorded calls, identify areas for improvement, and provide feedback to customer service agents. Additionally, you will work closely with the AM/Manager and Quality TL/Manager to track performance, identify call drivers, and maintain consistency in feedback. Key Responsibilities: - Perform call monitoring and analysis to identify errors and best practices - Document call behaviors and provide feedback to customer service agents - Apply the 80:20 rules when giving feedback, di...

As an experienced and motivated Inside Sales Trainer fluent in Malayalam, you will play a crucial role in our team by developing and delivering effective training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be instrumental in driving the success of our sales team. - Design and develop comprehensive training programs tailored to the needs of the associated Category - Create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management - L...

We are looking for an experienced Sales Trainer who can coach, upskill, and develop our sales team to drive high-quality customer conversations and better conversions. Candidates from Real Estate , Interior Design (Homelane/Livspace) , or similar consultative sales industries are highly preferred. Responsibilities Conduct onboarding & ongoing sales training sessions Improve sales pitch, objection handling & negotiation skills Run mock calls, role-plays & performance coaching Review calls and provide structured feedback Build SOPs, sales scripts, and training materials Track training effectiveness & report performance insights Requirements 3-5 years of experience in Sales Training or Sales Co...

We are seeking a skilled Quality Analyst who has experience in chat process to join our dynamic team. The successful candidate will be responsible for auditing the chat and providing the process input to develop the product, collaborating Required Candidate profile o Proficiency in English and Hindi o Strong understanding of Crypto currency and trading knowledge will be helpful o Excellent problem-solving skills and attention to detail.

Job Summary: We are seeking a detail-orientated Sales Operations & Performance Analyst to work remotely and monitor the performance of our sales and operations team. The candidate must come from a sales background, be capable of auditing sales calls, and provide hourly performance reports for each employee. This role plays a critical part in ensuring productivity, transparency, and consistency across the organisation. Key Responsibilities: Reporting & Performance Tracking Prepare and share hourly performance reports for all employees. Maintain daily, weekly, and monthly productivity dashboards and logs. Track attendance, task updates, and real-time performance metrics remotely. Sales Call Au...

As a Quality Analyst/Controller - Call Audit, you will play a critical role in upholding the commitment to excellence in customer service. You will be responsible for monitoring and assessing the quality of customer service interactions, primarily through phone calls. - Evaluate call agents" performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies. - Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction. - Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provi...

As a candidate for the mentioned position, you will be responsible for the following tasks: Role Overview: You will oversee prescriptions, ensuring alignment with clinical guidelines and patient-specific factors. Additionally, you will collaborate with physicians to resolve ambiguities, educate patients on medication adherence, and act as a bridge between patients and healthcare providers. Moreover, you will provide device training to patients. Key Responsibilities: - Review prescriptions for high-risk therapeutic areas - Ensure alignment with clinical guidelines and patient-specific factors - Proactively communicate with doctors to resolve ambiguities or suggest optimizations - Share struct...

Role Overview: We are looking for an experienced Quality Manager to lead our quality assurance function across both call monitoring and data quality audits. This leadership role involves managing the QA team, overseeing quality processes for the Appointment Generation (AG) teams calls, and ensuring the accuracy and integrity of data from CDQA and other departments. The ideal candidate will be a strategic thinker, capable of implementing scalable quality frameworks, driving continuous improvement, and ensuring our output meets or exceeds client expectations. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop the QA team to deliver consistent, high-quality performanc...

Have to monitor the calls Have to use multiple parameters for auditing the calls Comes up with solutions how we can enhance the performance Excellent communication skills with international experience (Healthcare industry) Should have at least 1 year of experience in call auditing/Monitoring

Job Description: As a Team Leader in Quality Management, you will play a critical role in ensuring that the products and services meet or exceed the quality standards set by the organization. You will work closely with the Quality Manager and other cross-functional teams to drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations. Key Responsibilities: - Implement and maintain quality assurance processes to ensure product and service quality meets or exceeds established standards. - Oversee the quality control activities, including inspections, audits, and testing, to identify defects or issues and take corrective actions. ...

As a Prescription Oversight Specialist, your role involves reviewing prescriptions for high-risk therapeutic areas and ensuring alignment with clinical guidelines and patient-specific factors. You will proactively communicate with doctors to resolve ambiguities or suggest optimizations, in addition to sharing structured feedback and insights from patient interactions. Your responsibilities also include educating patients on medication adherence, side effects, and lifestyle modifications when required. Acting as a bridge between patients and healthcare providers, especially in post-prescription support programs, will be crucial. Moreover, providing device training to patients is also part of ...

HCL Tech is hiring for Team lead - Voice and Accent Trainer (UK & Ireland Support) Job Summary: We are seeking a dynamic and experienced Voice and Accent Trainer to enhance the communication skills of our customer support team, specifically focusing on the Ireland and UK markets. The ideal candidate will be responsible for delivering comprehensive Voice & Accent training, auditing customer interactions, providing constructive feedback, and driving continuous improvement through refresher sessions and coaching. Key Responsibilities: Deliver Voice & Accent Training Facilitate engaging and effective VNA sessions tailored to the nuances of Ireland and UK communication styles. Focus on pronunciat...

Opening for Pharm D/Phd Pharmacy Expert in Pharmacovigilance & Adverse Event Reporting Location: Gurgaon Sector 32 Salary upto 12lpa Position Responsibility summary: Core Competencies Clinical Knowledge in: Oncology: understanding of chemotherapy protocols, drug interactions, and supportive care. Diabetes: insulin therapy, oral antidiabetics, patient adherence strategies. Obesity: pharmacologic and non-pharmacologic interventions, including GLP-1 receptor agonists like Tirzepatide (Mounjaro) IBD: biologics, immunomodulators, and the impact of obesity on drug pharmacokinetics. Prescription Review : Evaluate appropriateness, indication, legality, and safety of prescriptions. Identify potential...

As a Sales Trainer at Top Crew Aviation, your role is crucial in improving the skills, performance, and productivity of the sales team through effective training programs and performance coaching. You will be responsible for designing and delivering engaging sales training sessions, auditing counselor calls to ensure quality communication, and providing actionable feedback to drive sales excellence. Working closely with sales leadership, you will identify skill gaps and continuously enhance the sales capability of the organization. **Key Responsibilities:** - Design and deliver sales training programs to enhance team performance and sales outcomes. - Audit counselors calls regularly to evalu...

Hi, We have a walk-in interview for Quality analyst for UK shifts. Education HSC & above Experience - 1 yr & above (experienced in any international customer support) Good spoken skill in English is required Work from office only Shift timings UK shifts Salary Details - Experience (1yr & above) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Should be able to join immediately 5 days working a week and 2 days week-off Fixed Week Offs on Saturday and Sunday Free cab facility provided for pick and drop (*25km radius, doorstep pick and drop) If interested, walk-in to the below address Foundever CRM India pvt ltd TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ...

Job Title: Associate Manager Sales Quality Location: Hyderabad (Work from Office) Function: Sales Quality / Business Excellence Working Days: 6 Days (Sunday Off) Role Purpose To lead NxtWave's Sales Quality Assurance function by executing high-impact audit projects, mentoring a team of analysts, and driving excellence through precision, data, and innovation. The role plays a key part in shaping our AI-powered auditing platform, ensuring consistency, accuracy, and continuous improvement in sales execution. About The Role We are looking for a highly skilled and detail-oriented Associate Manager Sales Quality to join our team. This position combines hands-on auditing with leadership responsibil...