Role & responsibilities We are looking for a Support Executive to join our customer support team. You will be responsible for handling user queries, resolving issues through our support ticket system, and ensuring a smooth customer experience. This role is perfect for someone who is detail-oriented, a good communicator, and eager to grow in the EdTech and customer support domain. Key Responsibilities: Manage and respond to user support tickets via email and dashboard. Identify, troubleshoot, and resolve user issues promptly. Coordinate with internal teams (tech and operations) to escalate technical issues. Maintain records of customer interactions and resolutions. Ensure timely follow-ups and provide excellent service experience to users. Suggest improvements based on recurring issues or user feedback. Preferred candidate profile Excellent written English communication skills. Basic understanding of web and mobile applications. Strong problem-solving and logical thinking ability. Patience and empathy when dealing with user issues. Ability to multitask and handle work with attention to detail.
Responsibilities: * Conduct keyword research & analysis * Optimize on-page elements * Build quality backlinks * Submit to search engines & directories * Manage off-page SEO strategies
We are looking for a creative and confident English Trainer who can produce engaging video content for EngVartas Instagram and YouTube channels. The ideal candidate should have strong teaching skills, excellent spoken English, and the ability to connect with learners through camera presence. Role & responsibilities Plan, script, and create video lessons and reels on spoken English, vocabulary, grammar, and communication skills. Present concepts in a simple, student-friendly, and engaging manner. Stay updated with Instagram & YouTube trends to create fresh and impactful content. Record and deliver high-quality videos with clear audio and visuals. Collaborate with the team on content ideas and campaign themes. Maintain consistency in content planning and posting schedules. Preferred candidate profile Strong command of spoken English with a clear, easy-to-understand accent. Experience as an English Trainer/Teacher/Communication Coach. Excellent camera presence and storytelling/teaching ability. Creative approach to explaining concepts through examples and real-life usage. Understanding of content trends on Instagram and YouTube. Ability to manage tasks and deliver content on time. Prior experience in video content creation or online teaching. Knowledge of learner psychology and communication skill development.
Responsibilities: * Manage customer queries via phone & email * Collaborate with sales team on upselling opportunities * Maintain high NPS score through exceptional service * Resolve complaints promptly