50 Call Auditing Jobs

Job Title: Associate Manager Sales Quality Location: Hyderabad (Work from Office) Function: Sales Quality / Business Excellence Working Days: 6 Days (Sunday Off) Role Purpose To lead NxtWave's Sales Quality Assurance function by executing high-impact audit projects, mentoring a team of analysts, and driving excellence through precision, data, and innovation. The role plays a key part in shaping our AI-powered auditing platform, ensuring consistency, accuracy, and continuous improvement in sales execution. About The Role We are looking for a highly skilled and detail-oriented Associate Manager Sales Quality to join our team. This position combines hands-on auditing with leadership responsibil...

Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive feedback, and ensuring the team's...

Opening for Pharm D/Phd Pharmacy Expert in Pharmacovigilance & Adverse Event Reporting Location: Gurgaon Sector 32 Salary upto 12lpa Position Responsibility summary: Core Competencies Clinical Knowledge in: Oncology: understanding of chemotherapy protocols, drug interactions, and supportive care. Diabetes: insulin therapy, oral antidiabetics, patient adherence strategies. Obesity: pharmacologic and non-pharmacologic interventions, including GLP-1 receptor agonists like Tirzepatide (Mounjaro) IBD: biologics, immunomodulators, and the impact of obesity on drug pharmacokinetics. Prescription Review : Evaluate appropriateness, indication, legality, and safety of prescriptions. Identify potential...

Work Experience: minimum 12 months outbound call handling experience and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Should have good analytical skills Identify root causes Required Candidate profile Languages should know: Position 1: English, Hindi and Marathi

As a call center team lead, your role will depend on the goals of the campaign and the nature of the work assigned. Your primary objective is to ensure the successful completion of assigned tasks for your team within the specified time frame and with minimal setbacks. It is essential to understand that the performance of your team is a reflection of your own performance. - Oversee the day-to-day operation of the Samvad Kendra (call center). - Establish clear team goals and set deadlines for achieving them. - Monitor the team's performance and provide regular reports on performance metrics. - Motivate and lead team members to achieve their best potential. - Assign campaigns to agents and mana...

Minimum 12 months outbound call handling experience and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Should have good analytical skills. Required Candidate profile Languages should know: Position 1: English, Hindi and Marathi. Identify root causes by regular RCA with the TLs.

Manage a team of quality analysts and oversee day-to-day operation and performance Monitor, train and provide feedback via ATAs and Calibrations for effective performance management. Re-audit a sample set of audits. Required Candidate profile Candidates who can join immediately would be preferred. Candidate should have relevant quality analyst and team handling experience. Good communication skills.

The successful candidate will be responsible for auditing the chat and providing the process input to develop the product, collaborating with cross-functional teams. Audit the chats and calls BAU. Required Candidate profile Should have Background in Banking or Investment CSE /BPO . Experience: 2+ years of experience as CSE /BPO Quality Analyst in Non voice process (Chat) and Voice process.

As a Call Auditor and Analyst, your main responsibility will be to monitor and analyze customer service calls to ensure they meet company standards for quality and customer satisfaction. This will involve listening to recorded calls, identifying areas for improvement, documenting call behaviors, and providing feedback to customer service agents. Key Responsibilities: - Call Auditing and analysis - Reporting to AM/Manager - Performing call monitoring, identifying errors, and best practices on the call - Documenting call behaviors and giving appropriate feedback to the customer service agents - Applying 80:20 rules while giving feedback to the agent, discussing the call, and creating an action...

As a Telecaller Auditor at Digital Wolf, your main responsibility will be to evaluate and audit telecallers" calls with customers. This includes monitoring recorded calls, assessing their quality, identifying potential leads, and ensuring compliance with company standards. Your strong analytical skills, attention to detail, and experience in sales or call auditing will be crucial for success in this role. Key Responsibilities: - Monitor and audit telecallers" calls to assess quality, adherence to scripts, and communication effectiveness. - Ensure calls meet company standards and customer engagement guidelines. - Identify potential leads from customer conversations and filter them for the sal...

