Posted:21 hours ago|
Platform:
Work from Office
Full Time
We are looking for a highly skilled and experienced Store Customer Experience & Engagement Executive to join our team at Titan Company Ltd. The ideal candidate will have 6-9 years of experience in customer experience and engagement, with a strong background in retail. Roles and Responsibility Develop and implement effective customer experience strategies to enhance store operations. Collaborate with cross-functional teams to ensure seamless execution of customer initiatives. Analyze customer feedback and market trends to identify areas for improvement. Design and deliver training programs to educate staff on customer service best practices. Foster strong relationships with customers through excellent communication and problem-solving skills. Monitor and report on key performance indicators related to customer satisfaction and loyalty. Job Requirements Proven experience in customer experience and engagement, preferably in the retail industry. Strong understanding of customer needs and preferences, with the ability to apply this knowledge in a fast-paced environment. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively with diverse stakeholders, including customers, colleagues, and management. Strong analytical and project management skills, with attention to detail and the ability to meet deadlines. Familiarity with CRM software and technology solutions is an asset.
Titan Company
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