1208 Call Monitoring Jobs - Page 48

Need replacement profile for helpdesk coordinator at Mumbai office against Karishma Divecha serving notice period having LWD- 22nd August 2025.

JOB DESCRIPTION Job Title : Quality Analyst Function : Call Centre Working time : 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off Minimum Education : Graduate Work Experience: 2 Years - 8 Years Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY. Gender : Female/ Male Job Role Can communicate in Hindi and English both. Call Audit (1) Live Call (2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Be...

Core Responsibilities: o Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues o Handling Customer Queries & meeting Deadlines on daily basis records related to customer retention, also prepare plan for Audit o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience, Efficiently to gather complete information to access and fulfill customer need. o Set up an In-house call center functions to deliver retention targets achieving financial objectives. o Maintain and improve In-house call center operations by monitoring system performance; ide...

Job: Quality Analyst Experience: 1 to 3 Years Location: Bangalore Job Description: Eligibility Criteria: Educational Qualification: 10+2. Graduation will be an added advantage. Work Experience: Should have a minimum of work experience of one year. Preferably from fintech. Must be Good in English and Hindi verbal communication skills, excellent in English written communication skills. Regional Languages will be an added advantage. Roles and Responsibilities: Monitor / Audit said number of calls per day. Identify areas of improvement related to process, language, and documentation. Share constructive feedback with champs. Identify process gaps and behavioral issues. If any, report to the respe...

We are seeking a highly skilled and experienced QA and Training Manager to lead our presales team. Candidate needs to have excellent communication skills and a deep understanding of presales strategies and quality standards. SCOPE OF WORK Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance processes. ROLE & RESPONSIBILITIES Training & Development: Design and deliver comprehensive training programs for new and existing presales executives. Develop and facilitate ongoing training sessions on product knowledge, sales techniques, and customer service best practices. Identify skill gaps and crea...

About the Role: Grade Level (for internal use): 11 S&P Global Sustainable1 The Role: Senior Associate , Independent Quality Team (IQT) The Team: The IQT function is part of Sustainable1s second line of defense, responsible for: Data Quality: Assess the processes, testing methodology and results of the Data Quality team Adherence to Internal Quality/Process Standards: Assess how well the first line is adhering to established procedures and standards for key areas. Facilitate the establishment of standards, where gaps are identified. Product Quality: Facilitate the establishment of standards. Assess (i) backward compatibility of key products, (ii) consistency of key product output with expecte...

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Senior Quality Analyst role. Location: Chennai - Perungalathur Shift: Flexible to work in shifts Roles & Responsibilities: Should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Good communications skills, both written and verbal. Extensive experience in quality control or Aud...

Required Quality Analyst Only From International BPO Location - Gurgaon Experience - Min 1 year In quality analyst salary upto 35k Night shift cab + meals provided Contact me 7991129288

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

What you'll do: Ensure that calls and emails follow organizational standards, policies, and procedures Customer Satisfaction Monitoring Adherence to Compliance Standard Monitor metrics such as first-call resolution (FCR), average handle time (AHT), and email response times. Maintain accurate and timely records of audits, evaluations, and feedback Provide constructive feedback to agents to improve performance Address and discuss issues and proposed solutions with superiors. Document quality assurance activities and create audit reports. Make recommendations for improvement. Create training materials and operating manuals (if required) What you'll possess: Proven work experience as a Quality A...

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata Salary : UPTO 12 LPA Educational Qualification: Bachelors degree YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM ) Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate lev...

Teleperformance Global services is looking for Team Lead Quality to join our dynamic team and embark on a rewarding career journey A Team Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives Some of the key responsibilities of a Team Lead include:1 Providing direction, guidance, and support to team members to help them achieve their individual and team goals Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact tea...

IRIS AUTOMATION PVT LTD. is looking for Manager QC to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining...

Primary objective is to supervise and manage Tele collections vendors & to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor & motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and supporting ...

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Bec...

Nexdigm (SKP) is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Nexdigm (SKP) is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Nexdigm (SKP) is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Honest IT Group is looking for E-Store Manager to join our dynamic team and embark on a rewarding career journey eCommerce Strategy:Develop and implement a comprehensive eCommerce strategy aligned with business goals Stay abreast of industry trends and emerging technologies to continually enhance the online shopping experience Website Management:Oversee the day-to-day management of the company's e-commerce platform Collaborate with IT and web development teams to ensure website functionality, user experience, and performance are optimized Product Merchandising:Strategically manage product listings, including pricing, descriptions, and images Implement merchandising strategies to maximize sal...

Intercontinental Hotels Group India Private Limited is looking for Duty Manager_HIEX Kolkata New Town to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses A...

Intercontinental Hotels Group India Private Limited is looking for Duty Manager_HIEX Gurugram Sector 50 to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses...

Intercontinental Hotels Group India Private Limited is looking for Duty Manager Pune Pimpri to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses Assisting i...

Intercontinental Hotels Group India Private Limited is looking for Duty Manager Pune Hinjewadi to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses Assistin...

Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution...