Role & responsibilities We are looking for a Support Executive to join our customer support team. You will be responsible for handling user queries, resolving issues through our support ticket system, and ensuring a smooth customer experience. This role is perfect for someone who is detail-oriented, a good communicator, and eager to grow in the EdTech and customer support domain. Key Responsibilities: Manage and respond to user support tickets via email and dashboard. Identify, troubleshoot, and resolve user issues promptly. Coordinate with internal teams (tech and operations) to escalate technical issues. Maintain records of customer interactions and resolutions. Ensure timely follow-ups and provide excellent service experience to users. Suggest improvements based on recurring issues or user feedback. Preferred candidate profile Excellent written English communication skills. Basic understanding of web and mobile applications. Strong problem-solving and logical thinking ability. Patience and empathy when dealing with user issues. Ability to multitask and handle work with attention to detail.
Responsibilities: * Conduct keyword research & analysis * Optimize on-page elements * Build quality backlinks * Submit to search engines & directories * Manage off-page SEO strategies