Candidates from Real Estate industry preferred. Key Responsibilities: Monitor Calls and Emails: Listen to and review recorded calls and emails to assess quality and adherence to company standards. Evaluate Performance: Score interactions based on predefined criteria and provide feedback to customer service representatives. Identify Trends: Analyse call and email data to identify trends, patterns, and areas for improvement. Reporting: Prepare detailed reports on quality metrics and performance trends. Training and Coaching: Provide coaching and training to customer service representatives based on evaluation results. Compliance: Ensure that all interactions comply with company policies, procedures, and regulatory requirements. Continuous Improvement: Recommend and implement strategies for continuous improvement in customer service quality Competencies & Criteria: Communication Skills: Excellent verbal and written communication skills for effective feedback and reporting. Analytical Skills: Strong analytical skills to interpret data and identify trends. Should be well versed with MS office, Excel. Attention to Detail: Ability to identify issues and areas for improvement in customer interactions. Technical Proficiency: Familiarity with call monitoring software and quality assurance methodologies. Knowledge of SAP & SFDC preferred, not mandate. Problem-Solving: Strong problem-solving skills to address quality issues and improve processes. Minimum 2-3 Years experience in Real Estate CRM - Quality Team.
Candidates from Real Estate Industry are preferred Key Responsibilities: Evaluate quantities from architectural and structural drawings Prepare rate analysis based on current market rates Compute Budget from the evaluated quantities. Monitor Budget on monthly basis Maintain documents related to budget Co-ordinate with internal departments, viz., Pre Engineering teams, architects, finance, site on a daily basis. Analyse options for budget to arrive at an economic solution. Draft Bill of Quantities (BOQs), Bill of Materials (BOMs) for various activities and send it to contracts or purchase as and when required. Prepare Base Building Specification this includes detailed specification of a project Maintain all hard copies and soft copies of documents like approved budget sheet, contingency approval sheets etc. COMPETENCIES & Criteria: • Should have prior and working knowledge of Quantity Surveying which includes quantity evaluation of the below activities:- Civil Work This includes Earthwork, Concrete, Steel, Shuttering, Plaster Finishing Work- This includes Waterproofing, Flooring, Gypsum Plaster, Joinery work, Aluminium windows, Painting, Fabrication work and entrance lobby Miscellaneous work As per project requirements. • Should have prior and working knowledge of Budget monitoring which includes tracking the budget on monthly basis by preparing budget monitoring reports, for this the work orders and purchase orders are reconciled along with their respective bill certified on monthly basis.
Only Mumbai Candidates are preferred. JD Requirement Gathering And Analysis - Document and Analyse business requirement from various stakeholders. Solution Design - Design and Configure salesforce solutions based on business needs. Ensuring alignment with organisation goals. Process optimisation - Identify and design workflows to improve business process and automation within salesforce and associated tools Documentation and Colloboration - Working closely with support and development team to ensure successful implementation and adoption Testing and Training - Participate in UATs with stakeholders and ensuring right trainings given to new/ existing users Solution implementation and data management - Ensuring implementation and scalability keeping budgets control and ensuring the data accuracy, and integrity Reporting - Using salesforce reporting and analytics for tracking performance Experience: 4-5 Years of experience in Similar role preferably for Construction/ Real estate domain Technical Skills: Strong knowledge of Data analysis and Modeling, Statistical analysis skills, Python or R with Machine Learning Skills, Data visualization
Verification and posting of demand notes against milestone achieved. Ensuring GST compliances with respect to demand notes raised Banking of cheques received from CRM and bank co-ordination Monitoring and accounting of customer collection in co-ordination with CRM team Preparation of daily bank reconciliation statements Verification of booking forms and Payment schedules annexed in Sales order Preparation of Sales MIS Demand notes raised, collections received, Cancellations, Refunds etc. Monitoring customer outstanding on periodic basis Ensuring timely collection of TDS certificates from customers and accounting of the same Reconciliation of 26AS for tax credits Verification of Brokerage payment to Channel Partners Verification of Brokerage Incentives if any Verification of No due certificate/NOC and other possession/handover requirements Verification of interest calculation and raising debit notes for the same Understanding of Subvention model and verification of interest thereon. Reporting of daily collections from customer Ledger scrutiny of customers on monthly basis Co-ordination with internal and external auditors Co-ordination with banks for Foreign Inward Remittance Co-ordination with cross functional departments User acceptance testing for SAP developments
