1752 Call Monitoring Jobs - Page 48

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine pro...

SPL Infrastructure is looking for Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidel...

Hindi and English Proficiency is required. 1 year of previous Quality/Training experience in a call centre background - Highly preferred

Job Requirement: Graduate in any discipline. Strong communication and analytical skills required. Disciplined in work ethics and should be proactive in approach Flexible in shift starting from 9 am till 11 pm. Ready to take challenges and prepare strategy to meet the team goal Proficiency in MS Office (Excel, Word and PowerPoint) required. Should have minimum 2 years of Support experience related to Sales/Network. Should possess organizational skills. Should be able to inspire the team members to meet company goals and objectives. Should be able to use negotiation skills to achieve results and reach an understanding in the event of a workplace conflict. Job description: Deliver defined Proce...

Responsible for call monitoring, quality audits, feedback closure, and training need identification. Maintain quality reports, lead data, and productivity trackers. Ensure timely feedback to counsellors to improve quality scores and support

PS :- We are not looking at QA Tester profile or anyone into Manual/Automation Testing QA Analyst(Remote) - Bangalore Location - Remote (Bangalore) Years of experience - 1 to 4 years Mandatory Experience - Strong experience working on Advanced Excel - Must have experience working on the 7QC Tools (Pareto chart/analysis is mandatory) - Knowledge about Six Sigma What You'll Be Doing 1. The primary task of the quality analyst is transaction monitoring and providing actionable insights. 2. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. 3. Participate in team huddles and share updates and best practi...

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at...

What this job involves You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Assist in collecting and analyzing energy consumption data. Support the implementation of energy-saving initiatives. Help maintain and update sustainability documentation and reports. Participate in energy audits and site assessments. Contribute to the development of sustainability strategies and action plans. Assist in monitoring and reporting on key performance indicators (KPIs) related to energy and sustainability. Support the team ...

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Cuddalore. The ideal candidate will have 0-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer ...

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Ratnagiri. The ideal candidate will have 0-3 years of experience, ensuring the achievement of disbursement targets for retail loan products with minimal delinquency. Roles and Responsibility Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure login and disbursement numbers meet targets while maintaining high customer satisfaction levels. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships. Provide training to staff members and vendors to understand mark...

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Khargone, Radhavallabh Market. The ideal candidate will have 0-3 years of experience and a graduate degree in any discipline. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding their needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand ...

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Cuddalore. The ideal candidate will have 0-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer ...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in quality analysis, preferably in an outbound sales process. Roles and Responsibility Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. Create and maintain detailed audit dashboards and reports to track performance and compliance. Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales p...

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Yamunanagar, Sector 17. The ideal candidate will have a strong background in sales and customer relationship management. Roles and Responsibility Develop and maintain strong relationships with customers to increase sales and revenue. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and support to ensure high levels of customer satisfaction. Collaborate with internal teams to resolve customer complaints and issues. Analyze customer feedback and provide insights to improve overall customer experience. Meet or exceed...

Company Name Muthoot Fincorp Limited Position / Designation Call Center Manager Employment Type All Employment Type Reporting to Designation & Grade NA No of Reportees, Designation & Grade NILL Main Tasks & Areas of Responsibility The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff Foster a positive and productive work envir...

Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and productive work environment, promoting teamwork and accountability. Develop and provide ongoing training to call center staff to enhance their skills and knowledge. Quality Management Establish clear performance metrics and KPIs for call center agents and the team as a whole. Monitor, evaluate, and improve team performance to meet and exceed targets. Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions. Conduct call monitoring and provide feedback for performance improvement. Allocate resour...

Responsibilities: * Handle incoming/outgoing calls with professionalism * Prepare reports on call quality and metrics * Monitor calls for quality assurance * Manage call center operations from A-Z Food allowance Annual bonus Provident fund Health insurance Gratuity Assistive technologies Maternity benefits in mediclaim policy

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Mumbai. The ideal candidate will have 0-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer int...

Job Description Position / Designation Call Center Manager Grade Employment Type All Employment Type Reporting to Designation & Grade CHIEF BUSINESS OFFICER - SULB No. of Reportees, Designation & Grade NILL Main Tasks & Areas of Responsibility The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center. The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards. Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and produ...

Job Description Position / Designation Call Center Manager Grade Employment Type All Employment Type Reporting to Designation & Grade CHIEF BUSINESS OFFICER - SULB No. of Reportees, Designation & Grade NILL Main Tasks & Areas of Responsibility The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center. The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards. Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and produ...

Key Responsibilities Develop and implement planning system strategies to improve supply chain signals. Monitor and adjust planning system parameters to align with business needs. Coordinate with internal and external suppliers and stakeholders across functions. Process and monitor supplier orders to meet the supply plan. Identify and mitigate potential supply chain failures and associated risks. Analyze and interpret KPIs to identify improvement areas and develop action plans. Execute daily operational planning processes and participate in process improvement initiatives. Utilize planning systems (e.g., Kinaxis, Xelus, GOMS) and tools (e.g., Excel, BI Dashboards) for decision-making and repo...

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Roles and Responsibilities- 1. Accountable for SalesMarketing of Dental Equipment/ Instruments. 2. Generate leads and turn up leads by Meeting Doctors at Hospitals Clinics Colleges to sell Dental devices. 3. Leads follow up on daily basis. 4. Responsible for target achievement on monthly basis. 5. Generate proper action plans to penetrate new markets for better prospects. 6. Organizing or attending medical conferences for generating New Leads.. 7. Keeping records of sales and customers. Persuading clients to buy company s products. 8. Planning work schedules and weekly and monthly timetables, discussing future targets with Branch Sales Managers. 9. Good communication in English or Hindi as w...