As a Call Quality Auditor, your role involves conducting call audits to ensure compliance with quality standards and regulations. You will be responsible for monitoring calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Additionally, you will participate in call calibration sessions to align with team members" performance expectations and collaborate with the team to resolve issues related to call quality. Key Responsibilities: - Conduct call audits to ensure compliance with quality standards and regulations. - Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. - Participate in call calibratio...

Role Overview: You will be responsible for call monitoring, evaluation, agent feedback, coaching support, process documentation, root cause analysis, process compliance, audits, quality initiatives, and training sessions. Additionally, you will drive process improvements and quality-related projects, collaborate with team members, and ensure timely reporting. Key Responsibilities: - Call monitoring and Evaluation (Live or recorded calls) - Agent Feedback and Coaching Support - Conduct process documentation as per ISO standards - Review sampling strategy in the team - Conduct root cause analysis for process improvements - Conduct MSA as per schedule - Drive process compliance and audits - Ana...

As a Call Quality Auditor at our company, your role will involve monitoring, evaluating, and scoring inbound and outbound calls to ensure quality standards and compliance are met across various parameters. You will be responsible for listening to live and recorded calls, assessing communication, compliance, product knowledge, and call etiquette, and providing constructive feedback to agents/team leads for performance improvement. Additionally, you will identify trends, gaps, and training needs from audit insights, maintain audit reports, and share regular updates with the management team. Coordination with QA/Training teams to align feedback and suggest improvements to scripts and customer i...

As a Quality Analyst/Controller - Call Audit, you will play a critical role in upholding the commitment to excellence in customer service. You will be responsible for monitoring and assessing the quality of customer service interactions, primarily through phone calls. Key Responsibilities: - Evaluate call agents" performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies. - Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction. - Prepare detailed reports summarizing audit findings, trends, and areas ...

International Insurance voice Process UK-based Claims Associate Week off - Sat ,sun Salary: up to 28k - 30,000TH Minimum 1 year Max up to 3 years Experience in intl voice process Both the way cab Location - Whitefield

Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position : 10 Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.5-6 years of experience in BPO or customer service industry. Strong understanding of call auditing, monitoring, and calibrat...

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment

As an experienced and motivated Inside Sales Trainer fluent in Malayalam, you will play a crucial role in our team by developing and delivering effective training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be instrumental in driving the success of our sales team. **Key Responsibilities:** - Design and develop comprehensive training programs tailored to the needs of the associated Category. - Create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer ...

minimum 12 months outbound call handling experience and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Should have good analytical skills Identify root causes by regular RCA Required Candidate profile Languages should know: Position 1: English, Hindi and Marathi English, Hindi and Telugu Mode of interview- face to face Notice period- 15 days

Work Experience: minimum 12 months outbound call handling exp and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Languages should know: Position 1: English, Hindi, Marathi Required Candidate profile Should have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations: Position 2: English, Hindi and Telugu Mode of interview- face to face Notice period- 15 days

We are having an opening for a Quality analyst for the Bpo. Opening for the Inbound and outbound process,interested please apply. Need On paper at least one year exp. Interested can apply today. Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to CS team lead and manager. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Provides feedback to CS agents, team leader, assistant managers, and Mana...

a) Ensuring Team Members are meeting target b) Ensuring the Team is Following the company Policy c) Ensuring team achieving Monthly targets d) Lead & Call Auditing to be Performed e) Achieving Low Attrition Rate f) Training Team members regularly on our new Property addition and creation of Catalogues Excellent communication and listening skills. A polite and friendly manner (being rude never gets you anywhere) Lots of initiative. A positive attitude. The ability to think on your feet.

Sales Quality Analyst Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your prim...

Job Description : Quality control is a process by which entities review the quality of all factors involved production Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. audit/validate current control effectiveness and drive improvements wherever required. Role & responsibilities In this role you are required to audit calls and do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with ...

Work Experience: minimum 12 months outbound call handling experience and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Should have good analytical skills Identify root causes Required Candidate profile Regional Languages should know: English, Hindi and Marathi English, Hindi, Bengali, English, Hindi, Assamese and Odiya