2-4 years of experience in various technologies used for AI based applications design and development. Developed or Designed or Delivered AI based/ Agent based automations in different business processes preferably customer facing applications. As a Cloud AI Engineer, he/she will design and implement machine learning solutions for customer use cases, leveraging core Google products including TensorFlow, DataFlow, and Vertex AI. Good Communication Skills, Ability to interact with different stakeholders at all levels. Want to grow purely as a technical person focused on personal growth into AI/ ML. Analytical and Logical thinking and integrated approach on solutions provided for automations
Responsible for the quality and workmanship of every activity, thorough knowledge of all phases of engineering construction relating to Civil, Architectural and Structural discipline interfacing the multidisciplinary operations. Taking care of QA/QC documents of the entire project including certificates, calibration, test results, inspection requests, non-compliance reports and site instruction/observations, permanent materials delivered and other QA/QC documents. Develop and determine all standards to perform inspection and tests on all procedures and oversee all testing methods and maintain high standards of quality for all processes. Review quality of all materials at the site and ensure compliance with all project specifications and quality and collaborate with the department for all material procurement and maintain a quality of materials. Supervise effective implementation of all test and inspection schedule and ensure adherence to all procedures and coordinate with various teams to perform quality audits on processes. Assist with employees to ensure knowledge of all quality standards and ensure compliance to all quality manual and procedures and collaborate with contractors and suppliers to maintain the quality of all systems. Manage and perform quality audits as per required schedule. Analyse all products and non-conformance processes and evaluate all documents to ensure the maintenance of optimal quality and prepare monthly reports to evaluate performance. Monitor an efficient system and record for all project activities and analyse all processes to ensure all work according to quality requirements. Manage all work methods and maintain knowledge on all quality assurance standards and monitor continuous application for all quality assurance processes and recommend corrective actions for all processes. Develop a method statement for the activity including risk assessment and Inspection Test Plan and Checklist based on specifications of the project. Liaise the Technical Engineer for submission of material submittals to Consultant Coordinate with the consultant's representative and Site In-charge for inspection. Report to the QA/QC Manager, control, and monitor all activities related to Quality. Technical & Professional Knowledge required : Excellent written and verbal communication skills Ability to work in a cross-functional team environment Extremely detail-oriented Great troubleshooting skills Working knowledge of product development and manufacturing processes Excellent organization and time-management Ability to juggle multiple projects simultaneously PC software proficiency Experience required Must have 10-14 years experience. Must have real estate / construction industries experience• Handled multiple projects of G+30 minimum in nature Thorough knowledge of QC Tests Thorough knowledge of IS Codes
*Candidates from Real Estate industry are preferred* JD: Liaison with Bank for Project approval process. • Opening the various accounts for business process • Bank reconciliation of all Bank accounts • Avail the various facility (POS, ECMS & E-net) for smooth business transaction process. Import LC Process for equipment Purchase, • Loan Process for construction equipment,. Implementing and executing the vendor payment process extractor with Banks. • Implementing the Bank Reconciliation process in SAP. Fund request for various payment as per due date • Processing the payment proposal on bank site for payment. • Processing monthly TDS payment. Daily Bank Balance Report, Monthly open vendors advance, Open PO, GRIR reports, Fund flow and Budget report
Job Summary: Speak to the customer and seek their response to the CSAT/NPS questions Key Responsibilities: Conduct outbound calls to customers and collect feedback about experience at each touchpoint. Collect feedback in person at all physical customer touchpoints. Meet weekly and monthly reach out & response rate targets, feedback collections and CSAT Scores Requirements: Any Graduate or HSC Basic technical knowledge to access app, telephones and data entries 13 years in customer service, tele-calling, CRM operations, or feedback collection roles (real estate, hospitality, telecom, or similar)
We at Raymond Realty are hiring for a Contracts & Tendering role. Designation : Contracts Associate. Location : Thane Qualification : BE/BTech in Civil Engineering (Full Time) Experience : 10 -12 years of Real Estate background experience is mandatory with exposure in Contract negotiations, Post award contract administration, estimation & budgeting. Job Description: 1) General Correspondence with Consultants/Contractors/Vendors/Suppliers. A Good Knowledge & Back ground of Value Engineering & Cost Control. Maintaining Data Bank of all Contractors/Vendors/Suppliers 2) POST AWARD CONTRACT ADMINISTRATION Follow up & obtaining of commercial, technical & statutory compliances as per award of contract Preparation of Contractor/Vendor evaluation reports Knowledge of Extra Items/Claims related to various contracts Record keeping of all Contracts, Securities/BG and related documents. Should be able to handle Audit related to contracts/wo post award. 3) ESTIMATION / BUDGETING / QUANTITY SURVEYING Estimation / Budgeting based on current market rates Tracking of cost / expenses committed & variances with budget Making / verifying rate analysis as per current market rates
