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Quality Analyst

Aakash Educational Services (AESL)

6 - 8 years

5 - 6 Lacs

New Delhi Gurugram Delhi / NCR

Posted:2 hours ago| Platform:

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Skills Required

QC Tools Quality Analyst Sales Process Call Quality Audit domestic bpo insurance process Pareto Analysis hard core sales Sr. Quality Analyst 7Qc Tools BQ Management green belt Call Monitoring Bpo Voice Feedback Call Calibration banking process direct sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidates who want to apply for the role can share their CV's to

Email: saumyasirothiya@aesl.in

Share your Cv's through whatsapp: 9625972018

Job Title:

Desired Work Experience: -

Educational Qualification:

Woking Days:

Work Location:

Role & responsibilities

Implement and ensure Call Quality Audit.
Implement relevant measures to achieve desired level of Customer Satisfaction.
Monitor Call Quality & Analyze training gaps required for Customer Satisfaction.
To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.
Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.
Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

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