Customer Support Executive

0 - 3 years

0 - 2 Lacs

Posted:1 hour ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Support Executive

This role is perfect for someone who is detail-oriented, a good communicator, and eager to grow in the EdTech and customer support domain.

Key Responsibilities:

  • Manage and respond to user support tickets via email and dashboard.
  • Identify, troubleshoot, and resolve user issues promptly.
  • Coordinate with internal teams (tech and operations) to escalate technical issues.
  • Maintain records of customer interactions and resolutions.
  • Ensure timely follow-ups and provide excellent service experience to users.
  • Suggest improvements based on recurring issues or user feedback.

Preferred candidate profile

  • Excellent written English communication skills.
  • Basic understanding of web and mobile applications.
  • Strong problem-solving and logical thinking ability.
  • Patience and empathy when dealing with user issues.
  • Ability to multitask and handle work with attention to detail.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

noida, gurugram, greater noida, delhi / ncr