We at Raymond Realty are hiring for a MEP - Mechanical role at Thane. Role: MEP Associate - Mechanical Job Summary: Execution of all drainage, storm water, water supply, LPG/PNG and firefighting systems for all residential towers, retail and office buildings, as per approved layout drawings within specified timelines and quality specifications. Key Responsibilities: Perform regular inspection on all equipment and materials and assist in installation & fabrication of same if required. Manage and perform tests on various materials and equipments like pipes, pumps, valves and maintain knowledge on all product specifications and ensure adherence to all required standards. Coordinate with architectural and civil teams for satisfying requirements for all plumbing projects Evaluate all design drawings, GFC drawings for constructability according to required quality and functional specifications. Monitor installation and perform tests on various water, gas and sewage lines for all residential and commercial buildings. Install and commission pumping systems, WTP and STP. Supervise all plumbing work and provide certification to all contractor bills. Perform regular inspection of all materials and works for all plumbing activities. Collaborate with all consultants and contractors for all plumbing related work. Ensure IGBC green building norms are adhered to for plumbing and water supply works for green building requirements Requirements: Diploma/B.E in Mechanical Engineering. 4-7 years of experience Should be well versed with plumbing, water supply and treatment and firefighting infrastructure works. Ability to study detail AutoCAD drawings related to plumbing firefighting, water supply, storm water, drainage and LPgas works, point out deviations and instruct contractors and team members for execution of plumbing fire fighting works
We at Raymond Realty are hiring for a Civil Execution role at Thane. Role : Tower Incharge Experience : 10-15 years of experience Qualification : BE/BTech or Diploma in Civil Engineering (Full time). Job Summary : The role holder will be responsible for checking & verifying of all types civil and finishing works and ensuring that all Contractual terms are been implemented / attended. The role holder will be working on high rise residential projects. Key Responsibilities: Final checking & verifying of all types civil and finishing works and ensuring that all Contractual terms are been implemented / attended. Co-ordination with Consultants for smooth progress of works and timely resolving of drawing issues. Co- ordination with various contractors at appropriate time for project works Co- ordination with internal departments for smooth handling of various work fronts and material issues. Certifications of Contractors claim & Bills, BBS ,measurement sheets etc Certification of Reconciliations claimed by contractor. MIS reporting - daily, weekly & monthly reports etc. Coordination with MEP Team for the work front at various stages. Leading and Guiding the Junior Site team for Progress of works. Identifying and reporting the bottle necks of the project well in advance to Management Completion of all Activities as scheduled Maintaining best in quality in execution , avoiding any reworks Prior Intimation to Contracts/Procurement team regarding requirement of Contractor/Material as per the construction schedule and site requirement. External Audits of Quality and Safety Maintaining Proper documents regarding Consultant reports, Liasoning Certificates, Quality Reports and Safety Reports. Technical & professional Knowledge required: 1. Should have worked on Aluminium Formwork. MS office 2. Should have experience in AutoCAD, SAP, Microsoft Project( not compulsory)
We at Raymond Realty are hiring for a Civil Execution role at Thane. Role : Billing Engineer Experience : 1- 3 years of experience Qualification : BE/BTech or Diploma in Civil Engineering (Full time). Job Summary:- The role holder will be handling Billing for all tread- Civil, MEP , Finishes ,Maintenance. Key Responsibilities:- Certification of RA Bills (Civil & MEP) & Processing for Payments for Various Services/ Contracts, Purchase Items / Construction Bills / Non Constructions Bill. Preparation of BOQ's of Core & internal projects. To freeze all finishing quantities. To calculate design wastage & reconciliation. Site visit & work out quantities. Working in SAP Requirements:- Software Knowledge - Should be well versed with AutoCAD, SAP System &MS office
Role: Digital Marketing Executive Location: Corporate Office, Pokhran Road no. 1, Thane. Job Description & Summary :- As a Digital Marketing Executive, you will be responsible for planning, executing, and optimizing online marketing efforts to drive customer acquisition, engagement, and retention. You will utilize various digital channels such as social media, email, search engines, and display advertising to reach target audiences and achieve marketing goals. Key Responsibilities:- Strategy Development: Collaborate with the marketing team to create digital marketing strategies aligned with business goals. Campaign Execution: Plan and run campaigns across social media, email, and display advertising channels. Content Creation: Produce engaging content for websites, blogs, social media, and email newsletters. Social Media Management: Manage social platforms, create content calendars, track trends, and engage audiences. Email Marketing: Design and execute email campaigns with compelling copy and templates. Analytics & Reporting: Monitor campaign performance using tools like Google Analytics and provide regular insights for optimization. Requirements:- Minimum of 3 years of experience in digital marketing within the real estate industry.