Candidates from Real Estate industry preferred. Key Responsibilities: Monitor Calls and Emails: Listen to and review recorded calls and emails to assess quality and adherence to company standards. Evaluate Performance: Score interactions based on predefined criteria and provide feedback to customer service representatives. Identify Trends: Analyse call and email data to identify trends, patterns, and areas for improvement. Reporting: Prepare detailed reports on quality metrics and performance trends. Training and Coaching: Provide coaching and training to customer service representatives based on evaluation results. Compliance: Ensure that all interactions comply with company policies, procedures, and regulatory requirements. Continuous Improvement: Recommend and implement strategies for continuous improvement in customer service quality Competencies & Criteria: Communication Skills: Excellent verbal and written communication skills for effective feedback and reporting. Analytical Skills: Strong analytical skills to interpret data and identify trends. Should be well versed with MS office, Excel. Attention to Detail: Ability to identify issues and areas for improvement in customer interactions. Technical Proficiency: Familiarity with call monitoring software and quality assurance methodologies. Knowledge of SAP & SFDC preferred, not mandate. Problem-Solving: Strong problem-solving skills to address quality issues and improve processes. Minimum 2-3 Years experience in Real Estate CRM - Quality Team.

Candidates from Real Estate Industry are preferred Key Responsibilities: Evaluate quantities from architectural and structural drawings Prepare rate analysis based on current market rates Compute Budget from the evaluated quantities. Monitor Budget on monthly basis Maintain documents related to budget Co-ordinate with internal departments, viz., Pre Engineering teams, architects, finance, site on a daily basis. Analyse options for budget to arrive at an economic solution. Draft Bill of Quantities (BOQs), Bill of Materials (BOMs) for various activities and send it to contracts or purchase as and when required. Prepare Base Building Specification this includes detailed specification of a project Maintain all hard copies and soft copies of documents like approved budget sheet, contingency approval sheets etc. COMPETENCIES & Criteria: • Should have prior and working knowledge of Quantity Surveying which includes quantity evaluation of the below activities:- Civil Work This includes Earthwork, Concrete, Steel, Shuttering, Plaster Finishing Work- This includes Waterproofing, Flooring, Gypsum Plaster, Joinery work, Aluminium windows, Painting, Fabrication work and entrance lobby Miscellaneous work As per project requirements. • Should have prior and working knowledge of Budget monitoring which includes tracking the budget on monthly basis by preparing budget monitoring reports, for this the work orders and purchase orders are reconciled along with their respective bill certified on monthly basis.

Only Mumbai Candidates are preferred. JD Requirement Gathering And Analysis - Document and Analyse business requirement from various stakeholders. Solution Design - Design and Configure salesforce solutions based on business needs. Ensuring alignment with organisation goals. Process optimisation - Identify and design workflows to improve business process and automation within salesforce and associated tools Documentation and Colloboration - Working closely with support and development team to ensure successful implementation and adoption Testing and Training - Participate in UATs with stakeholders and ensuring right trainings given to new/ existing users Solution implementation and data management - Ensuring implementation and scalability keeping budgets control and ensuring the data accuracy, and integrity Reporting - Using salesforce reporting and analytics for tracking performance Experience: 4-5 Years of experience in Similar role preferably for Construction/ Real estate domain Technical Skills: Strong knowledge of Data analysis and Modeling, Statistical analysis skills, Python or R with Machine Learning Skills, Data visualization

Verification and posting of demand notes against milestone achieved. Ensuring GST compliances with respect to demand notes raised Banking of cheques received from CRM and bank co-ordination Monitoring and accounting of customer collection in co-ordination with CRM team Preparation of daily bank reconciliation statements Verification of booking forms and Payment schedules annexed in Sales order Preparation of Sales MIS Demand notes raised, collections received, Cancellations, Refunds etc. Monitoring customer outstanding on periodic basis Ensuring timely collection of TDS certificates from customers and accounting of the same Reconciliation of 26AS for tax credits Verification of Brokerage payment to Channel Partners Verification of Brokerage Incentives if any Verification of No due certificate/NOC and other possession/handover requirements Verification of interest calculation and raising debit notes for the same Understanding of Subvention model and verification of interest thereon. Reporting of daily collections from customer Ledger scrutiny of customers on monthly basis Co-ordination with internal and external auditors Co-ordination with banks for Foreign Inward Remittance Co-ordination with cross functional departments User acceptance testing for SAP developments

2-4 years of experience in various technologies used for AI based applications design and development. Developed or Designed or Delivered AI based/ Agent based automations in different business processes preferably customer facing applications. As a Cloud AI Engineer, he/she will design and implement machine learning solutions for customer use cases, leveraging core Google products including TensorFlow, DataFlow, and Vertex AI. Good Communication Skills, Ability to interact with different stakeholders at all levels. Want to grow purely as a technical person focused on personal growth into AI/ ML. Analytical and Logical thinking and integrated approach on solutions provided for automations