Job Summary: We are seeking a dedicated and enthusiastic Client Support Specialist to join our team. In this role, you will serve as the primary point of contact for clients, providing exceptional service and support. The ideal candidate will have excellent communication skills, a solution-oriented mindset, and a passion for ensuring clients have a positive experience with our products and services. Key Responsibilities: Client Communication: Act as the first point of contact for clients via phone, email, live chat, or in person. Address client inquiries, concerns, and requests in a timely, professional, and courteous manner. Provide information and guidance on company products or services, helping clients to understand their options. Issue Resolution: Identify, troubleshoot, and resolve client issues efficiently, escalating to the appropriate department when necessary. Follow up with clients to ensure that their concerns have been addressed and they are satisfied with the resolution. Record and track client interactions and issues using CRM or support management software. Product Support and Training: Provide technical or product support to clients, guiding them through setup, installation, or troubleshooting. Assist clients with navigating the companys online platforms, ensuring they can access and use features effectively. Offer training sessions to clients to maximize their use of company products or services. Client Relationship Management: Build and maintain positive relationships with clients to foster loyalty and long-term satisfaction. Monitor client feedback and work closely with sales and product teams to ensure client needs are met and exceeded. Offer proactive solutions and anticipate potential client challenges to improve overall experience. Documentation and Reporting: Maintain accurate records of client interactions, support requests, and resolutions. Create and update client-facing documentation such as user guides, FAQs, and instructional content. Report recurring issues or feedback to management to help improve products and services. Team Collaboration: Work collaboratively with other departments, including sales, technical support, and product development, to ensure client needs are met. Participate in regular meetings to share insights and suggest improvements to the client support process. Skills and Qualifications: Education: High school diploma or equivalent; a Bachelor’s degree in Business, Communications, or a related field is a plus. Experience: Previous experience in a client support, customer service, or similar role is preferred. Familiarity with CRM systems (e.g., Salesforce, Zendesk) or helpdesk software is a plus. Skills: Strong verbal and written communication skills. Excellent problem-solving abilities and the capacity to handle challenging client situations. Ability to multitask and manage multiple client cases simultaneously. Ability to work effectively both independently and as part of a team. Other Qualifications: Patience, empathy, and a customer-first attitude. Tech-savvy, with a willingness to learn new systems and tools. Flexibility and adaptability in a fast-paced, changing environment. Professionalism and the ability to maintain a positive demeanor in challenging situations. Working Conditions: Work Hours: Full-time Location: Ahmedabad

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Role & responsibilities - Handle inbound and outbound calls from international customers. - Provide assistance in resolving customer inquiries, complaints, and requests in a timely and professional manner. - Maintain clear and concise communication with customers - Accurately document customer interactions, issues, and resolutions in the CRM system. - Ensure all customer data is handled and stored according to privacy regulations and company policies. - Effectively manage time and handle multiple customer interactions while maintaining quality service. - Prioritize tasks and handle urgent requests promptly and resolve within effective time frame. Preferred candidate profile - Candidates holding experience in UK/ US Voice / Chat process - Candidates ready to work in UK Mid /Night Shifts are preferred